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PDSA Reviews 3,207

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being lovely, kind, and supportive, often going above and beyond to show compassion to pets and their owners. The service is frequently described as amazing and invaluable, with many appreciating the professionalism and the ability to receive affordable treatment, especially for those on limited incomes. People are particularly grateful for the care received, with several noting that the company made it possible to keep their beloved pets healthy. However, some customers also noted issues with customer service, mentioning long waiting times for appointments and feeling that their concerns were not adequately addressed, even when their pets were in pain. A few other people also felt that the pricing for certain services, particularly emergency consultations, was unexpectedly high, and some experienced rude or unprofessional behavior from reception staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, often describing them as compassionate, caring, and... See more

Service

Clients share positive opinions on service, with many expressing gratitude for the vital support they... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the staff for being... See more

Price

People report ambiguous experiences with price, with many expressing concern over high veterinary fees and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting significant difficulties in reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied


Company details

  1. Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have registered with PDSA now for…

I have registered with PDSA now for second time, my dog has some health issues and they have helped me a lot with this, appointments have been easy to make online and they always contact me soon after, great service I have been very glad to have them.

13 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Sandra,

Thank you for your 5 star review, I am very glad we were able to help with your little one and I hope they make a speedy recovery!

Best wishes,
Jade @ PDSA

Rated 5 out of 5 stars

Very happy with pdsa

Very happy with pdsa

12 May 2026
Unprompted review
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Reply from PDSA

Hi Suzanne,

Thank you for your 5 star review, we really appreciate it!

Kind regards
Jade @ PDSA

Rated 5 out of 5 stars

The PDSA are the best team of… caring and understanding professional care givers I have come across, they are totally trustworthy and loving to the dog, who is my everything. ❤️

The PDSA are the best team of professionals I have ever had the pleasure to work with. They have helped me with my last dog. Also with Tara, she’s a joy and it’s all because of the PDSA! They removed her back leg and since then she’s been so happy and pain free.

13 May 2026
Unprompted review
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Reply from PDSA

Hi Sarah,

Thank you for your 5 star review, your words are so kind. I am so glad we were able to help with little Tara and that she is now pain free. I hope they are all doing well!

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

We should be very thankful to PDSA for…

We should be very thankful to PDSA for helping people to take care of their pets. Some of us are on benefits or low incomes, carers etc. we all have reasons why we need to use PDSA but imagine if we didn’t have them! We’d never be able to fully take care of our pets, and we know how much we love our pets! They help us tremendously and stop certain people from committing suicide or other mental or physical health problems. So Thank you PDSA!

14 May 2026
Unprompted review
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Reply from PDSA

Hi Patricia,

Thank you for your amazing review, we really appreciate all your kind words. We really do love pets, I couldn't have said it better myself!

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

The most incredible team I have met

The most incredible team I have met, kind caring and so supportive, took care of my baby straight away and made me feel less stressed

11 May 2026
Unprompted review
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Reply from PDSA

Hi Miss Rashid,

Thank you for your lovely review, I am so glad we could be of service. I hope your little one is feeling better quickly!

Kind regards
Jade @ PDSA

Rated 5 out of 5 stars

Absolute god send having this locally

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation.
Most importantly everyone is charged fairly! Unlike other vets in the area. Vets need to take notice and follow suit. Never go anywhere else now. X

12 May 2026
Unprompted review
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Reply from PDSA

Hi,

Thank you for your wonderful review! That is so nice of you to say, we really appreciate it!

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

My first experience with PDSA was…

My first experience with PDSA was fantastic. The staff are amazing, super friendly and helpful. Thank you so much for what you offer, truly grateful!

12 May 2026
Unprompted review
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Reply from PDSA

Hi Debs,

Thank you for your kind review! I am so glad we could be of service and that your experience with us was so positive.

Many thanks
Jade @ PDSA

Rated 5 out of 5 stars

Staff very friendly and knowledgeable

Staff very friendly and knowledgeable. Felt we were getting the best treatment across the board

12 May 2026
Unprompted review
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Reply from PDSA

Hi Julie,

Thank you for your lovely review. I am so glad we could be of assistance.

Kind regards
Jade @ PDSA

Rated 5 out of 5 stars

Answer phone call was quickly…

Answer phone call was quickly understanding to my needs told wat to do and how to go about my request

13 May 2026
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Reply from PDSA

Hi Joseph,

Thank you for your wonderful review, it is much appreciated. I have made sure your feedback is with the representative you spoke with.

Kind regards
Jade @ PDSA

Rated 5 out of 5 stars

Genuinly got eobbed 2.500 off the…

Genuinly got eobbed 2.500 off the animal trust.
PDSA took over cost me 300.
Reliqble honest and reqlly pet friendly.

1 May 2026
Unprompted review
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Reply from PDSA

Hi Charlie, thank you for your lovely review. We are glad to help!
Many thanks,
Jade @ PDSA

Rated 5 out of 5 stars

Very satisfied for the great services…

Very satisfied for the great services we received . The lady we have spoken with last Monday over the phone on the 11th of May was so kind, accomodating ,polite and helpful. Very friendly and so pleasant to speak with .She listens carefully about the problem and advised us what to do and said will give us a prompt reply to sort things out .So grateful and thankful that there is an amazing PDSA who is there happy to offer help and do a great job .

11 May 2026
Unprompted review
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Reply from PDSA

Hi Rowena, thank you for your 5 star review. Your kind words mean a lot and we are glad to be of service.
Many thanks,
Jade @ PDSA

Rated 5 out of 5 stars

My dog is always calm when she goes

My dog is always calm when she goes. As a pet charity they do an amazing job of helping people who can’t afford vet fees for their pets. Absolutely amazing and donations helps & needed ❤️

11 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Sharon
Thanks for the great review and 5 star feedback, we really appreciate it.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Vera was amazing she came across so…

Vera was amazing she came across so helpful and was showing concern for me and my ill dog so so grateful 🙏🏻

13 May 2026
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Reply from PDSA

Hi John
Thank you for the great feedback and 5 star rating. I will pass your kind words on to Vera and her department. I hope your dog is on the mend soon, please give him a fuss from me.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

The pdsa are just amazing

The pdsa are just amazing. They are friendly and very helpful. I could not afford my pets medicine that she desperately needs. She is too old to have an operation so the medicine she receives helps with the tooth pain. They have given me good advice by pointing me in the right direction about things such as plaque off to help with her teeth that with the pain medicine combined has helped my cat be able to return to eating her biscuits again. Before this she couldn't eat her biscuits and she would go to the biscuits look at them and walk away. It broke my heart because she loved her biscuits and would eat some meat and go back and forth between meat and biscuits before this. I had to keep the biscuits down because I had another cat but I felt guilty. Now she is back to normal and 19 years old is doing remarkable. The pdsa are lifesavers. It's a fantastic charity. I was knocked down year's ago and cannot work any more and so am unable to afford veterinary treatment. Im very grateful to the pdsa and the staff who run it. What an amazing service they give. Thankyou.

13 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Michelle
Thanks so much for your wonderful feedback and kind words. I am glad to here your little lady is on the mend and doing well, long may it continue! Please give her a big fuss and extra hugs from all of us here 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Bdsa have been great anytime I contact…

Bdsa have been great anytime I contact them they have been really helpful the staff inpdsa are really nice and very pleasant thank you for everything yous are doing for my pet

13 May 2026
PDSA logo

Reply from PDSA

Hi Brian
Thank you for the great feedback and 5 star rating. I will pass this on to the relevant department and please give your pet a big fuss from all of us here.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

When you are not computer literate

The telephone operator done everything for us

13 May 2026
PDSA logo

Reply from PDSA

Hi Brian
Thank you for the great feedback and 5 star rating. I will pass this on to the relevant department.
Best wishes,
Chantelle @ PDSA

Rated 4 out of 5 stars

Pdsa is very busy these days five days is a long wait when your dog is being sick and diarrhoea

The vets are always lovely, but I had a long wait for my dog to be seen this time. Five days I phoned up told him she was being sick and I’ve got diarrhoea. It was five days before I got an appointment not so long ago they would always say to you when you phoned up with a poorly pet bring her in anyway if you don’t mind waiting she’ll get seen that worked better for me five days too long with a dog that’s sticking up and having diarrhoea

13 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi there
Thanks for the feedback, we appreciate it and will take this on board. While we do aim to reach everyone as soon as possible, as a charity the demand for our services is extremely high. We hope your dog is on the mend soon ❤️
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

So very appreciated

Staff were kind and helpful even after I arrived 15 minutes late. Made sure to get my cat in for a scan the next day. They were lovely with him and reassuring with us

11 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Sophie
Thanks for the great feedback,
Hope your cat is doing well, please give him a big fuss from me 🐾
Best wishes,
Chantelle @ PDSA

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