PC Specialist Ltd Reviews 

2,177
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward process of configuring custom PCs and laptops, appreciating the helpful compatibility checks and the exceptional build quality. Many highlight the professional service, excellent communication, and frequent updates throughout the build and shipping, alongside fast delivery and secure packaging. However, some customers encountered products arriving faulty or developing issues soon after delivery, like non-functional components or boot failures. A few also reported difficulties with support resolving these problems, with some issues persisting after repair attempts. Additionally, some reviewers noted concerns regarding third-party courier services, specifically about packages being left unattended or experiencing delays.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the build quality... See more

Quality

Customers consistently note positive experiences with quality, often praising the build quality, reliability,... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of the... See more

Service

Users describe positive interactions with service, highlighting the transparency and detailed updates... See more

User experience

Customers had positive experiences with the user experience, finding the process of configuring and ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using PC Specialist and was a bit apprehensive . But was very nicely surprised how mush information i was given all the way from build to shipping the desktop. Was surprised how... See more

Rated 5 out of 5 stars

The easy to follow site made choosing my PC specs simple for me. The pricing was more than reasonable and the speed with which I received it blew me away. The transparency and updates from PC Speciali... See more

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,177)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Experience with PCSpecialist

I had an excellent experience with PCSpecialist from start to finish. The entire process from configuration to delivery was smooth, transparent, and professional.
The custom PC configuration options are outstanding. Every component is clearly explained, compatibility is well handled, and pricing is competitive for the quality offered. It’s obvious PCSpecialist caters not just to casual buyers, but also to enthusiasts and professionals who know exactly what they want.
Build quality was excellent. The system arrived perfectly assembled, clean cable management, and thoroughly tested. Packaging was very secure, with internal protection to ensure nothing moved during shipping.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Pc ordered, pc delivered with defect, promised full rebuild and received a full rebuild with the exact same issues.

Pc ordered.
Arrived and as soon as it was turned on it sounded like a jet plane taking off.

I discovered it was due to a dust cover fouling the fans. Removed dust cover and sound disappeared.

Informed pc specialist who despite me telling them the cause of the issue was the dust cover sent me out the exact same dust cover.

When contacted again Pc specialist said all that they could do was a full rebuild of the pc with a new case as the case they had used was "incompatible" with the fans they supplied.
Was assured in this email that that type of case would be removed from their site as it wasn't compatible with the fans they used.

We agreed to a complete rebuild which was also due to solve an issue with Bluetooth which didn't work from the start.
We chose a new case from the list that the pc specialist representative provided and were assured that their would be no downtime between them collecting the defective PC and us recieving the new pc.
Not true, we were without a pc for approximately a week and new games that the son had downloaded on the original pc which he only had use of for a couple of weeks were obviously lost with no recompense from pc specialist for this.

Fast forward to receiving the "complete rebuild" and lo and behold it arrives with the same issue and exact same type of case that PCSPECIALIST had told us was removed from their site because it wasn't compatible with the products they used.

This just goes to show the fact that they don't test PC's once assembled.

Call backs promised and not received and zero satisfactory answers from pc specialist.
Shame on them.

Over 30 emails and in excess of 5 hours spent on the phone and still no resolution from them. Avoid.

27 September 2025
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to share your experience and we are sorry for the frustration this has caused.

We do recognise that you raised concerns about fan noise and Bluetooth functionality early on, and we attempted to assist through replacement parts, troubleshooting, and ultimately by arranging a rebuild in an effort to resolve everything in one step. It’s clear from your feedback that the outcome did not meet expectations, and we regret that the process has felt prolonged and poorly communicated from your perspective.

We would like the opportunity to review this again and to ensure this is properly addressed, so we will be looking to reach back out to you directly.

Thank you for your continued patience and understanding.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Fantastic service

Very customisable, clear and informative part picker. Lots of info everywhere, constant updates on the status order. Literally one of the best buying experiences i had.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service with no issues…

Excellent service with no issues relating to the order web facilities, the clear and regular communication or the delivery date (arrived a day earlier than expected - even to Ireland!)

26 November 2025
Unprompted review
Rated 4 out of 5 stars

Well made and fast turnaround

Well made and fast turnaround. I had to take off 1 star because the USB sockets on the front were not properly connected. It just needed a bit of a wiggle once I found the right thing to wiggle after consulting the case manual.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I'll never look elsewhere for a PC

This is my second order from yourselves. 1st I got a laptop and because of the amazing care and service you provide, even giving assistance when the laptop was overheating or having an issue, when it came to getting my PC tower I didn't even consider looking elsewhere. My family have so far purchased 2 laptops and 2 pc towers from yourselves. Anyone who we know looking for a PC or laptop we recommend you guys without hesitation.

As its busy season in work I havent had as much time to enjoy my PC as I would like, however I LOVE it. Everything runs so smooth and quiet. I can work I can play ad I dont have to worry if my system can handle all the tasks I need to do.
I am over the moon.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I believe that the overall experience was fantastic. It was a 2.5-week turnaround, and I feel like the capability of the computer I ordered has gone above and beyond what I had expected.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Faulty

Ordered a PC. Worked fine for a few days. Didn’t turn back on. We had to send it back to get fixed (luckily we actually kept the box it came it). Then were few weeks without a desktop.

I understand that parts can be faulty and that’s out of their hands but I feel we should’ve been compensated for the huge inconvenience.

5 December 2025
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for sharing your experience and we are sorry to hear this.

We would like to review further, but it doesn't appear you have provided any ordering information at this time. As such, we will look to request these from you, through Trustpilot.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Shopping Made Easy

Making the order was easy especially for me who hadn't used the sight before. Delivery arrived exactly as planned, and everything looks ok

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with my laptop build

Super happy with my laptop build. Only took a few days and it's working perfectly. And comparing the hardware I put into it with pre-built laptops from other brands, it was a great price too

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall experience is great

Overall experience is great as i bought a prebuilt pc. Package was secured upon arrival and got no issues upon starting up. I just wish their selection of cases and parts expand in the future.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Service

Great shipping and packaging to Ireland. I had an issue where the PC stopped working after two weeks. Although support was slow at first, Rob stepped in and provided excellent service, keeping in touch the entire time. They built and sent a replacement PC very quickly, and I returned the broken one. The new PC is running great. Thanks to everyone at the shop!
​Minor note: I didn't receive the branded stickers (out of stock:)

3 November 2025
Unprompted review

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