PayPerFax Reviews 83

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quick and Inexpensive. Fax sent in minutes and I quickly received a confirmation email. Perfect for folks who need to fax occasionally without the hassle of having to sign up for an expensive subscri... See more

Company replied

Rated 2 out of 5 stars

The other party did not receive the fax, even though I got a confirmation from Pay-per-fax

Company replied

Rated 5 out of 5 stars

Great for one-time or infrequent fax-ers. No downloads, no monthly subscriptions - just key in your destination number, upload the document (pdf in my case) and send. you get confirmation when deliver... See more

Company replied

Rated 5 out of 5 stars

No subscription equals no problem! I’m really happy that I found a fax online service that actually works without a subscription!!! Thank you thank you thank you. Customer service is actually a real t... See more

Company replied

Company details

  1. Fax Service

Written by the company

PayPerFax is an online fax service that eliminates the need for account registration, subscriptions, or long-term commitments. The service allows you to send faxes online to both domestic and international destinations, charging you only for the faxes you actually send. Key Features - Pay-as-you-go Model: Only pay for the faxes you send, offering a cost-effective solution for occasional fax users. - Global Reach: Send faxes to 130 countries from the convenience of your laptop. - Secure Transmission: All data sent from your browser to PayPerFax's servers is secured via SSL. - No Branding: Your faxes are sent without any attached branding or advertising.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

83 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Super easy to send

Super easy to send, got a preview, price pretty good, then got confirmation of send. No need to sign up and really easy to use

26 September 2025
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Reply from PayPerFax

Thanks for the lovely words!

Rated 5 out of 5 stars

I like paypal services

I find PayPal services to be very user friendly and convenient and very helpful towards my financial translations.

20 September 2025
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Reply from PayPerFax

PayPal makes payments super-easy which is why we support it on our faxing service.

Rated 4 out of 5 stars

Great Response to Customers Concerns

Updated: I highly appreciate this company's responsiveness. After this review they provided me with an updated confirmation reflecting the 'correct' transmission time. Based on their communication, it appears they have updated their software entirely to allow future persons to have the time reflected 'correctly'. That's pretty awesome. Thank you for the super fast response time! I'll have to take your word for it that it'll be a readable document on their end.

The quality in the first preview before I sent looked iffy. I figured maybe it was just because it was a preview that it was lower quality than the actual fax would be. The attachment I received after completion showed an even worse version for its' preview. I'm concerned if it's a bad fax machine it got delivered to, it might not print out readable at all in the end. I don't know if it's because there were screen shots of documents for a couple pages or what because even the completely word document page wasn't the greatest quality. Also, it delivered at 11 something at night, but it gave me a confirmation in the next day of 3 something in the morning. The fax was going to the same time zone I'm in; I really would have liked it to have been confirmed in my time zone as well. I'm now concerned I will have issues with the receiver telling me I didn't get it in by the midnight deadline when I really did. My email for the confirmation arrived at 11 something at night, I know their fax machine log should also state the correct time; I'm hoping that's enough. It did send, and it was relatively inexpensive and a quick process overall. I had hoped it would go better.

I just tried to post this review from the date it auto populated and it popped up the warning "Your review must be about a past experience. Please change the date to reflect this." I had to change the date back to my time zone's date. So my fax is still in the future? Trippy.

10 September 2025
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Reply from PayPerFax

Thank you for the detailed feedback and for updating your review!

Regarding the quality concerns you mentioned - fax technology inherently transmits at lower quality than source documents viewed on a monitor or printed out, given that it's limited to no more than 200 dpi and black-and-white only. This applies whether sent through online services or traditional fax machines. We've created an explainer at https://payperfax.com/technical/fax-confirmation-low-resolution/ to discuss this further.

Your comment on timezone display was useful: it's an improvement that will enhance the experience for future users, and we've added it to our upcoming feature development list.

Thank you for giving us the opportunity to address your concerns directly!

Rated 1 out of 5 stars
PayPerFax logo

Reply from PayPerFax

Your review mentions receiving only one of two pages, but our records show you never sent a two-page fax. Instead, there were two separate transmissions, each containing one page, and these were successfully delivered.

We've reached out to you directly to help clarify what happened, but haven't received a response.

For any customer with transmission concerns, please reach out to us directly at payperfax.com/contact-us/ so we can help in real-time.

Rated 5 out of 5 stars

Great for one-time faxing

Great for one-time or infrequent fax-ers. No downloads, no monthly subscriptions - just key in your destination number, upload the document (pdf in my case) and send. you get confirmation when delivered with copy of faxed document. Fastest and easiest service I could find.

19 August 2025
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Reply from PayPerFax

Thank you for the review! That's exactly what PayPerFax was built for - simple, pay-per-use faxing without the hassle of subscriptions or downloads.

Rated 5 out of 5 stars

No subscription equals no problem

No subscription equals no problem! I’m really happy that I found a fax online service that actually works without a subscription!!! Thank you thank you thank you. Customer service is actually a real thing with the service provider.

11 August 2025
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Reply from PayPerFax

Thank you for the enthusiastic review! No subscriptions, no complications - just fax when you need to. We're glad our customer service met your expectations too.

Rated 5 out of 5 stars

Easy, Great Price!

Quick and Inexpensive. Fax sent in minutes and I quickly received a confirmation email. Perfect for folks who need to fax occasionally without the hassle of having to sign up for an expensive subscription or go through the trouble of starting and canceling a free trial. Bookmarked!

4 August 2025
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Reply from PayPerFax

Thank you for the review! Quick, inexpensive, and no subscription hassles - that's our promise. We're happy to live in your bookmarks for whenever you need to fax again.

Rated 3 out of 5 stars

No preview

I faxed twice. I was not shown a preview on either occasion. I had to agree to pay for something I couldn't preview. I exited and restarted multiple times with no change.

22 July 2025
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Reply from PayPerFax

Thank you for your feedback. Our records show both your faxes were successfully transmitted and delivered.

Our system generally includes a preview step before payment. If you experienced a technical issue with this feature, we would have been happy to help resolve it promptly through direct contact.

To clarify for other users: PayPerFax only charges after successful transmission. Even if preview functionality failed, you would only be billed when faxes actually go through. We're always available to assist with any technical issues at payperfax.com/contact-us/

PayPerFax Team

Rated 5 out of 5 stars

Simple, convenient "pay & fax".

The most convenient way to fax from home. No trial, no joining, no BS. A true "pay and fax" service.

21 July 2025
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Reply from PayPerFax

Thank you for using PayPerFax and for this wonderful review!

You've captured exactly what we set out to create - a straightforward "pay and fax" service without the hassle of registrations, subscriptions, or trials. We believe faxing should be simple: upload your document, pay for what you send, and get it delivered.

We appreciate you taking the time to share your experience and are glad we could provide the convenient fax solution you needed.

Rated 5 out of 5 stars

Easy and cheap

So fast easy and cheap

14 July 2025
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Reply from PayPerFax

Thank you for using PayPerFax and for your positive review!

Fast, easy, and affordable - that's exactly what we aim for. We're pleased we could deliver the simple fax solution you needed without any complications.

We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Send button wouldn't reset after pdf

I uploaded a pdf which was rejected, but it wouldn't reset the send button when I uploaded a jpg. I had to refresh the page and refresh the cover letter content and phone number.

10 July 2025
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Reply from PayPerFax

Thank you for using PayPerFax and for taking the time to leave a review.

I'm sorry you experienced this technical issue with the send button not resetting after uploading a new file. This sounds like a specific glitch that we would want to investigate and resolve.

For technical issues like this, we'd appreciate if customers contact us directly through our support channels at https://payperfax.com/contact-us/ rather than using Trustpilot reviews.

This allows us to gather specific details about your browser, file to be faxed, and destination, so we can troubleshoot the issue properly, and provide you with immediate assistance rather than leaving you to work around the problem.

We're committed to providing a smooth user experience, and direct contact helps us identify and fix these types of issues quickly.

Rated 5 out of 5 stars

Top Service for send a FAX for only 2$…

Top Service for send a FAX for only 2$ , you get a mail when delivered

8 July 2025
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Reply from PayPerFax

Thank you for using PayPerFax and for your excellent review!

We're glad you found our $2.00 pricing for the first 3 pages to be good value, and that you appreciated receiving the email confirmation when your fax was delivered. That delivery notification is one of the features we're happy to offer.

Thank you for recommending our service!

Rated 5 out of 5 stars

very easy to use ..

very easy to use ... after driving around for over an hour looking for a store, no luck! then i researched online apps and this is the best NON SUBSCRIPTION option out here!!

12 June 2025
Rated 4 out of 5 stars

The app is awesome

The app is awesome. Just need a few additional tweaks. Relating to the import of files and the relative image size to the cover sheet. Also, the ability to be able to remove/replace downloading files without having to restart however, great experience I’m recommending it to everyone I know.
Kudos.

19 May 2025
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Reply from PayPerFax

We can confirm that file removal/ replacement/ re-ordering is now available on the service. Thanks for the suggestions!

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