PcExpansion Reviews 

2,331
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I forgot to write my street number when I ordered and they contacted me very quickly by email to ask me the complete address. Following to that I received the projector I ordered very quickly, just in... See more

Rated 1 out of 5 stars

Did not receive the laptop yet. Despite my tens messages, did not get any reply. Do not answer on calls as well. But the money received. Would complain it to the authorities.

Rated 5 out of 5 stars

Order was processed quickly ... and shipping was super-fast. Got my printer (Canon pro-300) at a great price too. Highly recommend PCExpansion.

Rated 5 out of 5 stars

I have ordered a Mikrotik router and a Salicru UPS from them. Both orders were delivered on time and in good condition. Their prices are better than Amazon. I will certainly buy from them again.

Company details

  1. Computer Store

Written by the company

Venta online de Informática y electrónica


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,331)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a Fritzbox router 7590

I ordered a Fritzbox router 7590. Quick delivery, although the transport company had to come twice to my home. Good service from PCExpansion and the transport company. And a good price for the product as well.

5 May 2022
Rated 1 out of 5 stars

Worst experience when buying online…

Worst experience when buying online ever.

I ordered a 500 euro Electrical scooter that they had on their site, brand new, and it stopped working after just 3 days.
They of course subcontract the most useless and the most violent of delivery companies and they do not hold themselves accountable for the result of said transport.
If it weren't enough the support is really depressing, i mean, beyond the level of lazy and disrespectful. If you try to send them an email you will get replies that are 1 or 2 words long, if you are lucky maybe you get a full sentence, and they will disclose no info at all, since they don't know anything for anything, date of arrival? Don't know. State of the repair of the scooter? Don't know
And you'd think that phone client attention would be slightly better, but i am afraid not, you will be met with rude people that do not want to talk to you or be there, in fact on my call i was constantly getting cut off by the assistant and couldn't get a word in, I gave up after 10 minutes of trying to get through to him and hung up.

The combination of poor service, assistance, and products will make it so I am certain that i won't be buying ever again here.

If I could pin all the images from my mail conversations I would, they are hilariously frustrating to read.

Have a great day.

RMA BG-11-196

Be sure to read everything, and by that I mean everything, because the operator on the phone was obnoxious about it, replies like that should not be tolerated.

PS: Today i finally got my scooter back and guess what IT'S STILL NOT WORKING

4 January 2022
Unprompted review
PcExpansion logo

Reply from PcExpansion

Buenas tardes.

Puede indicarnos su número de pedido?

Saludos.

Rated 1 out of 5 stars

Horrendous customer service

Horrendous customer service, stay away from this shop! My RMA refund is taking three weeks already, and they just keep lying and ignoring my messages.

Edit: refund arrived, but it took numerous emails and a phone call. Two other online shops processed my refunds automatically the next day after receiving the return.

22 December 2021
Unprompted review
PcExpansion logo

Reply from PcExpansion

Buenos días.

Ya se le ha indicado hasta en 3 ocasiones, que se le ha hecho el abono.

Puede hacer el favor de revisar la cuenta asociada a su tarjeta?

No entendemos por qué lo revisa. Se hizo el abono el día 21.

Saludos.

Rated 5 out of 5 stars

FORMAL Y LEGAL

El producto vino en los días que dijeron sin problemas y con su factura.
Por lo pronto para mi una empresa legal y formal.

3 September 2021
Rated 5 out of 5 stars

***English review***

***English review***
Ok, just to make this clear, a lot of people are quoting that these guys are scam artists. Let me make this absolutely clear. These guys are a legit company, and sell the product they advertise on site. They dispatched the item the day after i ordered, and it arrived the day after that, swift, no problems with delivery. Seriously, ignore the haters, order from these guys with confidence.

13 July 2021
Unprompted review
Rated 2 out of 5 stars

Too late with delivery

Too late with delivery. Answering to me that GLS is late, while they didn’t ship. 1 day late is not so bad but lying to customers or misinforming them is not ok.

PS earlier that day I had someone on the chat service who told me he would send a message what went wrong. Nothing happened that day.

9 July 2021
PcExpansion logo

Reply from PcExpansion

Good afternoon.

We feel that the information provided will not be adapted to reality.

The delay suffered was due to a problem with Gls in the collection of merchandise from our warehouse.

They could not take everything that was prepared, because one of the trucks suffered a breakdown.

As it occurred outside of business hours, he could not be notified until the next day.

Greetings.

Show reviews in all languages. (2,331 reviews)

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