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Palmetto Counseling & Consulting Services, LLC Reviews 

82
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the office staff and front desk team for being exceptionally welcoming, friendly, and always greeting visitors with a warm smile. Many individuals mention that their counselors are very easy to talk to, listen carefully, and create a completely safe and non-judgmental space to share. Some reviewers were not happy with their counseling sessions, stating that certain therapists felt unhelpful, inappropriate, or displayed a condescending tone during visits. These individuals felt that the sessions failed to address their core concerns effectively, leading to a disappointing overall outcome despite the general praise.

What people talk about most

Staff

Clients share positive opinions on staff and counselors, highlighting a warm and welcoming environment.... See more

Service

Reviewers express great satisfaction with the service, highlighting that appointments are scheduled right... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how comfortable therapy... See more

Customer service

Customers report positive experiences with customer service, noting that staff listen attentively and respond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I immediately felt comfortable opening up to my therapist. It was our 1st meeting and she did not make me feel weird about anything I was telling her there was no judgement. She also was on time and d... See more

Company replied

Rated 5 out of 5 stars

I had a lot of anxiety start to build prior to my session. I’m not sure why but my therapist’s demeanor quickly helped to expelled those feelings. It was easy to open up and share feelings and fears I... See more

Company replied

Rated 5 out of 5 stars

Lauren Smith was very personable and easy to talk to. This was my first visit but she made me feel so comfortable and had me opening up to her immediately! I left my initial appointment feeling excite... See more

Company replied

Rated 5 out of 5 stars

PCCS has been very helpful in setting up timely appointments and providing great support staff. The counselors are helpful, they listen, and then provide thoughtful suggestions that have helped to re... See more

Company replied


Company details

  1. Counselor
  2. Marriage Counselor
  3. Mental Health Clinic
  4. Mental Health Service
  5. Psychotherapist

Written by the company

Palmetto Counseling has been proudly serving the communities of Rock Hill, Fort Mill SC, and surrounding Charlotte area since 2008. As a growing and expanding mental health practice committed to holistic and integrated behavioral healthcare, our clinicians have decades of combined experience working with a broad spectrum of patients, including children, adolescents, adults, couples, and families.

Our Promise To Clients

Written by the company

We Are Committed to Providing Quality Care
Palmetto Counseling is an established outpatient behavioral healthcare clinic with two locations — Rock Hill, SC, and Fort Mill, SC, both less than 30 miles from downtown Charlotte, NC. Opening in 2008, we are one of the largest mental health practices committed to offering the highest quality, accessible care, catered to all individuals across our widespread community. We are proud to be an independent, locally owned, therapist-owned practice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(82)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren is professional

Lauren is professional, open, listens to what I have to say and provides great feedback. Hard to find someone like her to connect with.

4 September 2025
Palmetto Counseling & Consulting Services, LLC logo

Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

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