I was trying to convert a Canva PDF to PowerPoint which did not work at first. However, I contacted them through Chat service and the agent, who I believe name is Harold, helped me out in minutes and... See more
Company replied
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Review summary
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Reviews shaping this summary
I think the agent was cordial & professional. He was closely following guidelines set for him. Today's chat with your agent centered around an incorrect charge made to my account. I don't agree... See more
Company replied
Needed to compress a file for an application but struggled to find anywhere for free, so settled on PDF house for 95p, then immediately unsubscribed otherwise I would forget to! (iykyk) Compress... See more
Company replied
The website works well and is easy to use. I contacted support regarding my subscription, and the team was extremely helpful and resolved my issue immediately. The only downside is that the font size... See more
Company replied
Company details
About PDF House
Written by the company
We believe working with PDFs should be simple and fast
📄 PDF House offers an intuitive, easy-to-use interface that lets you edit, convert, merge, split, and e-sign documents with just a few clicks.
We provide a wide range of PDF tools – from compressing large files and adding watermarks to converting PDFs to Word, Excel, JPG, and more – all in one place 📚
⚡ Upload your documents and watch them process in seconds, saving you time and effort. Built with a focus on speed, reliability, and security, PDF House helps you get your PDF tasks done quickly and safely.
☎️ And if you ever need assistance, our friendly customer support team is here to help. We’re always ready to answer questions and ensure you have a great experience with our service: support@pdfhouse.com or +1 (833) 470-2108
Contact info
United States
- (833) 470-2108
- billing@pdfhouse.com
- pdfhouse.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice and kind agent
30 April 2026
Unprompted review
Reply from PDF House
Hello Haani,
Thank you for your feedback! We are glad to hear you had a positive experience and that the support felt kind and helpful. Your words mean a lot and motivate us to keep providing a great experience for everyone.
Best,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Easy to reach and solve the problem
30 April 2026
Unprompted review
Reply from PDF House
Hello,
Thank you for your feedback! We’re glad to hear you found it easy to reach support and get your issue resolved. Providing quick and accessible assistance is very important to us, and we truly appreciate your kind words.
Best,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Reply from PDF House
Hello Matthew,
Thank you for your feedback! We’re glad to hear you were satisfied with the quick response. Providing fast and efficient support is very important to us, and we truly appreciate your kind words.
Best,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Difficulty compressing PDF file
Needed to compress a file for an application but struggled to find anywhere for free, so settled on PDF house for 95p, then immediately unsubscribed otherwise I would forget to! (iykyk)
Compressed the file but it was still the same size so used their online chat cautiously, but the agent I spoke to was very useful and managed to compress the file down to an appropriate size in a couple of minutes, Thank you so much!
Please consider charging just for one file and then it would be 5 stars ;)
29 April 2026
Unprompted review
Reply from PDF House
Hello Alice,
Thank you for your thoughtful and detailed review! We are glad to hear that our agent was very useful and successfully compressed your file to the appropriate size in just a few minutes.
We also appreciate your feedback regarding the pricing model and understand your suggestion. If you have any more questions in the future, please feel free to contact us — we’re always happy to help.
Best,
Michael, PDF House Support
support@pdfhouse.com or +44 808 501 3713
fast response
30 April 2026
Unprompted review
Reply from PDF House
Hello, Yana!
Thank you for your feedback. We’re glad to hear that you received a quick response and that everything was handled promptly.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
replying was so fast and profesional
replying was so fast and profesional. I asked for a refund of subscribtion but comunication with assistant made me calm and safe. Thank you!
29 April 2026
Unprompted review
Reply from PDF House
Hello! Thank you for your feedback. We're glad to hear that you received quick and professional support from our team. We're always here whenever you need assistance.
Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108
The Customer agent was very responsive
The Customer agent was very responsive and was able to resolve my doubts well.
29 April 2026
Unprompted review
Reply from PDF House
Hello, Ashish K!
Thank you for your kind words! We're thrilled to hear that our representative provided you with exceptional service. Your satisfaction is our priority, and we appreciate your feedback.
Best,
PDF House Support
support@pdfhouse.com or 1 (833) 470-2108
Amazing Customer Service
I was having issues with one of the converters, and one of their agents converted it manually for me. So helpful! Thank you so much!
29 April 2026
Unprompted review
Reply from PDF House
Hello, Allison Murphy!
Thank you for taking the time to share your feedback! We're pleased to hear that our representative was able to address your needs efficiently. Your satisfaction is important to us.
Best,
PDF House Support
support@pdfhouse.com or 1 (833) 470-2108
Reply from PDF House
Hello, Kateryna!
Thank you for your kind feedback. We’re glad to hear that the service was fast and that the support felt professional and friendly. It’s great to know you had such a positive experience.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Misleading functionality claim
claimed a feature was available on google search results while it wasn't a real possibility in their platform (PDF to DWG is not possible)
29 April 2026
Unprompted review
Reply from PDF House
Hello, Fabien Faure,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
PDF House Support
support@pdfhouse.com or 1 (833) 470-2108
Reply from PDF House
Hello Panda,
Thank you for your positive feedback! We are delighted to hear that you found our service prompt and friendly.
We truly appreciate you taking the time to share your experience. If you have any questions in the future, please feel free to contact us.
Best,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
My subscription cancellation request was processed
My subscription that just got processed was kindly canceled by the agent as I had requested. The agent response was very helpful.
28 April 2026
Unprompted review
Reply from PDF House
Hello Priya Sangesapu,
We're pleased to hear that this issue is no longer a concern for you! It's always a relief when things improve. If there's anything else you need assistance with or if you have any other positive updates, please let us know.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
Very fast and good comunication
28 April 2026
Unprompted review
Reply from PDF House
Hello,
Thank you for your review! We’re glad to hear that the communication was clear and the support was provided quickly.
If you have any questions or need further assistance, feel free to contact us—we’re always here to help!
Best regards,
Michael, PDF House Customer Support
support@pdfhouse.com or +44 808 501 3713
Reply from PDF House
Hello, Rana!
Thank you for your feedback. We’re glad to hear that you had a nice experience with the service.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
they took my money after i already paid…
they took my money after i already paid and i haven’t yet been refunded..i talked with the bank and if the pdfhouse doesn’t give my money back themselves they can’t do anything
28 April 2026
Unprompted review
Reply from PDF House
Hello Alessia,
We understand your concern and would like to check the payment details on your account.
Please send us the email address you used along with any relevant information so we can locate your account and review the situation.
Best regards,
Michael, PDF House Support
billing@pdfhouse.com or +1 833 470 2108
My tech agent was amazing
My tech agent was amazing. Very patient and knowledgable. Answered all my questions and guided me through every step.
27 April 2026
Unprompted review
Reply from PDF House
Hello Stephanie,
Your kind words mean a lot to us! It's great to know that our representative was able to assist you effectively. If you need any further assistance, please don't hesitate to contact us.
Best,
Emma, PDF House Support
support@pdfhouse.com or +1 (833) 470-2108
The agent is very respectful and nice…
The agent is very respectful and nice appreciate your works guys
27 April 2026
Unprompted review
Reply from PDF House
Hello, Sauod!
Thank you for your kind feedback. We’re glad to hear that the support was respectful and pleasant. It’s great to know you had a positive experience.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
The suppHelpful support and quick responseort team was helpful and…
The support team was helpful and responded quickly. They assisted me with cancelling my subscription and guided me through the process clearly. I appreciate their help and professionalism.
24 April 2026
Unprompted review
Reply from PDF House
Hello,
Thank you for your feedback! We’re glad to hear the support team was helpful and responsive, and that the process was clear for you. We truly appreciate your kind words and are always here if you need any further assistance.
Best,
Michael, PDF House Support
support@pdfhouse.com or +44 808 501 3713
Very negative experience.
Very negative experience.
I made an initial payment of about €0.95 to edit a PDF, without it being clearly stated that this would activate a subscription. After some time, I was charged €30 for a monthly plan, without any prior email notification and without having used the service again.
After contacting support, they confirmed in writing that I would receive a refund, asking me only to wait until the PayPal dispute was closed. However, once the case was closed, they changed their position and refused to issue the refund.
This is not transparent and not fair towards customers. I strongly advise being very careful before entering your payment details on this site.
I have already been in contact with your support team and provided all the required information.
As clearly shown in our email exchange, I was explicitly asked to close the PayPal dispute with the assurance that a refund would be issued afterwards. I followed your instructions, but after the dispute was closed, you refused to proceed with the refund.
Therefore, this is not a matter of reviewing my account, but of honoring the commitment your team already made in writing.
I have already escalated this case to the relevant consumer protection authorities.
I remain available to resolve this matter amicably if you proceed with the refund.
17 April 2026
Unprompted review
Reply from PDF House
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review your case carefully and better understand the communication and billing details you mentioned.
At the moment, we’re unable to identify your account here, so please share your email address and any relevant information so we can investigate further.
Best regards,
Michael, PDF House Billing Support
billing@pdfhouse.com or +44 808 501 3713
fast answers and polite
27 April 2026
Unprompted review
Reply from PDF House
Hello, Elis!
We appreciate you sharing your thoughts. It’s nice to know that the support felt both responsive and courteous throughout.
Best regards,
Michael, PDF House Support
support@pdfhouse.com or +1 833 470 2108
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