Paypal Reviews 

39,843
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,825 reviews, most reviewers were let down by their experience overall. Many customers reported issues with payments and refunds, often finding that the company's resolution process was unsatisfactory. People also experienced significant problems with customer service, describing it as unhelpful, difficult to reach, and unresponsive to disputes or complaints. Reviewers frequently mentioned that their accounts were restricted or funds frozen without clear explanations, leading to financial difficulties and frustration. The product and service itself were often criticized for failing to provide promised buyer protection, especially in cases of disputed transactions or undelivered items.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many expressing disappointment regarding unauthorized... See more

Customer service

Customers had negative experiences with customer service, often describing it as abysmal and useless.... See more

Service

Reviewers express strong dissatisfaction with the service, with many describing it as terrible, useless, and... See more

Refund

Clients share negative opinions on refund experiences, with many reporting that they did not receive... See more

Product

Customers consistently note negative experiences with product quality and accuracy, with many reporting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I authorised a payment of £1.99, the company then set up regular payments of £31.99 on my PayPal account without my authorisation. I reported the transaction and basically PayPal have said because I... See more

Rated 1 out of 5 stars

what a big scum Paypal is. You purchase something through Paypal credit and have promotional offer but if there is any partial refund, they incorrectly deduct the partial refund and still take Direct... See more

Rated 1 out of 5 stars

It appears that inspite of allowing unauthorized access to my PayPal account by Finelo, Inc., and their stealing $154.94 from it, PayPal refuses to protect my account and reimburse the money. Got on... See more

Rated 1 out of 5 stars

They will deliberately default to a debit card or bank account even when you selected to pay with a credit card. This is literally unauthorized access. You have not given paypal access to use that... See more


Company details

  1. Payment Service
  2. Financial Consultant

Information provided by various external sources

PayPal giver dig mulighed for at sende penge til alle med e-mail. PayPal er gratis for forbrugere og virker problemfrit med dit eksisterende kreditkort eller checkkonto. Du kan betale gæld, låne kontanter, dele regninger eller udgifter med venner uden at skulle finde en pengeautomat eller dit checkhæfte.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

40K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(39,843)

5,876 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

As a very long time user permanently limited

As a very long time user, PayPal permanently limited my account while attempting to purchase sharpening stones from a gentleman in Indonesia. They refuse to explain exactly what I did wrong according to them and they have my funds tied up for 120 days 4 months before I am to receive my funds, no interests and I have read where PayPal actually has stolen this money from other people. I don't see how this is legal or ethical. I have been a PayPal customer over 30 years never had such a problem. I don't know what their major malfunction is but taking someone's money and refusing to explain their actions and even giving you a chance to rebuttal whatever it is they think you violated seems extremely unprofessional and should be illegal. I am just documenting this and hope I can save others from this pitiful unethical corrupt company they have evolved too. I can see a possible class action lawsuit coming their way and while I am not one to generally sue, I will make an exception if such class action lawsuit manifests.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

My account is fraudulent.

For two years I have on several occasions tried to make PayPal understand that the account under my name is fraudulent but nobody listens. All I get is a message or email advising to login and alter the account. How am I supposed to login to an account I never setup, obviously I don’t have the password and if I choose the option it lists a phone number that PayPal are going to ring me on, unfortunately that phone number is not mine therefore I cannot answer and I’ve been in this hell loop for two years. I have today reported PayPal to the police as my only option to get some action.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

They are never help with anything

They are never help with anything. If someone takes your money it’s gone. I provided them with more than enough proof and evidence on my case and I lost all of my money because they didn’t have enough proof. They blocked my payment and made me have to pay overdue fees

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Shithouse

So like I would say I’m an online shopping pro and my PayPal is something I used to trust. Have a problem with a transaction? Retailer no help? It’s okay, at least I have PayPal. They will fight for my consumer rights and get my money back. But today I realised, PayPal has gone to the dark side. They are no longer for buyers. They’re out to protect sellers selling faulty goods. Bogus quality junk that I returned fully expecting a refund but no. PayPal says no. Yea, I think I’ve had enough. Even the greatest civilisations in the world eventually fade into the abyss aka Rome, PayPal is going downhill fast.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Most Retailers Don't Accept PayPal Virtual Credit Card

Of the 3 things I wanted to buy using the credit card, only one retailer accepted the paypayl virtual credit card meaning I had to pay cash for the other 2 items. Completely defeats the point of having a credit card and I'm extremely annoyed at PP. I won't ever be using any of their products again

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Worst payment processor ever conceived.

They limited my account on a money transfer and asked for personal information from me and info from my clients and when I provided both They limited my account permanently, held my money as collateral, and won't even let me close my account as their system says I have disputes open when I don't.

Alternatives for this shit heap of a company can't come fast enough, stay far away.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Long story short, the people who work there use google to take from accounts . I've had an open fraud cause for a month. whenever i call about it they keep giving me the same answer, and even worse talking to me like I did something wrong, they sound like the people who call to scam you out your money . GOOGLEADS purchases get made on paypal accounts and a lot of the employees are in on it

27 June 2026
Unprompted review
Rated 1 out of 5 stars

What kinda business

Guys all I wanted to do is buy a bike.
Cadence performance is the store and for some reason the only payment that helps customers is the infamous PAYPAL
NOW KNOWING WHAT WE KNOW ABOUT THIS COMPANY.IT REMINDED WHY I LEFT IN FIRST PLACE.SIGNED UP ABOUT 3 TIMES.SENT IN CIRCLES.RESULTING IN PAYPAL REFUSING THE PAY IN THREE DEAL .THE Form once signed up then has a Cross running thru it saying not available but oh have a interest credit to get u in debt instead
I would report this to the authorities but UK and America understand their all in it together.id rather pay full.which is probably what cadence performance wants.im so disappointed and disgusted that u mix with such likes Says alot about the price points and no empathy for the state of things i.e price.i tried and like all your points that you and PayPal and all scummy businesses are not here for the customer anymore.i hope all this karma is making the way to those who smile at people in literal pain.so bad guys

27 June 2026
Unprompted review
Rated 1 out of 5 stars

PayPal is like Iran, don’t live up to their agreements

I ordered a new washer and dryer from BestBuy and paid thru PayPals 6 months free interest program. That’s what I was lead to believe, until they removed the funds from my bank account. I am 81 years old and I’m. 100%P&T veteran, on a fixed income. When PaPay pulled all of my available funds, they put me and my family in a world of financial hurt. I’ve attempted to go thru PayPal’s dispute but can only talk to a computer. Be very careful of using PayPal. I’m going to Apple Pay or Google Pay after this gets resolved.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Paypal helping Chinese scammers by believing bogus delivery stories

If I could give negative 1 I would. I filed a dispute against one of those sleazy Facebook ads for a cat toy that never came. Disputed the charge & the Chinese company provided some bogus shipping info that said I "refused" delivery, so they wouldn't refu d the money. In fact, there never was a delivery, and if there had been it should have gone I to my mailbox & was not anything that needed personal acceptance by me. These people are scammers & Paypal is supporting them by believing them over me - a long term paypal customer who has never filed a bogus dispute. Imagine believing that a small flying bird cat toy would need to be signed for I. Delivery! The story is ridiculous, but paypal believes it so I'm out $39. BtW, NEVER ORDER ANYTHING OFF A FACEBOOD AD!! YOU THINK YOU ARE GETTING SOMETHING SHIOOED FROM USA WHEN REALKY IT'S CHINA, HONG KONG, DENMARK OR WHEREVER & TAKES 3 MOS TO ARRIVE IF IT COMES AT ALL!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a pallet deal but received a…

I ordered a pallet deal but received a small mystery package, after contacting the seller several times they agreed a 70% refund, I escalated this to PayPal after they told me I had buyer protection, they closed the case in seller’s favour saying the item is not covered buy buyer protection, as a result PayPal has lost me the offer of a 70% refund, absolutely would not recommend using PAYPAL

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. The AI chatbox is useless and then you wait ages for a real person and then if it takes more than 2 minutes to reply they end the chat. Useless!!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

what a big scum Paypal is.

what a big scum Paypal is.
You purchase something through Paypal credit and have promotional offer but if there is any partial refund, they incorrectly deduct the partial refund and still take Direct Debit from your account just to charge you more every time. Even after checking the statements and going over with them one by one, they still fumble and make you to accept their wrong calculations are justified. I dont't know for how many years I have been victim of this. Still no result. Please double check your statements every month and watch out for this scam.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Paypal Credit Card offers no protection

I was scammed by an on line shop a few months ago. I paid with my paypal credit card. The company used a false address that actually belonged to a different company, sent me a very inferior garment, at first refused a full refund would only offer a small percentage, they then refused to send me a return address. This company suddenly changed their trading name, and after many months finally sent me a refund note, but refund has not been paid yet. I contacted PayPal Credit Card, but according to them they don't see any wrong doing from this company and will not assist in any way for me to get my refund. Paypal Credit Card gives you no protection as a buyer. Beware you put yourself at risk with this credit card.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

The ban you from their site for no…

The ban you from their site for no reason. They said my wife was buying stuff from shady vendors. If you know you have shady vendors you as a company need to take care of it. They do this to keep from refunding your money when you do get scammed. I will tell everyone I see what terrible company they are shit look at the reviews that tells you everything you need to know.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Criminal Organisation.

Criminal Organisation.
Still lying, still using crap AI, still holding my money that I cannot withdraw. NEVER BE SO FOOLISH AS TO USE THIS FACILITY

27 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look