Payments Pro Ltd Reviews 156

Quick and easy service, polite and straight forward customer service, the lady taking my call Somaiya was well spoken and straight to the point

Thanks Lauren
You were so professional and helpful.
Much appreciated.
Audrey

Very easy to access my account and very good vost

Thanks Davena for your high professional advice and support!

Wery satisfied

Lauren was really helpful, knowledgeable and easy to deal with. Lauren has been very efficient and quick with communication.

I have had a wonderful experience with payment pro. There customer service is A class I have had no problems getting through to them. They never keep me waiting no matter how busy they are. You all have been very welcoming and efficient. Special thanks to Amelia for closing my case today.

Lauren was awesome and gave advise in the most simplest terms to make it easier to understand. Thankyou Lauren :)

Lauren who helped me and spoke to me was very helpful

Genuine review; I used Payments Pro ("PP" hereafter in this review), from 11th July 2025 until March 4th 2026. They were a great umbrella company for me & whilst errors occasionally happened (not always / necessarily from PP, I hasten to add), it's how they deal with that, that's important. I was always able to pick up the phone & almost immediately, be speaking to someone in PP who knew me, my PAYE status & was then able get to the root cause PDQ.

The SMS (text message) service they utilise (advising of hours & expenses in advance of payment ((that are received from the client / agency)) that's due for imminent payment) was great too & helped head-off several potential absent-payments (where typically, there was an issue client / agency-side) & I was of course, typically still paid on time. I'd only say that on that, very occasionally, no message was sent - but this was rare.

I was billing my client weekly & so I enjoyed being paid weekly too, which PP facilitated (for me, this was an important part of their USP), which bear in mind, is a risk on their part as PP are paying the employee before they're paid by the client / agency.

I also thought they were competitively priced as well, when compared with their competition.

For transparency; I did have an issue with the pension auto-enrolment deduction which took place almost immediately, rather than at the typical 3m period; after investigation, this was determined to be because under pressure from the agency / end-client to be onboarded (at role inception) quickly, I registered & was set-up with PP immediately. This meant that for them, the 3m clock started ticking - even though my start date was some 2m after that (and was not being aid by them for those months). It was all resolved & as I say, I only mention this for transparency. For this reason, I debated leaving 4 rather than 5 stars for this but I genuinely think the 5 stars is merited / justified because again, they got it sorted efficiently.

I'd willingly use Payments Pro again in my next engagement, assuming the agency / end-client has them on their list - as I now seek my next engagement (I think employee's paying for the service ought to be able to have the preference & not the agency but I guess there's no legislation in place to make this so - so hey-ho).

By the way, I should also say; the staff were ALWAYS polite, friendly and importantly, very helpful - especially Kristy.

Somaiya helped greatly when I was struggling with registering on line

Thank you Lauren for giving me all the information and also having the time to educate me with the complicated tax system.
You are very helpful and I feel confident using Payments Pro Ltd.
Kind regards
John Parmenter

Aimilia was very helpful and professional when assisting me with my payment inquiry. She explained everything clearly and made the process simple and smooth. Great customer service!

Great customer service, straight to the point and no messing around. Just wanted to give a quick thanks to Lauren who made this whole process stress free and simple.

I appreciate the calmness and understanding a client like me asking for change of address, Aimilia response was good and to avoid any kind of mistake she sent me an email to reply with my updated address.
Thank you, AIMILIA

Great service by Kristy,
Many thanks

Lauren was great, sent over everything I needed whilst on the phone, ran through everything and was very friendly and kind.

Thanks

I have used a few different umbrella companies and Payments Pro has always been the best for both customer service and the way in which they process my pay.
Aimilia has been more than helpful if there are issues and I appreciate their service.
Highly recommend.