PE Reviews 6

A pathetic company with even more pathetic customer Service. STAY AWAY FROM THESE FRAUDSTERS. Especially Pamella and Chinu in COT team, these guys are so unprofessional and ill mannered, Going silent for 14 days and after that just sending an email of rejecting my request without any reason or communication within SLA. Such a rubbish behavior.

Avoid at all costs. We are a property management company and this is truly THE worst company we have ever dealt with. Incredibly hard to talk to anyone or receive answers to queries or any form of support which you are going to need a lot of due to their incorrect billing, multiple invoices and confusing refunds. It has wasted so much of our time over the last three years! So many issues terminating the contract too which we finally have but are still waiting to receive our refunds 4 months later! If we weren't a company with an accounts team then they would have scammed us out of a lot of money. Stay away

After leaving the office space, I've been trying to close my account (474326) with PE. I'm willing to pay any cancellation fees, but the company is making the process extremely challenging. In hindsight, I wish I had checked their reviews beforehand, as many are quite negative. It's best to steer clear of them. Unfortunately, I've had to hire a lawyer to resolve this issue, which shouldn't be necessary! All communications are directed to a call center in India. Additionally, I plan to escalate the matter with Ofgem to seek further assistance.

We took on a lease for a retail unit thats previous tenant used these guys. Took ages to find out who they were with so we can change. They sent us log in details and a bill to pay up so we can end our contract with them and switch over. PROBLEM

Their website doesnt work. You log in - click PE energy to pay - it opens a new tab that logs you out and takes you back to the dashboard.

I email support - they email back saying i need to log in to sort. This has been going on for months so it feels like a scam. No genuine company would be this bad. All their customer support replies are off shore people chasing money i cant pay. If i call its expensive and no one answers the phone so i cant pay. Genuinely not sure what to do but this company needs burning to the ground and owners need prison time.

I am trying to terminate my contract /account 474326 with PE after vacating the work premises . I am happy to pay a exiting fee but this company is making it impossibly difficult. I wish I had read the reviews on this company before foolishly signing up , it would seem there are a considerable amount of particularly bad reviews . Avoid at all cost . I am having to engage the services of a solicitor to sort this problem out , it shouldn't be like that ! All calls go to a call centre in India. Am also going to Ofgem to escalate as much as possible.

Great help from liba Samuel with setting up a direct debit and helping me out with paying a bill