This was my first time using PC Specialist and was a bit apprehensive . But was very nicely surprised how mush information i was given all the way from build to shipping the desktop. Was surprised how... See more
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Company details
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Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.
Contact info
Unit 12 Jubilee Business Park, WF4 4TD, Wakefield, United Kingdom
- +44 333 011 7000
- enquiries@pcspecialist.ie
- pcspecialist.ie
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Outstanding Experience with PCSpecialist
I had an excellent experience with PCSpecialist from start to finish. The entire process from configuration to delivery was smooth, transparent, and professional.
The custom PC configuration options are outstanding. Every component is clearly explained, compatibility is well handled, and pricing is competitive for the quality offered. It’s obvious PCSpecialist caters not just to casual buyers, but also to enthusiasts and professionals who know exactly what they want.
Build quality was excellent. The system arrived perfectly assembled, clean cable management, and thoroughly tested. Packaging was very secure, with internal protection to ensure nothing moved during shipping.
Pc ordered, pc delivered with defect, promised full rebuild and received a full rebuild with the exact same issues.
Pc ordered.
Arrived and as soon as it was turned on it sounded like a jet plane taking off.
I discovered it was due to a dust cover fouling the fans. Removed dust cover and sound disappeared.
Informed pc specialist who despite me telling them the cause of the issue was the dust cover sent me out the exact same dust cover.
When contacted again Pc specialist said all that they could do was a full rebuild of the pc with a new case as the case they had used was "incompatible" with the fans they supplied.
Was assured in this email that that type of case would be removed from their site as it wasn't compatible with the fans they used.
We agreed to a complete rebuild which was also due to solve an issue with Bluetooth which didn't work from the start.
We chose a new case from the list that the pc specialist representative provided and were assured that their would be no downtime between them collecting the defective PC and us recieving the new pc.
Not true, we were without a pc for approximately a week and new games that the son had downloaded on the original pc which he only had use of for a couple of weeks were obviously lost with no recompense from pc specialist for this.
Fast forward to receiving the "complete rebuild" and lo and behold it arrives with the same issue and exact same type of case that PCSPECIALIST had told us was removed from their site because it wasn't compatible with the products they used.
This just goes to show the fact that they don't test PC's once assembled.
Call backs promised and not received and zero satisfactory answers from pc specialist.
Shame on them.
Over 30 emails and in excess of 5 hours spent on the phone and still no resolution from them. Avoid.

Reply from PC Specialist Ltd
Fantastic service
Very customisable, clear and informative part picker. Lots of info everywhere, constant updates on the status order. Literally one of the best buying experiences i had.
Everything went perfectly!
Excellent service with no issues…
Excellent service with no issues relating to the order web facilities, the clear and regular communication or the delivery date (arrived a day earlier than expected - even to Ireland!)
Well made and fast turnaround
Well made and fast turnaround. I had to take off 1 star because the USB sockets on the front were not properly connected. It just needed a bit of a wiggle once I found the right thing to wiggle after consulting the case manual.
I'll never look elsewhere for a PC
This is my second order from yourselves. 1st I got a laptop and because of the amazing care and service you provide, even giving assistance when the laptop was overheating or having an issue, when it came to getting my PC tower I didn't even consider looking elsewhere. My family have so far purchased 2 laptops and 2 pc towers from yourselves. Anyone who we know looking for a PC or laptop we recommend you guys without hesitation.
As its busy season in work I havent had as much time to enjoy my PC as I would like, however I LOVE it. Everything runs so smooth and quiet. I can work I can play ad I dont have to worry if my system can handle all the tasks I need to do.
I am over the moon.
Fantastic
I believe that the overall experience was fantastic. It was a 2.5-week turnaround, and I feel like the capability of the computer I ordered has gone above and beyond what I had expected.
Faulty
Ordered a PC. Worked fine for a few days. Didn’t turn back on. We had to send it back to get fixed (luckily we actually kept the box it came it). Then were few weeks without a desktop.
I understand that parts can be faulty and that’s out of their hands but I feel we should’ve been compensated for the huge inconvenience.

Reply from PC Specialist Ltd
I’m happy with everything
I’m happy with everything. Fast delivery. Fair price. Great pc. So far so good.
Good and reliable service
They provide a lot of good options when building a PC and they make the whole process transparent. Would definitely recommend.
Shopping Made Easy
Making the order was easy especially for me who hadn't used the sight before. Delivery arrived exactly as planned, and everything looks ok
Super happy with my laptop build
Super happy with my laptop build. Only took a few days and it's working perfectly. And comparing the hardware I put into it with pre-built laptops from other brands, it was a great price too
Great service quick delivery hasn't…
Great service quick delivery hasn't been used yet as it's a Christmas present.
Overall experience is great
Overall experience is great as i bought a prebuilt pc. Package was secured upon arrival and got no issues upon starting up. I just wish their selection of cases and parts expand in the future.
Service
Great shipping and packaging to Ireland. I had an issue where the PC stopped working after two weeks. Although support was slow at first, Rob stepped in and provided excellent service, keeping in touch the entire time. They built and sent a replacement PC very quickly, and I returned the broken one. The new PC is running great. Thanks to everyone at the shop!
Minor note: I didn't receive the branded stickers (out of stock:)
Super Service
From completing the checkout to the parcel arriving at the door.... all 5 stars!
Excellent service from packing to parts…
Excellent service from packing to parts delighted with the product and set up was fast and easy.
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