PC Specialist Ltd Reviews 

2,173
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of configuring custom PCs and laptops through an intuitive website that even offers compatibility checks and 3D models of the build. The quality of the products is frequently described as top-notch, with many appreciating the meticulous build, tidy cable management, and the fact that systems work perfectly right out of the box. People also commend the fast delivery and secure packaging, often receiving their custom-built machines sooner than expected. However, some customers also noted issues with product quality, such as non-working audio ports, poor cable management, or components failing shortly after arrival. A few other people also felt that the build quality lacked care, and some experienced issues like freezing screens or poor battery life on laptops. There were also instances of PCs arriving with the same issue after a rebuild or issues with package delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the build... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build quality, powerful... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and often exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process of configuring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,173)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive All Round

Really easy to complete my order. The compatability check was excellent and caught a few mis-matches. Really quick turnaround and delivery too. Will certainly use again if and when I need a new system.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolute professional outfit

Absolute professional outfit! Customer service, Customer support and interpersonal skills are second to none.
I had some minor issues with my new laptop but as soon as I contacted PC Specialist they immediately got to work to diagnose the issue. They kept me informed all the way and resolved the issue. I particularly noticed how they explained each step without any jargon and couldn't have helped more. Issue was resolved and my system is exactly what I had hoped it would be.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

This was my first purchase from PC…

This was my first purchase from PC Specialist, and I am very happy with my decision.

The entire process was smooth from start to finish, and the delivery was surprisingly fast. In total, it took only nine days, despite being a custom-built PC. This timeframe included the build, testing, and delivery stages, which exceeded my expectations.

The build quality is excellent. Everything inside the case was assembled neatly and professionally, and it is clear that the system was built with great attention to detail. I have been using the PC since it arrived and have not encountered any issues so far, which gives me confidence that the quality control and testing processes are thorough and reliable.

One aspect that particularly impressed me was the packaging. To be honest, the delivery process was one of my biggest concerns when ordering a custom-built PC. However, once I saw how securely everything was packaged, I immediately felt reassured. The packaging was exceptionally well thought out and provided excellent protection for the system during transit. It is clear that PC Specialist has invested significant effort into ensuring that their products arrive safely.

Overall, I am extremely satisfied with both the product and the service. Based on my experience, I would not hesitate to recommend PC Specialist to others looking for a custom-built PC.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Custom built laptop, excellent service

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC Specialist. I got reply within 30 minutes with new license key and the issue was resolved. Excellent service in all aspects. Would highly recommend to anyone interested in a custom built PC or laptop.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

very worth the price

Ordered a prebuilt pc and the price was very good not being overcharged in the slightest. it took around 3 days to be delivered and had no issues when setting it up. the pc runs smoothly and they provide extra screws and cable ties etc it youre in need which is nice. They also set fans to intake and exhaust so it wasnt needed to be done myself which was nice to see.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

hands down the best

hands down the best

they don't just build you a custom computer, they will make sure it's a functional build via their website before allowing you to complete the order and it tells you exactly what needs changing and then with your order they include easy to follow tracking info and updates on your build as well as instructions for new pc/laptop users!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

It's really a beast of a machine

It's really a beast of a machine, and the most cutting edge Linux distributions work nicely with this one, despite stated that PC Specialist provides no guarantees of the drivers working properly with the new hardware.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy purchase

Fast and easy purchase, and very quick delivery! Kept me updated all through the building process, including over the weekend. Highly recommended.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service / Build - could not fault

From start to finish my experience was excellent. The support team helped with a couple of initial configuration queries (on RAM / SSD / Graphics card) specificallyt tailored for what I would use the PC for. It was great to be ab le to follow progress as the machine was built, tested and delivered. When it arrived (on time) I was really impressed with the build quality, welcome pack. Had a slight issue with Windows 11 licennce which was solved in a matter of minutes. Based on my experience I would highly recommend anyone to use PCSpecialist for a high spec machine.

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Excellent service despite a small issue.

Although there was a problem with getting a certain graphics card which held up delivery, the company did find me an alternative and discounted the overall cost for me. The computers are powerful and fast and well constructed.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic PC

Fantastic PC. Fast, smooth and reliable. It exceeded my expectations. I was especially impressed that it only took 8 days from choosing and ordering the PC online to having it built, tested, and delivered from another country. Definitely worth the purchase and I wish I had ordered it sooner had to I of known it was going to be this smooth and swift

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent website. Easy to configure new PC. Customer service staff gave very useful advice over the phone about options. PC was assembled and shipped very quickly.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Top scores for service and build

Chose a ready made system, relying on PCspecialist to make smart matching decisions.
The process was quick and easy including payment guidance. The speed of delivery took me by surprise and in only a couple of days I was playing on my new rig.
It has some everything I have asked of it. Very happy

15 April 2026
Unprompted review

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