I used Pay Later to book a flight to New York and had a really smooth experience. The payment plan was clear, reasonable, and easy to follow, which made budgeting a lot less stressful. Everything wa... See more
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Review summary
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What people talk about most
Based on these reviews
Easy to deal with - got our tickets straight away as soon as payments were settled. Our returning flight got rescheduled by the airline and Elah from paylater travel emailed me to check if everyth... See more
Company replied
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the en... See more
Company replied
I am writing to share how impressed I am with the service I received regarding my recent booking. Although the market price for my itinerary increased by over $1,700, the team acted with incredible i... See more
Company replied
Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier for them to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to come up with the full cost upfront. We are dedicated to making travel more affordable for everyone. Our lay-by product is just one way we're working to achieve this goal, and we're constantly looking for new ways to make travel more accessible to everyone. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. - Pay Later Travel Team
Contact info
107 Spring Street, 98104, Seattle, United States
- 1 888 974 0329
- bookings@paylatertravel.com
- paylatertravel.com
4.7
Excellent
6K reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Bettie was exceptional!!She really…
Bettie was exceptional!!She really helped me out!
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊
We’re so glad to hear that Bettie provided exceptional support and was able to help you out. We’ll be sure to pass along your kind words to her—it will mean a lot!
We appreciate you choosing PayLater Travel and look forward to assisting you again in the future. ✈️
Bejay was very helpful and efficient…
Bejay was very helpful and efficient with helping me make changes to my booking.
11 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊
We’re so pleased to hear that Bejay was helpful and efficient in assisting you with your booking changes. We’ll be sure to pass along your appreciation to them—it will mean a lot!
Thank you for choosing PayLater Travel. We’re always here whenever you need us! ✈️
Great Experience
I am so glad I found this website.. it was easy to navigate. Payment plans were reasonable. And if you have to push a payment, it was an easy process. Definitely will use again.
9 February 2026
Reply from Pay Later Travel
Thank you for sharing your great experience! 😊
We’re so glad to hear you found our website easy to navigate and that the payment plans worked well for you. It’s also great to know the payment flexibility made things even more convenient when needed.
We truly appreciate your support and look forward to helping you book your next trip with PayLater Travel!
I ABSOLUTELY love that this company…
I ABSOLUTELY love that this company gives you options on how to pay. For myself, I LOVE this, I have bought my last five flights thru them. Any issues I ever had or questions, they were there efficiently, and always got my answers, answered, or any issues resolved!
3 March 2026
Reply from Pay Later Travel
Thank you so much for your amazing feedback! 😊
We’re absolutely delighted to hear how much you love the flexible payment options and that you’ve trusted us with your last five flights—that truly means a lot to us.
It’s also wonderful to know our team has been able to support you quickly and resolve any questions or issues along the way. We’ll be sure to share your kind words with everyone involved.
We really appreciate your continued trust in PayLater Travel and look forward to being part of many more of your journeys! ✈️
Thank you so much Kerwin
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your lovely message! 😊
We’re so glad to hear Kerwin was able to assist you. We’ll be sure to pass along your appreciation to him—it will mean a lot!
We appreciate you choosing PayLater Travel and are always here whenever you need us. ✈️
Very nice and kindly
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊
We’re so glad to hear you had a positive experience and felt well supported.
We appreciate you choosing PayLater Travel and look forward to helping you again in the future! ✈️
Cancelled flight not ur fault but I had…
Cancelled flight not ur fault but I had to do a lot of leg work yo figure out what to do and never got a confirmation email
9 February 2026
This was so easy and convenient and I…
This was so easy and convenient and I will be using them for every flight in my future. Highly recommend
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊
We’re delighted to hear you found everything easy and convenient, and that you’re planning to use us for your future flights—that truly means a lot to us.
We really appreciate your recommendation and look forward to helping you again soon! ✈️
Mio was very patient and understanding…
Mio was very patient and understanding about my situation, and they helped me resolve my reservation quickly. I really appreciate their support.
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊
We’re so pleased to hear that Mio was patient, understanding, and able to help you resolve your reservation quickly. It’s great to know you felt supported throughout the process.
We’ll be sure to share your appreciation with Mio. Thank you for choosing PayLater Travel—we’re always here if you need us again! ✈️
This is so convenient...
This is so convenient and allows one on a tight budget to travel and get to see family and friends when needed.
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your thoughtful review! 😊
We’re so glad to hear that you find our service convenient and helpful, especially when it comes to traveling on a budget and staying connected with family and friends—that truly means a lot to us.
Thank you for choosing PayLater Travel. We’re always here to help make your journeys easier and more accessible! ✈️
Reply from Pay Later Travel
Thank you for your kind feedback! 😊
We’re delighted to hear that you found our service user-friendly and convenient—that’s exactly what we aim to provide.
We appreciate you choosing PayLater Travel and look forward to assisting you again in the future! ✈️
Very great service by this pay later
Very great service by this pay later . I was able to manage my parents fare so well . Thanks again
26 March 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your lovely feedback! 😊
We’re so happy to hear you had a great experience and that our service helped you manage your parents’ fare with ease—that really means a lot to us.
Thanks again for choosing PayLater Travel, and we’re always here whenever you need assistance! ✈️
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊
We’re thrilled to hear you had an awesome experience and received great service—that’s exactly what we strive for!
We appreciate you choosing PayLater Travel and look forward to helping you again soon! ✈️
April was very helpful
April was very helpful. Efficient and very knowledgeable
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind review! 😊
We’re so pleased to hear that April was helpful, efficient, and knowledgeable while assisting you. We’ll be sure to pass along your lovely feedback to her.
Thanks again for choosing PayLater Travel—we’re always here if you need us! ✈️
Cea was excellent and got everything…
Cea was excellent and got everything sorted for me in a prompt manner!
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your kind feedback! 😊
We’re so pleased to hear that Cea provided excellent service and was able to get everything sorted quickly for you.
Your comments mean a lot to us, and we’ll be sure to pass along your praise. We appreciate you choosing Pay Later Travel and look forward to assisting you again in the future! ✈️
Outstanding Customer Service During Travel Change
I had a really great experience with the representative Cea, who helped me change my flight while I was in another state. They were extremely patient, understanding, and professional throughout the entire process. Even with the stress of travel changes, they stayed calm and made everything feel easy and manageable. Their kindness and willingness to go the extra mile truly stood out. I really appreciate the support and would definitely want to work with them again.
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for sharing such a thoughtful review! 😊
We’re delighted to hear about your positive experience with Cea. It’s wonderful to know they were able to support you during your travel changes with patience, professionalism, and understanding—especially in what can be a stressful situation.
Going the extra mile for our customers is exactly what we strive for, and your kind words will mean a lot to Cea and the entire team.
We truly appreciate your trust in Pay Later Travel and would be more than happy to assist you again in the future. Wishing you smooth and enjoyable travels ahead! ✈️
Pay later travel 5 ⭐️
The customer support team, change and cancellation team- Cea, Keren and Bejay have helped tremendously and I am so grateful they have completed my changes.
Well done pay later travel team!
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re thrilled to hear that Cea, Keren, and Bejay from our Customer Support and Change & Cancellation teams were able to assist you so effectively. Your appreciation means a lot to them and to all of us at PayLater Travel.
If you ever need help again, we’re always here for you. Thanks again for choosing us—and we hope you have an amazing trip! ✈️
Great customer service
Great customer service! Friendly, attentive, and made the whole experience smooth and easy.
10 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your wonderful feedback! 😊 We’re delighted to hear that you had a smooth and easy experience and that our team was friendly and attentive throughout 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Raffy was excellent
Raffy was excellent, quick responses. He was able to assist me effectively.
9 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Raffy provided excellent support with quick responses and was able to assist you effectively 💛 We’ll be sure to share your kind words with him. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
Marjohn Was very helping and was very…
Marjohn Was very helping and was very responsive to my emails and questions .
9 April 2026
Unprompted review
Reply from Pay Later Travel
Thank you for your feedback! 😊 We’re glad to hear that Marjohn was very helpful and responsive to your emails and questions. We’ll be sure to share your kind words with him 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
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