Pearson Cycles Reviews 1,603

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Jake, in the customer support team, went above and beyond to help me identify a missing Pearson part on my Gravel On and On (I lost it). He phoned my bike mechanic directly to help solve the mystery,... See more

Rated 5 out of 5 stars

I bought a Pearson Shift 2.0 in December last year having taken several bikes out on a demo day in November. The Shift is a phenomenal bike, not my usual choice of bike, I would usually go for a... See more

Rated 5 out of 5 stars

Pearson 1860 means quality. Yet again another cycling jacket gets 5 stars and its the Bryter Layter Waterproof Jacket, well cut Jacket in Royal blue and fluorescent yellow stripes. The jacket has a hi... See more

Company replied

Rated 5 out of 5 stars

I have ridden my beautiful new Pearson Forge twice now and am delighted with it. The whole buying process has been excellent. I had one of the Bikefitters visit my home to carry out the fit process; t... See more

Company replied

Company details

  1. Road Cycling
  2. Bicycle Store

Written by the company

Engineered for every ride. Since 1860. Pearson bikes are built with character. Designed by a true British independent, for the individual who shares our passion for riding machines that have something a little special about them. Every decision is considered. For nearly two hundred years Pearson has proudly built bikes in London, and seen them raced and ridden around the world. Our data-driven approach results in bikes fit for spirited riders. We offer a unique combination of direct-to-consumer sales through our online store and a strong network of UK-based dealers who offer our bikes in-store.

Industry Leading Warranty

Pearson 5 Year Transferable Warranty

At Pearson, we don't just build bikes; we build trust, performance, and an unwavering commitment to our riders. Our dedication to delivering exceptional quality goes beyond just words—it's embedded in every bike we craft, and it reflects in the standards we set for the entire industry. We’re not just meeting expectations; we’re raising the bar with our pioneering approach to customer care.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

I recently took my On and Off on a 500…

I recently took my On and Off on a 500 mile tour across Northern France and couldn't get rid of the smile on my face.

7 July 2024
Unprompted review
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Reply from Pearson Cycles

Thanks Titus, that's good to hear and a great test for the new On And Off e bike. We hope there will be many more such trips, thanks again for your purchase.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, item as described sizing right for a change as bike clothing can vary so much on different products.

15 July 2024
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Reply from Pearson Cycles

Thanks Tina, we hope you enjoy your new kit!

Rated 5 out of 5 stars

Could Not be Happier!

Such a friendly and professional approach from everyone in the Pearson team, an absolute gem of a business, great people and exceptional bikes. Nothing too much trouble, no compromises, everything has to be right. All the stops were pulled out to get my bike built and ready in time for my upcoming charity Coast to Coast ride and what a tremendous bike it is. Loving it a little more every mile it covers. Could not be happier!

12 July 2024
Unprompted review
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Reply from Pearson Cycles

Thank you for your lovely feedback Steve. We are so pleased you liked our service and your new bike. We wish you many enjoyable rides ahead and please let us know if you would like any further help.

Rated 5 out of 5 stars

Perfect

Great fitting shorts, feel very comfortable on the bike and stylish off it. Will be buying more in different colours.

10 June 2024
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Reply from Pearson Cycles

Thanks you Michael - it's great to hear that you like the Kick Back shorts, we still have a few left on sale, but hurry as stocks are getting low! Thanks again for your order.

Rated 5 out of 5 stars

quick delivery

quick delivery, great products and prices

11 July 2024
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Reply from Pearson Cycles

Thanks Simon, glad all went well with your order. We hope you enjoy the new kit!

Rated 5 out of 5 stars

Another Great Pearsons!

I have just bought a Pearsons 'On And Off' e-bike, my third bike purchase from Pearsons and my second Pearson brand bike.

The bikes are very well built, well spec'd with a lot of attention to detail - the paintwork/design is cool too! The support I received from Pearsons was great throughout all the purchasing process from bike-fit though to final hand-over. Staff at the shop were extremely helpful and good to deal with.

Another 10/10 from Pearsons!

10 July 2024
Unprompted review
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Reply from Pearson Cycles

Thank you for your kind feedback Mike, it's always been a pleasure to help and we appreciate your customer loyalty. Wishing you many happy rides ahead and hope to see you again soon.

Rated 5 out of 5 stars

Outstanding

Outstanding - all round cycling specialists

11 July 2024
Unprompted review
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Reply from Pearson Cycles

Thank you for your feedback Ashley, we hope we can be of help again in the future.

Rated 5 out of 5 stars

Kick Back Shorts

Kick back shorts are great quality and great fit. Great service.

4 July 2024
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Reply from Pearson Cycles

Good to hear David, many thanks for your feedback - we have a few left while on special offer if you need any more!!!

Rated 5 out of 5 stars

Outstanding customer care as always

Outstanding customer care as always. Always wanting to be of service, solve problems and help where they can - in a cost effective and informative way. Great job. Great people.

14 June 2024
Unprompted review
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Reply from Pearson Cycles

Thank you Tobias, always happy to help, hope to see you again soon.

Rated 5 out of 5 stars

Really knowledgeable and friendly

Really knowledgeable and friendly. Spoke through what I wanted and great attention to details. Highly recommended.

9 July 2024
Unprompted review
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Reply from Pearson Cycles

Thanks for taking time to come over for your Forge fitting, a pleasure to have you! Can't wait to build you new bike. Thanks again.

Rated 5 out of 5 stars

I adore the designs

I adore the designs.
Brightens up my black riding closet.
Also very high quality product with lots of useful pockets.

3 July 2024
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Reply from Pearson Cycles

Thanks for your kind feedback, we hope that you enjoy your new kit. We have a few new items on sale so do head over to the website if you are in need of more colours! Thanks again.

Rated 5 out of 5 stars

Top service

1 July 2024
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Reply from Pearson Cycles

Thank you Adam - much appreciated, wishing you a great summer of cycling.

Rated 5 out of 5 stars

Quality

Quick dispatch and the products were exactly as described and packaged well. Quality products from a quality brand.

19 June 2024
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Reply from Pearson Cycles

Much appreciated Matt, wishing you many enjoyable miles/kms ahead! Thanks again.

Rated 5 out of 5 stars

3 reasons why you should consider Pearsons you wont regret it…

Anyone reading this if they don’t already know should, and in the same way that Pearson find time for me, I have taken time to give feedback for them.

This bunch of guys really do care, I was sceptical at first , just another overpriced LBS, but fast forward about 3 years and I have bought one of their bikes , and this is the best thing I have ever done.

Firstly got a niggle , just pop it along we will see what we can do, no promises of course, but usually come away happy.

Secondly, they don’t push their products on you, if you want something they try their best to faciltate in house or market wide.

Thirdly, their concept behind bike frames and sizes (for me anyway) really hits the mark. OK only 2 rides in on my Forge (Ultegra Di2) and I am blown away , how comfortable and fast it is and to add a little perspective I am 62 ! These initial rides might have been fuelled with “New Bike adrenaline”, but the times for my commute to the city greatly improved against times for the last couple of weeks.

Bikes aside if you are local or prepared to travel these guys beat anyone hands down IMO , or at least worth giving them a go and make your own minds up :-)

21 June 2024
Unprompted review
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Reply from Pearson Cycles

Thank you for your kind and honest feedback Peter. We value your thoughts and always strive to offer top personalised service to our customers.

We hope that you continue to enjoy your Forge road bike and please feel free to swing by if you need any help in the future. Go well!

Rated 5 out of 5 stars

Very, very happy

Very, very happy. I'll be ordering another pair of shorts soon. They fit well and look the part.

13 June 2024
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Reply from Pearson Cycles

Thank you for your kind feedback - grab them while stocks last! Happy cycling.

Rated 5 out of 5 stars

Quick and simple

Quick and simple. Great product

3 June 2024
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Reply from Pearson Cycles

Thank you Andrew - much appreciated, thanks for taking the time to send us your feedback. Wishing you a great summer of cycling.

Rated 5 out of 5 stars

Bike fitting perfection

Nas helped me set up my new Trek Emonda in a way that I had not expected. Really good value too.

These guy know bikes! I will not step foot in another bike shop.

11 June 2024
Unprompted review
Pearson Cycles logo

Reply from Pearson Cycles

Thank you Graham, we appreciate your valuable feedback and hope that your new bike works out well for you.

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