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PayPoint Reviews 3,275

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TrustScore 4.5 out of 5

4.6

Payment Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and the excellent training provided, making the setup and understanding of new services straightforward. People frequently highlight the positive impact of new services, such as Bank Local and Royal Mail tracking, on their businesses, noting the ease of implementation and the benefits for their own customers. However, some people were dissatisfied with the customer service, citing difficulties in reaching support and slow resolution times for terminal issues. A few other people also felt that the payment process could be problematic, with instances of declined payments or issues with new cash machines.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, particularly highlighting their helpfulness and... See more

Service

Users describe positive interactions with service, highlighting helpful installations and training on new... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express frustration with issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Retail

Reviewers highlight ambiguous aspects of retail. Some customers praise the support received, with examples... See more

Based on these reviews

Rated 5 out of 5 stars

Dapo came to visit me a few months ago and since has helped me hugely with PayPoint we have added so many new services and upgraded my terminal to the latest PayPoint mini handheld device. Lynne a... See more

Rated 5 out of 5 stars

It’s taken years for me to be convinced to take card payments as we have an ATM with Paypoint and love that we never need to bank. With our till system it’s now possible for me to have integrated payp... See more

Rated 5 out of 5 stars

Dapo came to visit today to inform us about all the new services that are coming to paypoint like the Royal mail shop which will help us bring more customers with many postoffices and banks closing do... See more

Rated 5 out of 5 stars

Just had our area manager in introducing us to Paypoint mini. Staff were concerned about the change however training was top spec and staff are getting used to it. We are looking forward to the next s... See more

Company details

  1. Payment Service
  2. e-Commerce Service

Written by the company

At the PayPoint Group, we’re all about convenience. Whether online or in store, we make life easier for everyone through cutting-edge digital payments solutions, innovative retail technology and essential in-store services helping millions of consumers every week.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Annushan

Annushan, good communication about new Royal Mail services at Collect Plus.
From
Elaine
Townhead pet&pony

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Srikanth our Paypoint Manager visited…

Srikanth our Paypoint Manager visited our store and explained Bank local services which is great, and good commission as well as and explained Cash withdrawal option
Overall great customer service
Thank you Srikanth

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Paypoint set up by Dapo

Excellent Paypoint set up by Dapo. We have just started using the new Paypoint mini terminal and Dapo explained everything. The new terminal is very quick and easy to use. We can also take bank deposits and parcel services. Recommend

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Dapo came to visit today to inform us…

Dapo came to visit today to inform us about all the new services that are coming to paypoint like the Royal mail shop which will help us bring more customers with many postoffices and banks closing down our customers will like this. he also showed us how to take cash deposits from lloyds banks

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Annushan

Annushan, very polite and very helpful with all the issues resolved

From
Muhammed razzaq

24 September 2025
Unprompted review

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