We used pawshake and we're met with lovely Reliable sitters who turned up an looked after both our animals and our house beautifully. Will be booking again in future Also previous experience when a... See more
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Review summary
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Reviews shaping this summary
Yes we found a great petsitter who lived no too far away from us. She came to visit us before we booked her for our holiday in May this year! We liked her so much we booked her for a short break this... See more
Great site to find a local pet sitter. Easy to setup an account and add details of your animals. Good search facility to find ideal sitter in your local area. Booking process is easy to manage an... See more
First Time Using Pawshake! I was very impressed by the combination of professionalism and genuine care my pet sitter offered. I chose two home visits a day option for five days for my senior kitt... See more
Company details
About pawshake.com
Written by the company
Pawshake - Experienced pet care with peace of mind
Loving pet sitters who treat your pets like family
At Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.
Loving home environments - no cages!
Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.
Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.
Convenient, safe and flexible pet care
Simply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.
The Pawshake Guarantee
All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
Contact info
North Castanya Way 161, 94028, Portola Valley, United States
- pawshake.com
4.7
Excellent
6K reviews
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rachel was excellent
Rachel was excellent. Loved our cats and she gave continuous feedback whilst we were away, making our holiday more enjoyable knowing our animals were well cared for
1 January 2026
My sitter was lovely
My sitter was lovely, she came and met us and I liked that she was easy to talk to - which made me feel confident in leaving my fur babies in her hands.
She sent me a photo of my boy while I was away and told me how friendly he was.
29 December 2025
App easy to use very clear…
App easy to use very clear communication was good. My dog sitter Mimi was excellent. Rita my dog was looked after really well. The website gives peace of mind if anything should go wrong
31 December 2025
Great experience
Easy to use, good experience and found the most suitable pet sitter for our needs.
29 December 2025
I had the best experience with…
I had the best experience with Pawshake. I would definitely recommend my friends to you.
31 December 2025
Pawshake.com is easy to use
Pawshake.com is easy to use. It helped me to find the suitable pet mummy to take care of my dog while we go for holiday overseas.
Thanks
30 December 2025
Super easy to sign up and to find the…
Super easy to sign up and to find the right person to look after my cat. Totally impressed.
30 December 2025
Our sitter experience
Our sitter Kathy. A perfect sitter experience, our girls were well looked after, and Kathy made every effort to keep them safe, fed, and loved while we were away. I recommend the sitter experience if you want a stress free holiday!
26 December 2025
Great to find a person who lives in the…
Great to find a person who lives in the same area. Really good to meet the person who is going to look after our cats to establish communication face to face. We found Ash kind, caring and willing to bring in our bins form the local rubbish collection.
24 December 2025
Emergency pet sitter
We needed a pet sitter on nye with less than 3hrs notice! Rene and Oscar where life savers. They looked after our dog so well and he loved playing with the other dogs too. We got updates on how he was going and pictures of him playing. Can't fault them at all!
31 December 2025
Unprompted review
Pawshake is awesome
Pawshake is awesome. I met with two sitters before settling on my chosen sitter.
The insurance coverage is great though I never had to use it (touchwood)
For anyone who stumbled across pawshake like I did during a Christmas emergency and wondered if its a fake site. I can confirm, it is a real service and it saved my butt over Christmas thanks to either Hanrob in Melbourne wanting a kidney for 3 nights or every other boarding in Melbourne being booked out 6 months in advance.
28 December 2025
HORRIBLE EXPERIENCE FOR SITTER
Pawshake does NOT TAKE CARE OF ITS SITTERS!!! I have had a terrible experience with a dog owner who treated me badly which was then escalated to Pawshake team also cause I am a single girl and my security and safety is important. But what ensured was the pawshake team dismissing me and saying that I should have still let the dog owner into my flat even though I felt uncomfortable and my profile was put on hold for the same. It left me feeling shocked, unsafe and sad! HORRIBLE PAWSHAKE, YOU GUYS NEED TO BE HELD RESPONSIBLE AND NEED TO TAKE CARE OF YOUR SITTERS TOO ESPECIALLY IF THEY ARE OPENING THIER HOMES TO OTHERS!!! BE BETTER, ITS HORRIBLE TO TREAT PEOPLE THIS WAY!
29 April 2025
Unprompted review
Reply from pawshake.com
Hi there,
Thank you for sharing your feedback.
At Pawshake, the safety and comfort of both sitters and pets is a top priority. When offering home-based services, it is important that clients are able to view the facilities where their pets will be cared for, and that the environment meets minimum safety and care standards. This ensures pets are looked after in a secure and suitable space, and builds trust between sitters and pet owners.
Offering home services is optional — if a sitter prefers not to show their home or is not comfortable doing so, the safest option is to remove these services from their profile. Refusing to share the care environment can prevent bookings and may raise concerns for potential clients, as they cannot be expected to leave their pets in an unknown or unverified space.
Please note that Pawshake’s Guarantee will not cover bookings where the sitter hides the care location from clients. Sitters must always provide a verifiable care address to ensure both the pets’ welfare and client trust.
Pawshake encourages all sitters to carefully consider the services they offer, communicate clearly with clients, and always prioritise safety. Following these guidelines protects both sitters and pets, and helps ensure a positive experience for everyone involved.
Kind regards,
Pawshake Support
Refused to help me resolve disputeolve a dispute…
Refused to help me resolve a dispute with sitter. I disagree with their response to me. Stressful experience. Sitters should not have the right to demand more information after meet and greet, and after accepting my booking Dec 5th, confirming my booking and after demanding full nonrefundable payment which I immediately paid in full and after starting Dec 18th to care for my dog in my home in my absence.
Responsible sitters should explain their requirements to the owner before starting a service and should also include this in their profile.
Unfortunately the sitter demanded more information from me Dec 24th- 7 days after starting to care for my dog in my home and pawshake said this was normal timeline for their sitters!!
I will use Rover next time!
24 December 2025
Unprompted review
Reply from pawshake.com
Hi Laragh,
Thank you for your message.
We understand that disputes and additional requests during a booking can be frustrating. However, it is essential that pet owners disclose their dog’s vaccination status before a booking begins. This information is crucial for the safety of the sitter, their own pets, and any other animals they may come into contact with.
Discovering during a booking that a dog is unvaccinated — after potentially exposing the sitter, their pets, or their friends and family — is not acceptable and places everyone at unnecessary risk. As an owner, you have a responsibility to provide all relevant information prior to the booking starting, so that the sitter can make informed decisions about care.
Sitters are entitled to request this information at any stage if it has not been provided, and it is reasonable for them to seek clarification or additional details to ensure the safety and wellbeing of everyone involved.
We encourage all owners to communicate openly and fully about their pets’ health and needs to avoid misunderstandings or safety risks during a booking.
Kind regards,
Pawshake Support
A good holiday stay for our poodle
My dog enjoyed his stay with Jess and Alan. They responded to his needs and were good communicators.
Pawshake was easy to use for searching and selecting a pet sitter.
20 December 2025
Extremely good service
Extremely good service, house sitters are extremely professional and reliable.
21 December 2025
Reliable and trustworthy
I know when I book with Pawshake, my fur baby will be in safe hands and I can rest easy.
It's an excellent service. Thank you.
12 December 2025
Excellent service easy to use app
Excellent service easy to use app
Would highly recommend had a great experience
15 December 2025
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