PCSpecialist Reviews 

Great product. Great assistance. Perhaps too pricey. And upgrades for purchases still remain very expensive

Mi cuenta aquí está verificada con DNI.
Número de pedido de PCSpecialist: 3453128
Montaje defectuoso en compra por encima de los 10,000 euros. Sin resolución satisfactoria.
Incomplete, careless parts assembly. Neither an expert nor specific to the case customer service. Time consuming to try to solve PCSpecialist shortcomings and they never are solved. I regret that I spent about 14k euros on a workstation from PCSpecialist that showed assembly problems out of the box.

I ordered a custom built computer using the configuration tool on their website. It was straight forward and each of the various options had descriptions so you could make informed decisions. Once ordered they kept me up to date at each stage of the build through to delivery.

I got the the fantastic service and got exactly what wanted

I called the store and had a technician help me build my computer. This was super helpful. I told him what I need the computer for and what was important to me. Together we build my custom computer. Great advise from the technician.

After the order was done I received email updates for every single stage. Very organized and professional

Una experiencia horrible. El ordenador no se encendió en ningún momento desde que lo recibí (sin POST, sin reacción al pulsar el botón de encendido ni el botón START de la placa base). Seguí un exhaustivo proceso de resolución de problemas con el servicio técnico, pero nada cambió.
Ahora me dicen que tengo que devolverlo (a Inglaterra, ya que lo compré en .es) corriendo con los gastos, alegando los términos y condiciones (la legislación de consumo obligatoria no puede quedar sin efecto por los términos y condiciones).
Ante la Directiva (UE) 2019/771, según la cual la reparación debe prestarse de forma gratuita, y «de forma gratuita» incluye los gastos de transporte o envío necesarios,
afirman con toda seriedad que:
«El hecho de que el ordenador no se encienda desde su entrega no significa necesariamente que no funcione».

ACTUALIZACIÓN sobre la respuesta de la empresa: Les facilité mi número de pedido de inmediato, pero no he recibido respuesta desde entonces.
Después me ofrecieron 15 euros. Tuve que ponerme en contacto con el Centro Europeo del Consumidor (ECC) de España.

ACTUALIZACIÓN del 25 de marzo: Sigo teniendo un ordenador que no funciona, igual que al principio; no organizan nada para recogerlo y dicen que tendré que hacerlo yo. La ley es muy clara, de conformidad con la Directiva (UE) 2019/771, que exige que las soluciones se proporcionen de forma gratuita y sin inconvenientes significativos para el consumidor.

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Horrible experience. The PC never powered on from the moment it arrived (no POST, no reaction to the power button or the motherboard START button). I followed extensive troubleshooting with support, but nothing changed.
They now say I have so send it back (to England, having bought at .es) at my expense, referring to terms and conditions (mandatory consumer law cannot be waived by terms and conditions).
When confronted with Directive (EU) 2019/771, meaning the remedy must be provided free of charge, and “free of charge” includes the necessary transport/shipping costs,
they seriously say that:
"The PC not powering on since delivery does not necessarily mean it is not working".

UPDATE regarding the company's answer: I have provided my order number immediately, but not heard back from them since.
Then they offer me 15 EUR. I had to contact the ECC Spain.

UPDATE March 25: I still have a non-functioning PC, same as in the beginning, they don't organize anything to take it back and say that I will have to do it. The law is very clear, following Directive (EU) 2019/771, which requires remedies to be provided free of charge and without significant inconvenience to the consumer.

I know you only want me to comment on the production of the PC and not the delivery, but the delivery was so terrible it ruined the whole experience for me.

Efficient and transparent! Couldn't wish for a better service.

Buy what you want have, not what others want to sell. Excellent value for the price. Sure, I bought one notebook from a high-end family and can't speak for all products from PCSpecialist, but the finishing is superb, all specks and configuration exactly as requested (no unrequested installed software, drive partitions, system and keyboard languages). Product arrived on time, although it took more waiting at an unknown depot in the middle of the way than to be assembled and configured.

Update: They did recognize my problem and refunded the cost of the box. They did not have to do this, so I appreciate the gesture.

Well - first the PC arrived without all of the parts. The new monitor support arm(s) if I remember correctly. Customs problem they could not resolve. Then, instead of sending me a new one, thus keeping the project moving, they waited until the arm was returned to them and then re-sent it. Costing me valuable time. While I requested that they send me a new one, and keep the one that was being returned, the answer was that she would check with the supervisor. In otherwords, my request was blown off. As soon as it came out of her mouth (email) - I knew it was BS.

Then the PC had a perpetual error making it in-operable. Days and days of troubleshooting with thier "expert" only to determine the blatently obvious. Return the PC for a new one. Again, another delay.

To return the PC they insisted that I use the "Original Box and packing material" I could not do this - so they made me purchase a new box. Then I checked the contract, I DID NOT have to use the original. I spent money for nothing, had to jump through hoops to get the new box, and it was yet another delay.

New PC arrives, another problem. Updates stuck. Keeps re-booting. Fortunately I was able to fix it this time. I did not call them, I handled it myself after the previous experience.

I worked in IT support for over 30 years, if I ever left a client go for days without a functioning PC - that would hav been the end of it.

This is the second, and last, PC I will buy from these guys. It is too bad. Generally speaking thier process is excellent, but thier support and ability to rectify problems is horrible. While I am happy with the PC, they just cannot be trusted to fix problems in an efficient manner.

I ordered a gaming PC with PCSpecialist, the website gave updates at every step of the process and the new PC arrived in 2 weeks. Graphics card got unslotted during transportation but reseating it helped, no further issues so far.

I got the computer a week ago, it kept restarting but I thought maybe it was because it needed to update, now it restarts every 5 minutes so it's definitely not working, changed the settings so that it will only update at at a certain time but it keeps restarting...
Not a good experience.

I bought Lafite 14 inch AI 7 350 laptop. It has an absolutely amazing price for what it is, but it is not without issues.
For a start, it doesn't work on battery with ubuntu. It can be fixed, but I wasted a couple of days to do it. The fix is:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash amdgpu.dcdebugmask=0x612"

Custom BIOS from PCSpecialists is the worst thing I have seen in 20 years. Anything you might hope to find there - forget it. The charger is a little chunky. I would prefer slower charging and smaller size.

This is the third time that my hubby and I have purchased a bespoke computer from PC Specialist. It's great to be able to select the components we need for our purposes and the staff are always helpful by phone and email.

PEROOO QUIEN ME VENDE UN PC GAMER CON UNA 1030 O UNA 710 POR MAS DE 1000 EUROS...ESTAMOS LOCOS?'

I ordered a new workstation/ gaming pc at pcspecialist.es with a gigabyte b850, Ryzen 9 9950x and a RTX 5080 and i couldn't be happier.
The machine is beautiful and arrived whole without any damages.
Since my machine was configured with 192 gb of ram, it didnt boot to start with though, but it was a relatively simple fix to turn down the speed to 4800 MHz on the ram rather than 5200MHz speed which was the default.
It runs butter smooth and does everything i need it to. I highly recommend pcspecialist and will continue to use them in the future.
Thank you so much for building my dream work station guys!

-Very easy to navigate the web site.
-Comprehensive selection and options of quality products
-Recommendations to selected components offered.
-Computer arrived in a very well protected box.
-Easy to follow setup instructions.

Good only have a few issues with the pc at the beginning

Amazing experience, they build the laptop the exact way I needed and were quite fast with the delivery. I'm really happy

Beautiful, quiet and fast. Excellent service.

Hermoso, tranquilo y rápido. Excelente servicio.