Pax8 Reviews 23

I honestly wish I had read the reviews here before we partnered with PAX8. I thought Dell was a nightmare to deal with but PAX8 support and service are the WORST! No problem, getting sales to sell you something and assign you an account manager that will change multiple times with no notice and who is capable of helping with NOTHING! Support calls take forever to be answered and then it seems the support techs are just googling stuff and not even competent with the products. MIGRATION support is a joke! Ask for an update and get a don't contact us for at least 10 days after the ticket and it could take up to 60 days to complete! Seriously 60 flipping days to move a customer from one PAX8 partner to another when the paperwork is all in place to do so. If zero stars was an option I would give a zero star rating. This company does not care about you after the sale, look elsewhere until they get bought out and clean up their act.

The system is needlessly complex and difficult to set up. Support quality is poor for smaller partners, and despite multiple attempts, my requests to close the account are being ignored.

!!!!!AVOID THIS COMPANY!!!!! Once a great company to work with. Now an absolute nightmare. Can't even get answers to the simplest questions like when I can expect my order to be fulfilled. No updates for days after placing an order for licensing needed for a project coming up. If you're an MSP looking to move to Pax8, I highly recommend looking for any other option, and don't get married to this nightmare of a company

We've been a customer of PAX8 for far too long. We've managed to move every customer but one away from PAX8. They're smoke and mirrors. They offer nothing int he way of support. I contact them recently with and issue of email spoofing. The tech was about as incompetent as they come. I asked to have the case sent directly to Microsoft. PAX8 refused. They finally gave me some half baked instructions on how to gain control of the customer's account and launch a ticket directly with Microsoft. If you get Joseph Hirsh at PAX*, your are screwed. Useless as they come. The issue went unresolved and a user finally got phished. The damage was in the 10's of thousands due to encryption. Thanks Josh. You were a real big help.

PAX8 support is really a huge mess. You’re lucky if something like an MFA reset is done within two weeks. They leave you completely out in the cold. Victor O from support makes every effort to not help you at all. If you need support, PAX8 is the last place you should go!!"

Terrible Experience – Constant Billing Errors and Unresponsive Account ManagementWe moved our CSP services to Pax8 with high expectations, but the experience has been consistently disappointing. Our account manager is unresponsive, often ignoring messages for days and then claiming he’s replied when he clearly hasn’t.

Billing is an absolute nightmare — it’s wrong almost every month. We regularly receive emails from Pax8 admitting to overcharges or undercharges, which causes major issues for us. When they underbill, we lose money because we can’t just go back and re-invoice customers for missed charges — it makes us look unprofessional. When they overbill, our customers are understandably upset.

We’ve since moved our CSP back to our previous provider, and things are running smoothly again. It’s obvious Pax8’s leadership cares more about growth and power than supporting small partners. The lack of accountability and basic service is appalling.

I’d strongly advise other MSPs and IT providers to think twice before partnering with Pax8 — unless you enjoy chasing billing corrections, dealing with unresponsive reps, and explaining constant mistakes to your clients.

Would give 0 stars if I could due to non-existent support. I wanted to like Pax8, but as a smaller MSP they've proven to be too big to care which contradicts all of their optics.

Honesty time, they've thrown the company in the toilet. It used to be great, fast responses, knowledgeable people, friendly staff.

Then around April time, they changed from specialist sections (Microsoft calls went to a Microsoft trained specialist, Security calls went to Cyber Security trained staff) to 'Generalist Staff'.

This meant that everyone in all of support had to take whatever call or ticket came their way. Zero training, Zero partners, vendors or end customers being advised of the change.
The phones wern't updated, so anyone calling in still expected to reach the specialist that they'd selected on the Automated system.
and to top it off.... Staff were expressly told that they were NOT allowed to tell anyone that it was now generalist support or that they didn't know how to help them.

Add into this that upper management are ALSO trying to force staff to train their horrificly bad AI and that multiple members of HR were reportedly replaced by a different AI and it all went terrible extremely fast.

Its well known that they want to go public and were aiming for the 'fastest support response time' in the US but they broke the whole damn company and support at the time time.

Stay well away unless you want to sink a ton of money into a wasted venture. This company was great once, now its worse than a laughing stock.
Even the worst of their competitors would be better than Pax8 now.

On their phone system:
Sales - few staff, never answer the phone, don't even try
Support - you'll get someone who doesn't know your product and can't help. expect replies to take upto 3 weeks
Billing - goes to the Support Team (there is no billing team now)
Finance - Goes to the support team

not even worth half a star. complete scam of a company. will get you sucked in for a "free trial" then convert it to a paid term without you knowing and make it genuinely impossible for you to cancel it.

They never respond to tickets in their support queue. Recently I started getting repeated emails with AI generated garbage that obviously used key words to give me useless information.

As others have said, its a scam company now.

We were asked if we wanted to have a look at the platform in 2023 which we bumped the offer to 2024.
We did all the pre sales calls start of 2024 and ended up demoing and the system late October.

In-between this they brought in a platform fee which nobody advices us of.

So the £3 we spent to demo there system to us has cost over £125.

So we have now paid out to have their product demo'd to us?!

Total Scam.

All that handwork your sales agent did to get me to the point of being registered and having it ready incase my current provider did something that made me want to move business to you, totally wasted.

The moment I signed in and noticed the charges. Game over.

Now I'll be on your case for a refund of that money because its pissed me off and you never told us about the charges.
And I'll also make sure everytime it comes up I tell everyone how horrid this first experience was.

Best Partner for service reselling

This company is an absolute nightmare to deal with. If you're considering working with them, think twice! Their support is a complete scam, and I strongly warn you—DO NOT add your credit card to their portal. They will keep charging you without consent, and you’ll be stuck running in circles just to get your own money back. It’s beyond frustrating!

If all you're looking for is a wholesaler of licenses, they have a broad selection. If you want support from them about billing or configuration, forget it. Their support system doesn't even include Pax8 as a vendor, so you can't submit a ticket for them to resolve. Phone calls to the sales team go unanswered. Especially annoying is how Microsoft won't support you, Pax8 has to and they don't understand all the Microsoft products. The only reason I gave them 2 stars is the breadth of products. There is no other reason to choose this company. I was working for a MSP and then as an independent and I've seen the service go downhill in the past 4 years.

The team are highly supportive and helps me in so many ways - Pax8 is more than just a provider of cloud services.
They are a true partner and I'm so please tobe working with them. It's like another member of the team.

Fraud. This company bills after cancellation, and its support team refuses to address Partner concerns. Although it started decently, it now takes desperate measures to stay afloat, such as billing for zero-rendered services. Reported them to Microsoft Partner support as a defunct distributor with shady billing practices. Avoid using them at all costs.

They will take your money like a thief in the night.

Long and short - had client on direct bill... They didn't pay... They charged me (5000.00 approx)

I got the client to pay, but instead of paying me they paid them unknown to me

They ate the credit per their terms of service. I requested a refund via email the credit is down to 1500 now opened a ticket doubt anything will come of it. Not a very good wingman in my opinion

I recently got convinced to create an account with Pax8 from a callcenter ish, a platform that seems to be making moves to expand into the Swedish market.

However, my experience has turned out to be less than smooth. Even after referencing the GDPR (General Data Protection Regulation), it's been surprisingly difficult to delete my account and remove my personal data from their system.

Despite their focus on entering the EU market, it seems like Pax8 doesn't fully grasp how GDPR works, or even understand the nuances of the European market. This has left me frustrated and with lingering concerns about how they handle data privacy and user rights.

If you're considering creating an account with them, I would strongly recommend waiting until you’ve had all the necessary meetings and formed your own opinion about whether or not they’re a trustworthy service. It’s important to fully understand a company's practices before sharing any personal information, especially when there are such significant issues with compliance and transparency.

In conclusion, be cautious – it’s easy to get pulled in, but much harder to get out once you're in.

I hope this helps someone else. I would really like if I could skip the creation of a GDPR complaint. I hold my thumbs that this will be fixed :)

Complete nightmare. I've tried for several years to work with this company. They're just completely unexperienced. Their tech support is one of the worst I've ever dealt with. Same thing with the assigned representative. Lazy at best. They made a major mistake 3 years ago where I lost data. So I stopped then I tried to do it again, second chance, now and the simplest thing...assigning an NFR license, they can't do. They ended up billing my account. Then months later they still can't resolve it. And they don't take responsibility for their mistakes. They're not offering to refund me the money that was charged due to an error on their end.

Charging for unused MS.

Earlier this year i got a mail from PAX8 that MS revenue needs to be at least 1000 Euros/month.
With my few accounts i am not even near that at moved everything out to another vendor.

I have even communicated that to Pax8, but they do not seem to care at all, and keeps charging my card on file.

1. It is impossible to remove the card from their system
2. They do not seem to consider THEY are the ones who said i am not big enough to be a customer.

STAY AWAY!

Easy to get in, problematic to get out.

I will claim a chargeback against them.