PC Specialist Ltd Reviews 

2,176
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward process of configuring custom PCs and laptops, appreciating the helpful compatibility checks and the exceptional build quality. Many highlight the professional service, excellent communication, and frequent updates throughout the build and shipping, alongside fast delivery and secure packaging. However, some customers encountered products arriving faulty or developing issues soon after delivery, like non-functional components or boot failures. A few also reported difficulties with support resolving these problems, with some issues persisting after repair attempts. Additionally, some reviewers noted concerns regarding third-party courier services, specifically about packages being left unattended or experiencing delays.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the build quality... See more

Quality

Customers consistently note positive experiences with quality, often praising the build quality, reliability,... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of the... See more

Service

Users describe positive interactions with service, highlighting the transparency and detailed updates... See more

User experience

Customers had positive experiences with the user experience, finding the process of configuring and ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using PC Specialist and was a bit apprehensive . But was very nicely surprised how mush information i was given all the way from build to shipping the desktop. Was surprised how... See more

Rated 5 out of 5 stars

The easy to follow site made choosing my PC specs simple for me. The pricing was more than reasonable and the speed with which I received it blew me away. The transparency and updates from PC Speciali... See more

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,176)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great computer.

Great computer.
What I really appreciated was the fact that I was always kept informed about the progress of the build. No messing about.

18 September 2025
Unprompted review
Rated 4 out of 5 stars

Easy order and delivery

Easy to order my spec online. Received updates on the progress of the order. Laptop arrived when they said it would. Laptop is working as expected. Im happy with this service.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a vey postive exprerience with PC…

I had a vey postive exprerience with PC specialist,I had a build in mind for gaming but wasnt sure so i built to their recommendations and ive had my pc for 3 weeks now and i couldnt be happier.
i would highly recommend PC Specialists.

13 August 2025
Unprompted review
Rated 2 out of 5 stars

Laptop Issues

My Laptop has a couple of issues. since day 1 I've had random crashes which causes an auto restart. The screen freezes which forces me to turn the laptop off and on again. Lastly the battery doesn't seen to last that long even on balanced mode. the battery starts at 100 and goes to low 30s in about 3 to 3 and a half hours of use before I have to charge again.

7 September 2025
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review. We’re sorry to hear about the difficulties you’ve experienced with your laptop.

From review, it doesn’t look like you’ve been in touch with our team yet, so we’ll be reaching out to you directly, to see how we can provide support.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Great prices and QC process

Great prices. Transparent and professional QC process. It's obvious that it takes high quality management / Owners to create a framework that ensures your custom PC works properly. Their business model centers around ensuring the customer is happy with their custom PC. Smart way to run any business.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Great pre-built PC at good discount

Website ease of use: Great,
The ordering process: Great, though the description carries a note about Corsair discount which no one seems to know how to avail of,
Communication: When you're able to get them on chat, great. But getting hold of is a challenge.
Quality of product: Looks amazing and very professional get-up. Will know about the quality of the components when more time has passed, won't I? The warranty appears good - hope never have to use it.
Customs: If you're in Ireland, order from pcspecialist.ie and include VAT to make sure that the Irish customs is handled already during ordering.
Delivery: On spot. DPD great as usual. Product is packaged nicely with stablising foams inside and outside.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Solid, Satisfactory and Superb

Returning customer

Long story short. Will definitely buy from here again. Last laptop lasted me 9 years, with self upgrades on RAM and HDD to SSD storage thanks to its easy modular design.

Current laptop, I'm not sure if it's as modular, but given the spec I have, i7, 2070Ti, 32Gb ram, 1TB ssd for the price I bought it form, I'm very pleased. And I'm hoping it will last as long as my previous laptop. Been very easy to use, powerful enough for my needs, good keyboard (which I was slightly worried about), and just well built over all. The only downside which is inevitable, is the decreasing number of USB A ports these days. But given motherboard manufacturing and tech trends, this is not the company's fault. If I had it my way, I'd also include a CD drive but that's probably asking for too much....

Overall, one happy returning customer with 9 years out of the 1st laptop, and about 4 months into using the 2nd. Here's to more happy gaming and usage!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Received my new computer this morning…

Received my new computer this morning and, so far, so good for me !
Packaging was good enough and DPD are always careful with deliveries anyway so I wasn’t worried.
Between order and delivery, there were a good 10 business days. Seemed too long only because I was looking forward to get my new toy ahah
But delay is most than legit as the computer has to be built, tested, etc… If they took more days, I wouldn’t have minded as it is for the good cause.
Anyway, I hope it will work as long as it can, my previous computers lasted 7 years and were still working but just out of date for recent games.
Thanks to PC Specialists for building the computer of my dreams and for the really well done website (helps you choosing the right components so they can match together).
Thanks again ! Back to WOW now lol

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Order 3147618

Order 3147618 and supplemental add-ons.

Components good but not impressed with build quality.

I can only assume positive reviews are for prebuilds. My experience on a bespoke build has been very poor.

Cable management to rear involves simple cable tying all cables en bloc and then stretching wires to fans etc.

Would be quite nice to access my HDD / SSD bays.

3 intake fans added and were not all placed in same orientation. Just looks messy in a prominent location.

Really no evidence that care was put into this build.

AiO pump failed on arrival.

RAM modules are bios compatible but not software compatible with Ryzen Master or GIGABYTE Control Centre. Cause software or system crash even when XMP deactivated in BIOS.

Some of the wire routing options at the front make no sense when there are hidden options everywhere.

Overall, I do not trust that any effort was put into my build.

I think PCS should be embarrassed by what they provided for a so-called expert service.

So far, after sales have been excellent and are the only reason I have not simply returned the product.

When I pay for a service I expect quality. Something off the shelf would have been better than what I received. I will have to redo all the wiring myself, I have to replace the AIO myself, and all this for a bespoke build.

A very unhappy customer

UPDATE 01/09/2025 - PCS has responded to this message before responding to an RMA request I sent to them.

22 August 2025
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to leave us a review. We are very sorry to hear that your experience has left you feeling disappointed, particularly as we want every customer to feel confident in both the quality of their system and the support available afterwards.

We appreciate you raising your concerns regarding the build quality, cable management, and cooling setup. As standard, our systems are cable managed to ensure they are tidy and to reduce the risk of wires becoming dislodged in transit. We are sorry that, on this occasion, the result has not met your expectations. We further appreciate your comments about fan orientation and wiring presentation, and this feedback has been passed on to our build team for further review.

With regard to the cooler, we understand you reported unusual noise with the cooler, not long after receiving the goods, and i can see that we discussed the warranty options with you and that a swap service was chosen (where a replacement part is dispatched and exchanged at the door) This is a premium service offered by our courier which we provide as a courtesy to reduce downtime and inconvenience. However, customers are always able to return their system to us for repair under the standard return-to-base warranty if they prefer.

We are also sorry to hear about the stability issues you have experienced when using third-party software. Please be assured that all components are tested for hardware compatibility during build and QA, but some tools can behave unpredictably as they may alter more than the intended settings. This is why we always configure our systems at a BIOS level as standard. That said, we remain keen to work with you directly to better understand the nature of the problem and to help identify a suitable resolution.

We are glad to see that you have found after-sales support helpful so far, and we will ensure that continues until everything is resolved to your satisfaction. Please be assured that your case is being handled with priority, and that we value your business and feedback as an important opportunity to improve.

Kind regards,
PCSpecialist

Rated 4 out of 5 stars

Quick and easy

Quick and easy once you do your own homework prior (ie: What ydo you want the pc to do and what parts you want)
Quick build times.
Neat internal Cable management
All tested prior to shipping.
my on;y downside is about the site itself as I believe years ago it listed prices next to the parts.
Now the prices are either gone apart from the global price listed up at the top or you look them up elsewhere.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

The website made it very easy for me to configure the PC I was looking to buy.
I was kept informed of the progress during building and testing, and my new PC was delivered within a very reasonable time frame.
I had an issue during the initial setup of my Microsoft account, so I called the help desk and one of your associates (Christopher Wan) was extremely helpful, and got me up and running in no time.
Overall, great service, and would highly recommend PC Specialist for anyone looking to upgrade.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

They really are that good !

I cant say enough good things about how professional this company is. Amazing handbuilt pc , to my spec ..arrived within 2 weeks ..beautifully packaged , look better than i expected. Not one issue..Keep up the great work folks

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy-to-use website made picking out…

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save quotes was useful as I slowly learned what parts I wanted. The build time itself was speedy and the quality of the end product has been top-notch. I've had zero complaints with my experience using PC Specialist, adore my new machine, and would absolutely shop here again (although admittedly I spent a lot on a great rig so it won't be for some years yet).

5 August 2025
Unprompted review

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