PAZZION Reviews 762

TrustScore 2.5 out of 5

2.7

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See what reviewers are saying

Rated 3 out of 5 stars

I have been a loyal Pazzion member for more than 10 years. Never have any complaints on customer service or delivery. All was good until recently, whichever item i have selected is always sold out, es... See more

Rated 1 out of 5 stars

Website is terribly outdated. I need to email customer service to create a VIP online account (why? Don't you have my details when I shop at your retail store?), also need special code for birthday di... See more

Company replied

Rated 1 out of 5 stars

I will definitely give a thumb down for return policy. Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back t... See more

Company replied

Rated 4 out of 5 stars

Have bought from Pazzion both online and in-store many times over the years and I'm always satisfied with the quality and designs of their shoes. This time is for my little nieces overseas and the... See more

Company replied

Company details

  1. Shoe Store

Written by the company

PAZZION has the widest range of shoes for women and kids. Check out our comfortable heels, flats, loafers, sandals and bags that will fit your daily outfits.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

762 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars
PAZZION logo

Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 4 out of 5 stars

Lovely shoes

Lovely shoes received 👍🏻 Thank you!

27 July 2021
PAZZION logo

Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

All you been doing is great

All you been doing is great. Keep it up. If possible improve VIP benefit would be even greater . Thank you.

25 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, nice packing and thank you for the small gift of coffee. Will purchase again next time!

24 July 2021
PAZZION logo

Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Have not received shoes yet, looks the transit is pretty quick

I’m waiting for 3 pairs shoes that I have ordered few days ago, believe they are good, from the picture and description on the website. Hopefully they will fit my foot well.
Update: I received the 3 pairs of shoes on 7/20/21, it was pretty fast, and the delivery and packaging are excellent! The quality is very impressive, soft and stylish, I love my very first purchase, I think I will order more pairs of shoes from pazzion.com website, I am very happy with this purchase!

17 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Overseas shipping

Totally amazed with their service and shipping. Ordered on Thursday afternoon, at my doorstep on Saturday

17 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Pazzion is awesome!

This is the first online order from Pazzion and I am pleased I did it. The shoes came well-wrapped and delivery took only 2-3 days. I was so pleased with the care given to the shoes. The shoes are always one of my top choices. Thank you for the VIP discount that was refunded to me after mentioning it here. Now,I know how to get the discount upon purchase online.

13 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 1 out of 5 stars

Bad experiment with exchange policy experience at pazzion after sales service

I will definitely give a thumb down for return policy.

Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back to the other branch on 11 july, Bishan. The Reasons were given by the staff was the base of the shoes was worn out, not black enough. It was a terrible experience whilst reasoning for hours over the phone and at the shop. Totally unhappy with the way with sales and manager managing after sales services. Pazzion staff are not even making an exceptional service when seeing a displeased customer.

It was truly an insult to a genuine customer’s integrity and honesty.

To all new customers, please check all the base of the shoes before purchasing it to avoid unnecessary and ugly situations.

12 July 2021
Unprompted review
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Reply from PAZZION

Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kindly PM us or drop us an email at contact@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.

Rated 5 out of 5 stars

Fast delivery and close update

Delivery was very fast, order received in 2 days. Close update on delivery schedule. Very well packed and protected. Happy with the order.

10 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Fast delivery.

6 July 2021
PAZZION logo

Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Not Just Comfortable shoes, the delivery to Australia Amazingly FAST!!!!

when I used to travelled to Singapore, I always stop at any Pazzion store to bring back comfortable shoes, flat, heel to Australia (price wise will be cheaper compare to Australia Brand and very comfortable).

Since pandemic, obviously no more travelling for everyone and I need couple pair new shoes, and try to order online, since I know my size at Pazzion Shoes, But what surprise me the delivery service is shocked me as how fast to reach Australia.

Order on Thursdays and received goods by Sunday (when I received text from the logistic company mention that my goods will arrive Sunday, I am thinking can't be right, and then after 2 hours my door bell rang, and its my parcel from Pazzion).

Feel like Christmas in July!! will definitely reorder again soon!!!!

5 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

I placed an order on Thursday morning…

I placed an order on Thursday morning and received the parcel on Friday, and I live in HK!
I am impressed!
Keep it up!

3 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

I am completely happy with my order and…

I am completely happy with my order and quick delivery! Nice packing!

1 July 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Another great happy purchase

Another great happy purchase, awesome 👌

26 June 2021
PAZZION logo

Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 4 out of 5 stars

The shoes are delivered very fast and…

The shoes are delivered very fast and it was well received. However when I buy online, I am unable to key in my membership number. If only members can enjoy our usual member discount when buying online will be good

24 June 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. Kindly PM us or drop us an email at contact@pazzion.com regarding your membership discount and we will follow up promptly. Thank you.

Rated 5 out of 5 stars

Was very please wz my purchased

Was very please wz my purchased. Delivery was smooth too. Tried on the shoes n size fit perfectly. Thank you.

23 June 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 4 out of 5 stars

satisfactory

Very fast delivery. I wouldn't expect to receive the bag today. As i placed the order in just two days time. Well done!

23 June 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Fast delivery

19 June 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

Rated 5 out of 5 stars

Good product and service

Packaging is well packed. Product price is very worth for the material, brand and appearance. Delivery timing is very fast. Within 3 days.

18 June 2021
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Reply from PAZZION

Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.

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