Terrible management, great dentists
Really, really poor.
The dentist herself is exceptional and I'm really gutted that I'll no longer be able to use her services. However, the overall owner of the practice is disorganised, unprofessional and lazy. He cancelled my appointment the evening before it was due to take place due to 'staff shortages' and then didn't respond to my request to reschedule for a more convenient time. When I eventually did attend, he was too busy to be there to take payment. He's since sent me multiple letters telling me that I'll be going to a debt collector (over a measly £45). It says I need to call him immediately to clear the debt. The problem? he is never there to answer his phone.
Truly unprofessional and deeply undermines the good work of the people that actually work there (rather than he, who can't be bothered to be in the building just to take payments).