Didn’t expect much but I can see basically everything except for direct messages. They even provide me with highlights. Hopefully direct messages will be available someday though. Great customer care,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s still my first day so the service is still ramping up, so far so good. I must say though that I was pleasantly surprised by the fact that there are actual agents handling customer support. I h... See more
Company replied
Though the technology does not always work immediatly its the only service i know that delivers results. They have great customer service and are always willing to help like the agent called Nicky i... See more
Company replied
The app indeed provides access to private accounts. It has some flaws with the update time, I wish it was more frequent. But overall my experience was good, especially with their support team, Julia M... See more
Company replied
Company details
Written by the company
Peekviewer is your go-to online story viewer. Whether you're curious about a public or private profile, want to explore fresh stories, or dive into intriguing highlights, Peekviewer lets you do it all anonymously and without an account. View social media content hassle-free!
Contact info
63-66 HATTON GARDEN, 5TH FLOOR, SUITE 23, EC1N 8LE, London, United Kingdom
- support@peekviewer.com
- peekviewer.com
3.5
Average
507 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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They never said how long the process…
They never said how long the process would take, it was all under the pretence of immediate access, they also didn’t say when you try to find another account they will charge you, in the end I lost nearly £150 with them and they haven’t responded to my request for a full refund. I would avoid them.
Edit: they gave me a full refund, customer services have been helpful so I will update my review.
24 December 2025
Unprompted review
Reply from Peekviewer
Hi, Cenzy Rodriguez!
Thank you for updating your review and for sharing your experience in detail.
We’re sorry for the confusion and frustration you initially faced, especially regarding access timelines and charges. We understand how that could be disappointing.
We’re glad we were able to resolve the issue by providing a full refund and that our team could assist you.
If you need any further assistance in the future, please don’t hesitate to reach out.
Best wishes,
Peekviewer team
Simple and helpful
Peekviewer isn’t fancy, but it does what it’s supposed to. I got into the hidden page after some waiting.
16 December 2025
Reply from Peekviewer
Hi, Nathan White!
We really appreciate you sharing your thoughts with us — your feedback means a lot! We’re glad to hear that our service did exactly what you needed and that you were able to access the hidden page after some waiting.
We’ll keep working on improvements to make the experience even smoother.
Best wishes,
Peekviewer team
It’s a scam service
It’s a scam service!
Offers a 1 month subscription but doesn’t deliver service within the month, and only informs you after payment that it’ll take more than a month to retrieve data and will offer another month for free. Obscures material information that’ll influence buying decisions. Wrote in to ask for a refund as I didn’t agree to the timelines, but was refused this request despite having valid grounds, and customer service was not helpful.
I’d like my refund to be processed as with the case of other customers in this thread who have complained about the same issues.
24 December 2025
Unprompted review
Reply from Peekviewer
Hello,
Thank you for your feedback. We’ve checked our system but couldn’t find any orders under your details.
Please feel free to contact us at support@peekviewer.com with your order information so we can assist you further.
We’re here to help and would like to make things right.
Best regards,
Peekviewer Team
Private follower viewer loads faster…
Private follower viewer loads faster than anything else ive used
23 December 2025
Reply from Peekviewer
Hi, Zak!
We really appreciate you sharing your thoughts with us - your feedback means a lot! We’re glad to hear that our service loads faster than anything else you’ve used.
We will continue improving Peekviewer to make the user experience even better.
Best wishes,
Peekviewer team
good private profile access
Peekviewer took some time, but the closed page did appear in the end. I’m satisfied with the outcome.
18 December 2025
Reply from Peekviewer
Hi, Millie!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We’re glad to hear that our service successfully loaded the account and that you’re satisfied with the outcome.
We will continue improving Peekviewer to make the user experience even better.
Best wishes,
Peekviewer team
Didn’t believe it was possible
Didn’t believe it was possible, but they have proven me wrong. Great service for this price. The best remote Instagram tracker
23 December 2025
Unprompted review
Reply from Peekviewer
Hi, Robert!
Thank you for your amazing feedback! We’re glad we could exceed your expectations and that you find our service a great value for the price.
We truly appreciate your support!
Best wishes,
Peekviewer team
They will get your card blocked and then ignore you
I had a very negative experience with this service.
After paying for a subscription, the service attempted to charge my card again, and for a higher amount than the subscription price, which resulted in my bank card being blocked. This is completely unacceptable.
When I requested a subscription cancellation and a refund, I clearly stated only one reason: I wanted to cancel the subscription and get my money back. I was well within the 14-day refund period, exercising my legal right to a refund.
Instead of processing my request, customer support replied with a promotional offer to continue the subscription for free and sent me a list of reasons why a subscription supposedly cannot be canceled. I replied again, explaining that I was not asking for special treatment — I simply wanted to use my right to a refund within 14 days.
After that, despite their claims of “non-stop support,” they completely ignored me and my request.
From a user’s perspective, I do not recommend this service.
22 December 2025
Unprompted review
Reply from Peekviewer
Hi,
We’re very sorry to hear you didn’t have the experience you hoped for. Your feedback matters to us deeply, and our entire team is here to make things right whenever possible.
We’ve looked into our system but couldn’t find a match for your details.
Please email us at support@peekviewer.com or reach out via live chat on our website.
Sincerely,
Peekviewer Team
its story and follower viewer works…
its story and follower viewer works smooth every time
18 December 2025
Reply from Peekviewer
Hi, Georgina!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We are very glad that you had a pleasant experience using our product.
We will continue improving Peekviewer and make the user experience only better.
Best wishes,
Peekviewer team
had doubts but outcome good
the page seemed stuck at “processing” forever n i was convinced it failed. then it opened randomly one morning
18 December 2025
Reply from Peekviewer
Hi, Isabella!
Thanks for sharing your experience with us. We understand how confusing and frustrating it can be when a page stays on “processing” for a long time and gives the impression that something went wrong.
In some cases, data retrieval can take longer due to system processing or platform limitations, which may cause delays before the account becomes available. We’re glad to hear that it eventually opened.
We will continue improving Peekviewer and make the user experience only better.
Best wishes,
Peekviewer team
Payment
Can't even use a gift card to pay for an already expensive version which is $75 a month. Why can't you just make it easy for people who only have gift cards?
21 December 2025
Unprompted review
Reply from Peekviewer
Hi, Jake Allen!
Thanks for sharing your feedback - we understand how frustrating payment issues can be, and we truly want to make the process as easy as possible for our users.
We’d like to let you know that we currently accept the following payment methods: credit cards, debit cards, prepaid cards, Visa gift cards that support online payments, and various types of cryptocurrency.
If you’re still experiencing issues using a gift card, it may be related to the card’s specific restrictions. Please feel free to contact us directly at support@peekviewer.com, and our team will be happy to look into your case and help find a solution.
We appreciate your feedback - it helps us improve and better support our users.
Best wishes,
Peekviewer team
solid
i was tryna see my ex’s acc n peekvwr finally loaded it. took time but i got what i needed.
18 December 2025
Reply from Peekviewer
Hi, Oliver!
Thank you for your feedback! We’re glad to hear that the service was able to load the account and help you get the information you needed.
We appreciate your patience and hope you continue to enjoy using the app.
Best wishes,
Peekviewer team
Two months have passed with no results
Two months have passed with no results. In the early weeks they will email you regularly to be patient and that their team is prioritizing you. They may even offer you additional services. However, what value are additional services if they will never be rendered? Do not give your money to this "company" for their services. If you already have, I would get a new credit card and hopefully you have not given them much of your information. After the first month, they stopped sending "update" emails to please wait as their team of hackers crack instagram's new algorithms. What might be more valuable is to look in the mirror and ask yourself why you need this service and how you can move on in healthier ways. Or... just make a dummy acct and follow the private acct you want to see and hope they accept. Thanks Peekviewer/uMobix for the wake up call. THIS SERVICE DOES NOT WORK. Please do not contact me, I will not be responding.
When I requested a refund they denied it, saying they do not do refunds as per their policy. You pay and will not get your services. If you have paid already, dispute it with your bank immediately.
15 October 2025
Unprompted review
Reply from Peekviewer
Hi, Anon!
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that you’re feeling disappointed.
We understand how frustrating it can be when results take longer than expected. Please note that access to private accounts depends on multiple external factors and platform limitations, which can sometimes affect timelines and outcomes.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Peekviewer team
Reply from Peekviewer
Hi, Zachary!
Thank you for your feedback! We’re glad to hear that the follower viewer works smoothly and loads quickly for you.
We appreciate your support and will keep improving the experience.
Best wishes,
Peekviewer team
Scam Company
Do not give this company any type of card information. They charged my card 7 different times with various charges that I never agreed to. Thankfully my bank declined most of their charges but I had to get a new card just to stop them. Beware.
18 December 2025
Unprompted review
Reply from Peekviewer
Hello,
We’re very sorry to hear you didn’t have the experience you hoped for. Your feedback matters to us deeply, and our entire team is here to make things right whenever possible.
We’ve looked into our system but couldn’t find a match for your details. We’d really appreciate the opportunity to speak with you directly so we can better understand what happened and resolve this for you as quickly as possible.
Please email us at support@peekviewer.com or reach out via live chat on our website. We’re a real team of real people who care — and we’re here for you.
Sincerely,
Peekviewer Team
The best remote Instagram tracker
The best remote Instagram tracker. Great support 👍
19 December 2025
Unprompted review
Reply from Peekviewer
Hi, George!
Thank you for your kind words! We’re really happy to hear that you’re satisfied with the app and our support team.
We truly appreciate your feedback and will keep working to make the experience even better.
Best wishes,
Peekviewer team
customer service saved it
My reset link wasnt sending n i thought i lost access. support was patient and fixed it. once inside the tool worked.
18 December 2025
Reply from Peekviewer
Hi, Bailey!
Thank you for taking the time to share your feedback with us. Your input is extremely valuable! We’re really glad to hear that our support team was able to assist you and help restore access to your account.
We’re happy to know that once everything was sorted out, the tool worked as expected.
We will continue improving our product and making the user experience even better.
Best wishes,
Peekviewer team
Concerned Customer
I purchased the multiple monthly program in advance. It has been 6 weeks since I joined and my account has yet to be activated. I understand this is a complex process and customer service does respond immediately, however it’s the same, “we will expedite your request” to no avail. Beginning to wonder if the service is stringing us along and giving you false hope.
Concerned customer.
1/2/26 Update: It has been over 2 weeks since my last review and account still has not been activated. Billing renewal was going into effect and they did extend without charge once I messaged them. Still uncertain if this works.
18 December 2025
Unprompted review
Reply from Peekviewer
Hi, Jonathan!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Peekviewer team
Mine main concern was that I won’t get…
Mine main concern was that I won’t get access to this account or that the person I’m trying to monitor will find out. Luckily none of them came true. And thx Julie for addressing all of my concerns
18 December 2025
Unprompted review
Reply from Peekviewer
Hi, Caterina!
Thank you for sharing your experience. We’re glad to hear that your main concerns were resolved and that everything worked as expected. We’ll also be sure to pass your kind words along to Julia.
We’ll continue improving our service to make your experience even better.
Best wishes,
Peekviewer team
Expensive dont work
Expensive in the first place then it charges you again for double the amount! And not to mention it doesnt work and idk if they refund so i wouldnt go here edit: they also only sent one recipt when charging twice and customer support asked for recipt but yet to get back to me i bet they are gonna pull some no recipt no refund bs acting like they refunded me below buy they didnt DONT FALL FOR IT
16 December 2025
Unprompted review
Reply from Peekviewer
Hello Jake Hondavoo,
We’re truly sorry to hear about your experience and appreciate you sharing your feedback with us.
After reviewing your case, we’ve issued a refund from our side. The amount should appear in your account within a few business days.
Thank you for your patience and for giving us the opportunity to make things right. We value your trust and are always here to help.
Regards,
Peekviewer Team
simple process
Steps were straightforward, and the page became visible after some waiting. Not bad
16 December 2025
Reply from Peekviewer
Hi, Anna!
Thank you for your feedback!
We’re glad to hear the steps were straightforward and that the page became visible for you. We appreciate your patience and are happy it worked out.
Kind Regards,
Peekviewer Team
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