pedegoelectricbikes.com Reviews 

Such a frustrating experience with Pedego — especially because it started so well.

I first tested a Pedego bike in Los Angeles and absolutely fell in love with it. When I returned to Europe, I liked it enough that I went out of my way to buy one from France.

Five years later, the battery is completely dead. I understand that batteries have a limited lifespan, but what I find unacceptable is the lack of any reasonable repair or replacement solution.

The only solution I have been offered is to buy an entirely new battery for more than €1,000, together with a new charger. On top of that, I had to pay around €300 in additional taxes. At this point, the cost of simply keeping the bike running is absurd. For that kind of money, there are excellent new bikes available.

I also contacted Pedego UK. The people there were extremely nice and helpful, but they are dealers and understandably cannot solve what is ultimately a Pedego product and after-sales support issue.

And that is really the problem. Pedego positions itself as a premium e-bike brand, but a premium product should come with a viable long-term support system for something as fundamental as the battery. Having a €1,000+ replacement battery, a new charger and hundreds of euros in additional costs as the only solution after five years is simply not good enough.

Unfortunately, after this experience, I can no longer recommend Pedego. I loved the bike when I bought it, and the people I have dealt with have been genuinely nice, but that does not make up for the cost and frustration of owning a product that becomes practically uneconomical to maintain when a critical component fails.

Pedego Twin Cities, they keep promising the parts will ship in 3 days. 04/09/25. It is now 07/26/25, still have not received the parts I ordered. Would NOT consider another Pedego product under any circumstances. Not worth the headache of dealing with this company.

I bought my Pedego bike 2 years ago. For the second time I arrived to this store and they had closed an hour before what was advertised both online and on their door. I had an appointment to drop off my bike for service, they could at least have called me to let me know before I biked 10 miles and had arranged someone to pick me up. Never using this store again, really regreat buying a Pedego bike, there are so many issues with it and the explanation is simply that woops that must have been put together wrong from the beginning, we can’t fix that (steer rocking back and forth) Worst customer service ever.