Another service user with issue terminating account... Just like the stories below.. apparently we have to check with 3 diff depts (elavon, Paytek and some V9 Company. There is no central way to canc... See more
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scammers, they took me to court after 5 years, i have send them all the prove that they are indeed scammers, after realising having all the evidence, they didn't pay the court fees and lost
Company replied
Bunch of thieves. Unwilling signed me to 4 a year agreement . Anyway worst service you can get, unauthorised transaction payments , un helpful. Id rather pay double in fees than go with Paytek. He... See more
Company replied
I realised after one and half years I was still being charged for a contract I cancelled. Dianah looked into this and was very helpful and professional and got full refund of overpayments. She was exc... See more
Company replied
Company details
Written by the company
Administration of Payment Processing Contracts for the Independent Sales Sector. We provide fully integrated administrative support for the entire contract life-cycle.
Contact info
10 Whites Row, E1 7NF, London, United Kingdom
- 02031763200
- office@paytek.uk.com
- paytek.uk.com
2.2
Poor
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
scammers
scammers, they took me to court after 5 years, i have send them all the prove that they are indeed scammers, after realising having all the evidence, they didn't pay the court fees and lost
28 July 2026
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Ardalan,
Trust this message finds you well.
We are sorry to read your comments. Just to be sure your comments are correct, Paytek have not instructed legal proceedings against you. We note that you posted similar comments on one of our partner's Trustpilot page.
However, we would like to investigate your claim in detail. To help us investigate this further, can you please call our Collections Manager on 0203 176 3200 quoting ARDALAN/TP?
Please note our office is open between 9am to 5.30pm Monday to Friday.
Kind regards,
SA.
Another service user with issue…
Another service user with issue terminating account...
Just like the stories below.. apparently we have to check with 3 diff depts (elavon, Paytek and some V9 Company. There is no central way to cancel a contract. Now spoken to 3 depts and each passing me back on to the other, wanting email confirmation yet have to take the initiative and phone around before V9 informs me I also need termination in writing. Hate it when companies do this.
14 July 2026
Unprompted review
Reply from Paytek Administration Services Ltd
Hi Felix,
Sorry to learn you are having difficulties trying to get through to someone at Paytek.
Please note that Paytek provide administrative and billing management on behalf of your Terminal Service provider, V9, and we would be able to discuss any payment and cancellation enquiry on your Terminal Service Agreement.
Can you please call our Collections Department (Choose Option 1) on 0203 176 3200 between 9am - 5.3pm Monday to Friday quoting your agreement number, and someone will be available to deal with your enquiry.
However, if your query relates to your MID, unfortunately Paytek will not be able to assist you. You will need to contact Elavon or V9 to discuss.
Kind regards
SA.
Very poor service and waste of money
Very poor service and waste of money.
Paid the rest of my contract to end this waste of time company. Terminal broke and they didn’t even send a new one. Stick to sum up or dojo.
1 May 2026
Unprompted review
Reply from Paytek Administration Services Ltd
Hi Zakaria,
Very sorry to learn you are having difficulties replacing your terminal.
Please note, we provide billing and administrative management on behalf of your service provider, and do not supply Terminal Devices and Assessories.
However, if you have not spoken to your Terminal Service provider, please contact our Customer Service Department on 0203 176 3200 (Option 2) and we will be happy to assist you further with this.
Our office is open from 9am - 5.30pm Monday to Friday.
Kind regards,
SA
A big fat NOPE...
I would rather hack off my leg with a blunt saw than deal the pure incompetence and negligence of this company again. That said, when I finally got some sense out of a lovely person called Ioana, she finally solved the problem, which took approximately 3 months to get to the bottom of. There, I think that nicely covers my experience with this company.
30 January 2026
Unprompted review
Reply from Paytek Administration Services Ltd
Hi Lindsey.
Apologies it took a while to resolve your complaint.
In order to investigate this and improve on our service delivery, can you please contact our Collections Manager on 0203 176 3200 quoting reference TPPTK/Lindsey? Our office is open between 9am - 5.30pm Monday to Friday.
Glad to know the issue was finally resolved.
Kind regards.
SA
Bunch of liars ( Mehboob is a disgrace to work with)
Bunch of thieves. Unwilling signed me to 4 a year agreement . Anyway worst service you can get, unauthorised transaction payments , un helpful. Id rather pay double in fees than go with Paytek. He repeatedly said I can move on with a different company but kept changing his words. Avoid at all costs especially if the agent rep is Mehboob.
There is genuine companies out there.
Mehboob needs really investigating for misleading, gangster attitude.
16 January 2026
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Fitim,
Sorry to read your reviews and complaints against Mehboob.
Please note that there is no one bearing that name at Paytek. But reading your review, you may be referring to your service provider sales representative.
Please call our Collections Department on 0203 176 3200 quoting your Service Agreement Reference number, and we will be more than happy to investigate this matter with your Service Provider.
Kind regards,
SA
I realised after one and half years I…
I realised after one and half years I was still being charged for a contract I cancelled. Dianah looked into this and was very helpful and professional and got full refund of overpayments. She was excellent and very punctual and kept me upto date with the progress . Thank You so much Dianah
26 November 2025
Unprompted review
Reply from Paytek Administration Services Ltd
Hello Gurnam,
Thank you for your kind remarks.
Your message has now been passed on to Dianah and her team for a job well done!
Kind regards.
SA
Avoid like the plague!
So after speaking to them on 6th November, they assured me the account was closed, I got another bill from them from them saying I've got to pay before they close the account. What a joke! This has gone on since July! Honestly avoid this company like the plague! Has to be the worst company I've ever delt with.
5 November 2025
Unprompted review
Reply from Paytek Administration Services Ltd
Hi Chris,
Sincere apologies the cancellation process took a while to be completed.
I can see from file notes, we requested you send us a written cancellation request but this information was not made available to Paytek until November, hence the delay.
I can now confirm your service agreement has now been terminated.
Once again, our sincere apologies for any inconvenience caused.
Kind regards,
SA
Scammers
Scammers. Keeping taking money once your product is paid off until you give 30 days notice. Avoid
3 October 2025
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Sir,
We are very sorry to read your comments.
Please note, Paytek Administration Services Ltd provide administrative and billing management on behalf of several Terminal and EPOS Service Providers.
Paytek is a registered company in the UK. Details available via Companies House website.
If you are having problems settling your service agreement and would like to discuss or require further assistance, please feel free to contact our office on 0203 176 3200 with your agreement reference number.
Kind regards,
SA.
Do Not Know When It's Over
Everything was fine when we were still in contract with our payments provider as Paytek were their admin company, when we finish the contract term I informed the payments provider that we would not renew.
Paytek have continued to send invoices saying that we are in arrears. We did not have a contract with Paytek this was with South Coast payments who should have informed Paytek the contract was ended. I have told Paytek twice now that the contract had ended in July 2025 and still they send invoices and they have not replied to my emails, they are not listening or responding to information given to them.
3 September 2025
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Hanson Fabrics,
Sincere apologies if your cancellation request was not immediately dealt with. That may be because of administrative lapses or we are waiting for your service provider to confirm we can proceed with your request.
Your comments have been duly noted and Escalated to relevant personnel and department .
Kind regards,
SA
Excellent Staff
Excellent Staff
Sarah Yates was brilliant. I was totally confident in her ability and knowledge of the process that needed completing. I just wish there were more people like her
18 June 2025
Reply from Paytek Administration Services Ltd
Hello Pat,
Thank you for your kind remarks which has now been passed on to Sarah and her team.
Pleased Sarah was able to assist with your enquiries.
Kind regards,
SA.
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Read the small print -
5.4 - We not liable to you in any way for any loss of income, business or profits, or for any loss or damage occasioned by the use of the services. (Paytek circa 2024)
The third party cancelled the service, left me with no means to take payment and Patek tell me I still owe them even though I moved companies and they cancelled the service..........
18 June 2025
Unprompted review
Reply from Paytek Administration Services Ltd
Hi George,
We are very sorry you feel the Terms of Agreement you signed is not favourable to your present business needs.
Paytek provides administrative and billing management on behalf of your service provider, who may also assign and transfer their rights under the agreement to Paytek as stated in clause 7.3 of the Terms of Agreement.
Please note, if you have switched to a new provider, you will be required to settle the balance outstanding on your agreement. However, If you have been quoted a cancellation fee but would like a review, please contact our office on 0203 176 3200 quoting your agreement number and we would be happy to assist you further.
Kind regards,
SA.
Speedy response to my request.
28 May 2025
Reply from Paytek Administration Services Ltd
Hello Eileen,
Many thanks for your comment. We are pleased to help and even more delighted to know you're a satisfied customer.
Kind regards,
SA.
Customer service was very helpful and I…
Customer service was very helpful and I received the necessary help required.
23 May 2025
Reply from Paytek Administration Services Ltd
Hi Susan,
Many thanks for your kind remarks. Glad our customer service team were able to help.
Much Obliged.
Kind regards.
SA.
I loved that the advisor I spoke with…
I loved that the advisor I spoke with listened to my issue and appeared to appreciate and understand the significance of my complaint well enough to escalate it to a level that brought about the final resolution, which was reasonable, fair and relatively quick.
I disliked the fact that I had to argue my case at all and that Payteks’ initial response was to bypass the fact they were charging for services they did not provide and my association with them was via a 3rd party, not a direct agreement with them.
I disliked that a large company; relative to me as an individual business, was prepared to allow me to bare the burden of financial loss, due to their systems not set being set up to look out for me as a client.
The result has made me extremely wary of any future involvement with Paytek. The resolution arrived at, accepting human error is a factor that should not be taken advantage of, in the guise of compliance to contractual clauses, that do not honour fairness and integrity.
Businesses want to be able to partner with essential services without feeling they risk being taken advantage of when services legitimately come to an end.
11 May 2025
Reply from Paytek Administration Services Ltd
Hi Ken,
Thank you for your review.
We are happy that we were able to assist you resolve your complaint.
Unfortunately, complaint of this nature takes due course, and that includes speaking to all parties involved.
As you already stated, Paytek being 3rd party that managed the billing system and administrative agent appointed by the service provider, we have an obligation to review and also hear from your service provider before reaching a conclusion.
We are sorry if this has caused unwarranted inconvenience to you.
Nevertheless, we appreciate your comments and we take that on board when dealing with future complaints.
Thank you and all the best.
SA.
Had a great experience with Catherine…
Had a great experience with Catherine Hoey. Had an issue (which actually wasn't even Payteks problem). She dealt with the situation incredibly well. Went above and beyond to be honest. Highly recommend.
9 April 2025
Unprompted review
Reply from Paytek Administration Services Ltd
Hello Nia,
Many thanks for your kind words. Glad we were able to help with your enquiry.
Your comments have been brought to Catherine's attention, and she also sends her best wishes.
Kind regards,
SA.
Reply from Paytek Administration Services Ltd
Dear Haringtons,
Thank you for your review.
Your message has been passed on to our customer service team.
Kind regards,
SA.
I was misold this product by a man…
I was misold this product by a man called Iftikar as I was NOT told that there was no cooling off period. I could not cancel my old contract and the payoff for old contract was too much to continue with new contract I got in contact with the person that sold me the contract (Iftikar) and he said he would sort it, but I was then told there was nothing that could be done to cancel it. The company was no help so I had to pay for equipment for 2yrs that was NEVER used.
I would highly recommend that you do not use this company, they completely ripped me off and showed no mercy in trying to help solve the issue.
12 March 2025
Reply from Paytek Administration Services Ltd
Hi Fiona,
We are very sorry to read your comments.
Please be informed, Iftikar is NOT a member of Paytek staff or known to us. Paytek provide administrative and billing management on behalf of your service provider.
Nevertheless, we will review your complaint and send you a written response, if we have not already done so.
In the meantime, please feel free to contact our office on 0203 176 3200 if you wish to discuss this further.
Kind regards,
SA.
Very prompt response
11 March 2025
Reply from Paytek Administration Services Ltd
Hello Jack,
Many thanks for your review. This has now been passed on to the team!
Kind reagrds.
SA.
Although we are moving away from them…
Although we are moving away from them as a terminal provider due to rising costs the companies support systems are incredibly well operated. Thanks to Tania Woodward who has given speedy efficient help in terminating our account.
10 March 2025
Reply from Paytek Administration Services Ltd
Dear Angela.
Thank you for your kind review. Happy we are able to assist with your enquiries.
Your message has also been passed on to Tania.
All the best for the future!
Kind regards,
SA.
The rep who visited me misled me with…
The rep who visited me misled me with claims of a much cheaper service than I actually got. I feel ripped off and will be leaving as soon as my contract ends.
7 March 2025
Reply from Paytek Administration Services Ltd
We are very sorry to read your comments.
Please note that Paytek provides administrative and billing management on behalf of your Terminal Service provider. Therefore, Sales Representatives are not employees of Paytek Administration.
If you have any questions regarding your Terminal Agreement's terms and conditions, please call our office on 0203 176 3200 to discuss.
Kind regards,
SA
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