Item ordered and paid on 'Pedaleur bikes', but never received. I give a 2 stars feedback - not just 1 - because the payment is quick refunded (without any explaination)
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See what reviewers are saying
I finally found a part I had been searching for. I couldn't believe the price of freight was so reasonable to Australia which made the part cheaper than buying locally, which I couldn't do due to no... See more
Nice communication. They didn't have the item I ordered in stock at the end, so they refunded me. Four stars because they did not indicate correctly stock availability online, otherwise in my experien... See more
Due to the unavailability of one item in my order, I received a friendly and clear email only half a day later suggesting flexible options on how to proceed. Much appreciated!
Company details
Written by the company
Pedaleur Bikes is opgericht in 1989 en dé specialist op het gebied van fietsmobiliteit. Met ruim 200 hoogwaardige mountainbikes, racefietsen, sportieve fietsen, e-bikes, speed-pedelecs, gecombineerd met premium fietskleding en -accessoires, kun je wel spreken van een ruim aanbod. Vol enthousiasme en passie werken onze collega’s dagelijks aan het creëren van fietsgeluk. Zodat onze klanten – en fietsen – de aandacht krijgen die zij verdienen. Pedaleur Bikes maakt – net als Harrie Arendsen – onderdeel uit van MOOVZ. Wij vergroten jouw onafhankelijkheid. MOOVZ is ontstaan vanuit de overtuiging dat passende en beschikbare mobiliteit zorgt voor een gevoel van onafhankelijkheid, een gevoel van vrijheid. Onze mobiliteitsoplossingen maken dit mogelijk. Of het nu gaat om auto’s, fietsen, lichte bedrijfswagens of een combinatie van deze drie: ze dragen allemaal op hun eigen manier bij. Het doel is altijd leidend: jou op een comfortabele manier van A naar B verplaatsen. Of naar Z. Het middel regelen wij.
Contact info
Doetinchemseweg 71, 7007 CB, Doetinchem, Netherlands
- +31 314 330 921
- vragen@pedaleur.nl
- pedaleur.nl
Hasn’t replied to negative reviews
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Order never received
Item ordered and paid on 'Pedaleur bikes', but never received. I give a 2 stars feedback - not just 1 - because the payment is quick refunded (without any explaination)
Hard to find part
I finally found a part I had been searching for.
I couldn't believe the price of freight was so reasonable to Australia which made the part cheaper than buying locally, which I couldn't do due to no stock being available for this discontinued part.
Top service
Good webshop
1. Prices lower than other websites
2. Clear and informative website
3. Quick delivery
Good prices and quick delivery.
Right on TIME
No status update on order
The only message i received on the mail is that the order has been received. I have no idea what the status of the order is.
Good experience
All good, efficient and I will definitely shop more but I would love have the option English while shopping.
Always friendly Great service
quick service and product excellent
Good service support
Quick and friendly service when needed
Due to the unavailability of one item in my order, I received a friendly and clear email only half a day later suggesting flexible options on how to proceed. Much appreciated!
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