PC Specialist Ltd Reviews 

47,204
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(47,204)

2,391 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent all round

Excellent all round - order completed quickly and informed all the way through. So far new PC is working well. Delivery excellent.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

if you want made to measure, not off the peg

easy to see on their site what is available and its full specs, etc. easy to order to one's exact specs and know the price accordingly; quick response to queries; knowing the computer ordered is built to your order means a few days' delay but it's still quite quick; being kept updated on the order as it progresses through building, testing, shipping; the computer was entirely up to expectations based on descriptions provided; competitive pricing.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

My God PC

Solid build, RGB strip cables were slightly loose but an easy fix, everything else was perfect, its good to see a PC build company that remembers the GPU support bracket :)

4 August 2026
Unprompted review
Rated 4 out of 5 stars

Initial problems, but excellent customer service.

Made the most expensive purchase of my life, only for the PC to arrive with a massive dent in the side of the box, and a machine that was unusable for the first two weeks. Customer service was excellent, however; they guided me through the testing process and supplied a replacement RAM kit in advance. Everything has worked perfectly since.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!

The website is very detailed, you can make the most custom setup. The phone support was ready to answer any questions, no waiting on the phone too.

The computer came extremely well-packed (even if it fell off the dpd wagon it would still have no damage).

Obviously, the computer is made exactly according to spec.

The price might be the best on the market - even if you try to buy all components yourself you won't save more than 1-3%. Which is a very good deal for such a professional assembly.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent RMA service

I purchased a custom pre build from these guys back in March this year and it turned out I had a faulty 9070XT GPU. I initially thought I would be without my PC for a couple of weeks to get this fixed, but they sent out a brand new replacement just 3 working days later and exchanged it for my faulty GPU. Honestly so grateful for the rapid service and for how straightforward this was. The new GPU is working beautifully and I can’t thank you guys enough. Keep up the amazing work

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a new custom gaming…

I recently bought a new custom gaming PC from PCSpecialist, and I honestly couldn’t be happier with it. I’d been keeping an eye on the rising prices of PC components, and it didn’t look like things were going to settle down anytime soon. Because of that, I decided to sell my old PC and take the opportunity to upgrade before prices increased even further.

I’m so glad I did. The performance of the new PC has been absolutely fantastic, and it’s completely brought back my interest in gaming. It’s been such a great experience getting back into games and being able to enjoy them properly again.

From the quality of the PC to the overall experience, I’ve been really impressed with PCSpecialist. I’m extremely happy with my purchase and would definitely recommend them to anyone looking for a new custom gaming PC!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. My PC was well built, securely packaged, and delivered quickly. I'm very happy with my purchase.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I was really in need of a new PC as my old one was outdated

I was really in need of a new PC as although I had one already it was getting quite old and could not keep up.Although I could have upgraded I thought I’d pass down my old one to a relative. I was looking all over for custom PC builds but nothing I found was ideal and prices for Ram and other components cost a lot at the moment. I eventually found PC specialist and the process of a build through the website was perfect and easy and for the price my now new current PC is everything I wanted and needed and more. The communication with PC specialist is fantastic as I was updated often on the build and even got sent both a manual with the PC but also extra parts and emailed guides on certain attachments (WiFi antenna and so on). The build was done really fast and I got it in less than a weeks time and had no issue plugging it in and getting started. I can really see this pc lasting me many good years and it runs flawlessly and I’m very grateful!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Powerful work desktop required

I needed a powerful desktop for my work. I checked the usual suspects like Dell, but found their sausage factory builds didn't meet the spec I was after, even with the option to configure.
PC Specialist solved that. I was able to create exactly what I wanted. The build and delivery time were really quick too. Next time PC Specialist will be my first stop.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Well done all around

Quick delivery, well made, no problems, detailed info on my order status every step of the way, came with all the spare cables and parts i would ever need.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Best PC builders I've used

I've worked in IT for 15+ years, I used to build all my PCs myself but these days I just don't have the time. PC Specialist built my new PC just as well as I would have my self. I expected to have to tweak a few things once it was delivered but it was spot on, all I had to do was add my existing drives and GPU, and it booted first time . I didn't need to change a single thing. My new PC is top class, and I'd recommend PC Specialist to anyone. Well done, PC Specialist. Top marks!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

A very easy process

A very easy process, the items I ordered came within 24hours of purchase.

All items that were ordered arrived safely and were packed properly, and everything worked great when the PC was put together.

Can't ask for much more

25 July 2026
Unprompted review
Rated 4 out of 5 stars

Customer support

Customer support with the team at PCSpecialist has always been helpful and given in a manner that I've been able to understand.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Buy a PC Specialist laptop to reward yourself.

I have always wanted a PC Specialist laptop ever since September/October 2013 but was unable to acquire one then I am very pleased with the build quality of the laptop and the GHZ C.P.U. speed, buy this laptop for the reason you'd want a hand assembled custom built and a sturdy manufactured hardware computer at the touch with top of the line computer chip components and software to boot.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Third purchase from pc specialist

Third purchase from pc specialist. Great build quality as always. Communicate every stage of the build and delivery process so that you’re always informed. I would and do recommend them to friends and family for their go to pc building specialists. I have no negatives nor complaints as they have always been on point. Thankyou for the outstanding customer service.

28 July 2026
Unprompted review

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