This level of incompetence is unacceptable. As a founder myself, I’m shocked by the sheer disregard for customer satisfaction. It’s businesses like yours that give Africa’s innovation scene a bad name... See more
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Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.
126 Joel Ogunnaike Street, Ikeja GRA, Ikeja, Lagos, Nigeria, Lagos, Nigeria
Replied to 59% of negative reviews
Typically replies within 1 month
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I made a payment through paystack on 10/01/2023 from site discountappliances.co.za and I still haven’t received my package. I have emailed the merchant multiple times and still no response. I would like to obtain a refund.

Reply from Paystack
Paystack is a shining example of excellence!
My first time using them, I was surprised by how smooth the sign up process was. When I submitted my docs for activation, there was an error in it and someone gave me a call and kindly directed me on what to do better and kept following till done. Really exceptional service and product
I made a payment through paystack on 12/18/2022 for hairbaronline and I still haven’t received my package. I have emailed the merchant multiple times and still no response. I would like to obtain a refund..please provide me an email in order to provide additional information.

Reply from Paystack
The worst experience ever, the only thing they will do perfectly is to collecting money to nobody knows where. The only thing that will help me at this point is to get my money back because clearly they don't want to deliver my order, l dnt get response wen l call, email or watsapp bt automated machine, mxm # I JUSTNEEDMY MONEY BACK

Reply from Paystack
Been 3 days and still no response? Nothing via email as well? We have a board of clients waiting for services to be rendered yet you still refusing to settle the payout on the platform?
Disgusting.

Reply from Paystack
So, this is the second negative review that I am giving Paystack as they have still not resolved the issue that I have been experiencing since September 2022. I have been waiting for my refund since September and they keep on giving me assurances that they are dealing with it but I still have not received my money. They were supposed to take a maximum of 12 working days to process the refund but, it's now nearly 3b months on and still nothing. PLEASE DO NOT USE THEM AS THEY ARE DISHONEST AND MAKE PROMISES THEY CAN'T KEEP. Totally useless and the still the worst experience I have ever had.

Reply from Paystack
first time i used paystack, it was great. received my payment the next day. currently, i'm really annoyed with their service, honestly wished i'd used another provider. a payment of 150k in naira was made to me, till now i haven't received my funds. my bank details is still in review for whatever reason and i needed the money asap, was why i made use of paystack. honestly regretting my decision. contacted customer support, no response. my funds still pending, nothing has been done.

Reply from Paystack
I have never transacted with a paystack account before. This morning I received a debit alert of N16,000. The only description there was paystack checkout. I have never ever used paystack to transact before

Reply from Paystack
I am yet to receive my payout for more 7 days now from paystack. All attempt trying to contact support via email prove to be abortive

Reply from Paystack
I experienced seamless payment when I made payment to a business that uses Paystack.I felt secure putting in my card details and it was fast.
The response was timely, and the person that attended to me was quite patient with me and polite.
The developer team is always looking for ways to make integration seamless.
Their customer service is top notch! Quick and helpful responses
With Paystack, I always like to pay with my Card, the confirmation process is seamless.
It's also very easy to trust businesses that use Paystack as I'm certain that my payments are made to legitimate businesses and I would get value for my money. Again, their support team is quite responsive and helpful in the event of any troubles experienced
I'm happy that I'm able to receive payments from customers all around the world effortlessly. Especially being able to receive dollars directly in my USD account. Thank you Paystack
Their storefront feature made my life so much easier. Prompt payouts as well. I highly recommend!
This is one of the best platforms to receive USD payments from your customers. You can easily receive USD into your Dom account if your customer has an international card.
I also had a payment issue and I reached out to them and they asked me for some details, which I did. They traced the payment and told me a refund has been made to me. I checked my account and found my money.
I used this payment platform to pay for my internet subscription and it's the most reliable among all the payment platforms the internet provider uses.
They even send you a receipt when your payment is successful.
Reliable and Trusted.
I haven't had any reason to complain about Paystack. I really appreciate how dependable, efficient, trustworthy, and quick their service is.
I never hesitate to enter my credit card information because I know it's completely secure, especially for flight bookings.
Customer service is top-notch in the resolution of complaints and looking for seamless payment (Use Paystack).
I like that Paystack is making payment processing a lot easier than it used to be. Kudos.
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