Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using paypacket for 6 months now with no issues. Easy to set up. My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help. Would highly recomm... See more
Credit where credit's due... i have 2 different funders that i use for my son's support package. I usually inform paypacket of what funds are to be taken from which account. For some reason, i forgot... See more
Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjus... See more
Company details
Written by the company
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Contact info
Friar Lane 40, NG1 6DQ, Nottingham, United Kingdom
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and cheerfull
Always helpful and cheerfull, very good customer service, would recommend
6 May 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
An error had occurred which wasn’t to…
An error had occurred which wasn’t to do with Paypacket but Camden, once Keri was given the right information in the guise of a letter the matter was rectified.
6 May 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Maggie has been wonderful with…
Maggie has been wonderful with assisting me over the last couple of years at paypacket. She is always there to help and always very supportive.
5 May 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Maggie.
We’re very pleased to hear that Maggie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Paypacket is an excellent service I would recommend them to anyone they are not perfect if they make error they are quick to take account and correct it
I am very please with the company especially with Kerri wood the super is please I do wish they promote her to manager soon when ever she is not around I get worried as once an error was made but when she had return from annul leave she quickly correct the error the other team had made tynis to all employees it’s a great service
5 May 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Samantha was extremely helpful…
Samantha was extremely helpful assisting me re a new employee and payroll information answer all my questions promptly and efficiently and forwarded all I requested 😊
30 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Sam.
We’re very pleased to hear that Sam was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Excellent service from Paypacket
Excellent service from Paypacket, always someone knowledgeable on the end of the phone and any queries or emails are always answered quickly, our contact Abigail has been fantastic.
30 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Abigail.
We’re very pleased to hear that Abi was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Excellent service and quick response!
Excellent service and quick response!
30 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Helpful Samantha from Payroll
Samantha from Payroll was very helpful providing promptly documents I needed and I am very grateful to her.
30 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Sam.
We’re very pleased to hear that Sam was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Abigail was great and answered all my…
Abigail was great and answered all my questions and supported in using the service. Always healthful when l call
30 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Abi.
We’re very pleased to hear that Abi was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Really good service always there to…
Really good service always there to help would highly recommend.
29 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Always available
Always available, very professional. No question is too small. Everything was explained very clearly and concise. Nothing was too much trouble. Felt very comfortable in asking any question no matter how small.
28 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Paypacket are excellent on customer…
Paypacket are excellent on customer service and support. As soon as I put in an enquiry it is done and confirmed by the end of the day. Today I asked for something it was done in under 2 hours. Thank you Keri you are a star 🌟
24 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Keri.
We’re very pleased to hear that Keri was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
A trustworthy and reliable source
A trustworthy and reliable source. Kellie always provides prompt accurate reminders of payment process with a prompt and courteous acknowledgement of administrative forms.
24 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
The company used to do very well
The company used to do very well. I think they are slacking. You send emails and they are not answering. You call and leave messages to colleagues and nothing happens.
24 March 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for raising this — we appreciate you sharing your experience.
We understand how disruptive any delay or payroll issue can be, and we’re sorry for the frustration this caused. Our team worked to resolve this as quickly as possible once it was brought to our attention, and we’ve reviewed the circumstances so that similar issues can be avoided going forward.
If you ever have concerns in future, we encourage you to contact us directly so we can take immediate ownership and support you promptly.
Brilliant at listening to what I needed
Listened and understood my issues and gave me the evidence I needed to resolve them.
22 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
Ms Kellie Holmes has always been…
Ms Kellie Holmes has always been professional, helpful, and supportive.
I really appreciate her consistent kindness and assistance .
20 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Kellie always deliver professionally
Kellie always deliver professionally. She is so good with her office discretion.
16 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kellie.
We’re very pleased to hear that Kellie was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
Kerry Proud Love & All the Ladys that…
Kerry Proud Love & All the Ladys that have helped me over the lqst 4 monhs has been great they take the Time to explain all things
Im very Thankfull to the Team
John Michael oxoxox
But its been many dates & Time again great help
16 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for your kind feedback, and for mentioning Kerry.
We’re very pleased to hear that Kerry was able to support you clearly and effectively. We aim to make sure every client has access to knowledgeable payroll professionals who understand Direct Payments and can take ownership of issues when they arise.
We’ll be sure to pass your comments on to the team, and thank you again for choosing PayPacket.
They are very good and they do things…
They are very good and they do things spot on time i will recommend them to others 👍
15 April 2026
Unprompted review
Reply from Paypacket Ltd
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your payroll has been running smoothly and that our team has been able to support you in a clear and stress free way. Making sure carers and personal assistants are paid accurately and on time is central to everything we do, so feedback like this is genuinely reassuring to hear.
We appreciate you trusting PayPacket with your Direct Payments payroll and are glad we’ve been able to support you consistently.
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