Pay Trade Flooring Reviews 85

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Quick and easy to order via website, carpet size we required was a new production so took a bit longer than usual - around 3 weeks. No problem for us as it meant we didn't need to store them for very... See more

Rated 4 out of 5 stars

Great carpet at half the price of the high street carpet shops. The only reason it wasn’t 5 stars what the delivery they used forgot to load my carpet so had to wait an additional week. Mel in the of... See more

Rated 5 out of 5 stars

Couldn’t fault the service received from paytradeflooring. Efficient, competitively priced and great customer service! Will certainly use again and recommend to friends &family.

Rated 5 out of 5 stars

Lovely to get a company that is friendly and helpful on the phone so thank you. We needed an urgent delivery, as us tradesmen always need things in a hurry, and Mel was straight onto it and sent the g... See more

Company replied

Company details

  1. Flooring Store

Written by the company

Online Retailer of flooring covering and accessories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Couldn’t fault the service received from paytradeflooring. Efficient, competitively priced and great customer service! Will certainly use again and recommend to friends &family.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Have used this company twice in recent months. On both occasions service has been excellent. Mel provided great information and kept me informed when manufacturing delays occurred. With the second carpet I wanted a specific delivery date which was met. Quality of carpet is great at a price significantly below two local quotes that I had obtained.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Second time I have used them.

Great product at almost half the price of the high street suppliers

Easy to order and delivery on time

Highly recommend based on my experience

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Really great service

I messed my order up to start with and ordered the wrong flooring but Mel was really understanding, helped me arrange sending it back and order the correct product. Really fast, helpful responses and ultimately the right product at a competitive price.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Spoke with mel who was lovely with our…

Spoke with mel who was lovely with our delivery, she was very nice helping to arrange the delivery so i was in to receive, the delivery took a while but i ordered during the Christmas closedown, my carpet was fantastic and just what i wanted at a price 40% cheaper than the stores i had seen it in

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service and value

Great service and value. Carpets were delivered well packaged in perfect condition. Same carpet at least 25% more expensive everywhere else I found it

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery. Great communication throughout the process . Order arrived on time. The flooring we ordered was superb. It looks fantastic. Would definitely recommend this company and will certainly be using them again. Thanks for a very easy transaction.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Spoke to Mel on first contact with the company and from that point I know I had made the right choice , ordered and delivered as planned great service all round

19 November 2024
Unprompted review
Rated 5 out of 5 stars

5 STARS!! Thank you Pay Trade Flooring

We decided to order the 100% wool Manx Tomkinson carpet in colour Husk after receiving a sample in the post. The team went above and beyond to draw a detailed floor plan with my very rough measurements I provided and told us exactly the quantity we needed. This is the first time I have ordered carpet from an online retailer and I will definitely be using them for all future purchases! The carpet was competitively priced, a beautiful colour and amazing quality. We had a deadline that we needed our carpet delivered and Mel worked hard to ensure the order was sent out for delivery before the bank holiday and in time for the fitters! Thank you so much for our beautiful carpet throughout our house!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Fab friendly service

Fab friendly service. Great quality carpet for the best price anywhere. Mel was flexible to arrange our delivery, and the whole experience we positive — thanks!

27 September 2024
Unprompted review
Rated 4 out of 5 stars

Great carpet at half the price of the…

Great carpet at half the price of the high street carpet shops. The only reason it wasn’t 5 stars what the delivery they used forgot to load my carpet so had to wait an additional week. Mel in the office couldn’t have been more apologetic and kept me up to date on time of the rescheduled delivery.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Great personal service and value from this online company

Wary of buying carpet on line but the prices were so good and delivery cheaper than other sellers so took a chance. Mel was so very helpful and kept me in the loop at all stages particularly when my original choice was unavailable. It was really easy to shop and always speak to the same person who knew what was needed rather than just an impersonal call centre so thank you Mel. I like their delivery system too, the website gives which day they they deliver to your postcode (v helpful when arranging a fitter) and the driver was great too with timings. Will definitely get our next carpet from Pay Trade Flooring

15 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look