They have bad a lot of things.. Worst of all, they added fine print to our contract extension saying nothing changed.. they added a 3 year exclusivity clause. Now they are trying to sue us for half a... See more
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Paybotic never paid out our transactions. We processed a few thousand dollars in transacrtions with paybotic and they never deposited the batch settlements into our account. Scam, do not use Paybotic... See more
Paybotic has been a great partner for us. Responsive via email/call/live chat and always addresses anything that comes up. We're opening up two locations and wouldn't think of doing it without our ATM... See more
Company replied
I had a terminal that quit working. I sent an email explaining the issue and within the hour I had tech support walking me through the fix. Another instance happened about a month ago. We had a... See more
Company replied
Company details
Information provided by various external sources
Paybotic offers a variety of payment processing options to cannabis merchants. The best marijuana banking solutions in the cannabis industry, is right here!
Contact info
324 Datura St Suite 209, 33401, West Palm Beach, United States
- 844.420.4729
- support@paybotic.com
- paybotic.com
2.9
Average
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Everything has worked great the $5…
Everything has worked great the $5 recent change although I understand it it is a issue at times
29 October 2019
Unprompted review
Reply from Paybotic
The $5 increment is a pain to live with, but hopefully our assistance has made the transition easier for you.
Convenient and easy payment processing…
Convenient and easy payment processing service
23 October 2019
Unprompted review
Reply from Paybotic
Hi Rhonda,
Thank you for taking your time to leave us a review. Please shoot us an email at support@paybotic.com to let us know how we can bring your experience to 5 stars.
Best regards,
Paybotic Support.
Better cell service needed
Better cell service needed. Better hardward. having an app and mobile swiper is a much easier, modern and compact solution.
23 October 2019
Unprompted review
Reply from Paybotic
Hi Benjamin,
First of all, we really appreciate your time for leaving us a review and are very sorry for not delivering you a 5-star experience. The cell device is dependent on your location, coverage of service provider (we use AT&T), so in your case we suspect that the AT&T cell coverage at your location is not very good. We will work on getting more cell service providers in the future.
Moreover, we carry the latest equipment models from Dejavoo and Verifone, so if you could shoot us an email to support@paybotic.com and let us know the models you are using, we could advise you on the better hardware for your need.
Lastly, we took note of your suggestions on how we can improve your processing need and are tirelessly working on several innovations to our current solutions, so please stay tune for our future offerings.
Please do not hesitate reaching out to us for any question or concern at support@paybotic.com and we will get back to you within 24 hours.
Best regards,
Paybotic Support.
The terminal times out too quickly and…
The terminal times out too quickly and now having
to round up to nearest $5 is ridiculous for CBD stores !
22 October 2019
Unprompted review
Reply from Paybotic
Hi Sonya,
First of all, we really appreciate your time for leaving us a review and are very sorry for your bad experience. We understand that returning to the $5 increments was especially hard for merchants, as this change at bank level affect the entire POB system. We will look into terminal time-out issue for you if you can shoot us an email at support@paybotic.com.
We do apologize for the short notice, as this change happened very abruptly. Because this industry we are serving is still facing many challenges in banking solutions, Paybotic is working tirelessly to find the better solution to serve your banking need. Please feel free to reach out to us at support@paybotic.com to raise your concern and we will try to help you through this adapting period of new change.
Best Regards,
Paybotic Support.
Was great until the $5 incriminates…
Was great until the $5 incriminates started.
22 October 2019
Unprompted review
Reply from Paybotic
Hi Logan,
First of all, we really appreciate your time for leaving us a review and are very sorry for your bad experience. We understand that returning to the $5 increments was especially hard for merchants, as this change at bank level affect the entire POB system.
We do apologize for the short notice, as this change happened very abruptly. Because this industry we are serving is still facing many challenges in banking solutions, Paybotic is working tirelessly to find the better solution to serve your banking need. Please feel free to reach out to us at support@paybotic.com to raise your concern and we will try to help you through this adapting period of new change.
Best Regards,
Paybotic Support.
Trustworthy and Quick!
We have been using this companies services for years and our representative Aditya has been very helpful and timely with any questions or concerns we have ever had.
7 September 2019
Unprompted review
Paybotic has been very attentive to any…
Paybotic has been very attentive to any issues that I have brought to their attention. Mr. Aditya Prakash has been my point of contact, and he always been professional, even when I have been frustrated. If he could not offer immediate assistance, he has always followed through with a solution. Paybotic has been a vital part of the success we have experienced.
4 September 2019
Unprompted review
Mass Updates
The team was able to get 37 of our Terminals updated. The lengthy process was not without some minor problems but thanks to Aditya, we were able to complete the job and get everything squared away. It was easy to coordinate a plan with the team as well, as they are very responsive.
26 August 2019
Unprompted review
very good customer service and support
very good customer service and support. smooth and effective.
16 August 2019
Unprompted review
Paybotic FIVE STAR!!!!
Paybotic is awesome! Makes it easier to process payments and saves my business money!
8 August 2019
Unprompted review
Excellent Service
The staff have been very helpful with any and all questions we have. The equipment has worked just fine and has been a great help to our company.
- John
1 August 2019
Unprompted review
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