Pawpals Reviews 14

The recommended filter for my product is not the correct filter. Customer service told me to cut the filter to fit into the fountain. I did not receive my full order and have emailed 7 times to request a return. Do not buy from this company.

I ordered a cat fountain and received the wrong fountain. Plus parts for the one I ordered and the one they sent so I can’t use it because the parts don’t fit together. Tried emailing and calling-phone numbers on the website don’t get you anywhere. DO NOT BUY FROM THIS COMPANY!!!!

SCAM…..AVOID!!!!!!!
I had never even heard of this company yet they took £54.95 and said I had signed up for a loyalty program. Never even been on the site.
SCAMMERS!!! Reported to fraud team at my bank.

Great quality harnesses, fit brilliantly on my 3 border collies, can't wait to order some of the new ones 😃😃😃❤️

AVOID AVOID AVOID.
I wish id searched and read reviews before purchasing from this site (paw pals shop.com) after making a payment I received NO CONTACT and NO ITEM. Its a FAKE website and a SCAM to take your money. Wouldve rated it zero stars if had the choice.

DO NOT ORDER FROM THIS COMPANY! No sign of order months later and no response from the company

Avoid at all costs, clearly a company who take your money and run. Over priced products for cheap looking items, send out incorrect size to what you ordered and then ignore you.

Opening a claim via my bank and will be sure to leave these con artists reviews wherever I can

Ordered a dog collar and contacted them after still not receiving it after 7 weeks only to get refunded with no explanation.
Absolute brilliant service 👏 thanks.

If there was a place for no stars I would have gone there. I've given this an undeserved ONE star. Only having paid for the goods did I then discover they were coming from abroad and could take up to 5 weeks to arrive. I'm still waiting.

Nowhere on their website dies it say where they are based nor does it say that orders are shipped from a country outside of the UK. They refuse to say where they are shipped from. I wouldn't have ordered had I known this.

Was delivered in 3wks over Christmas which was not bad ,was really disappointed In the Pawcler Hooded Gilet , very cheap quality fit not the best would fit better with ties at bottom round waist , it's very open at the back , the quality very poor material stiching like a kid done it ,the badge is massive looks so bad , very cheap looking too , bought the RtX reflective jacket last year which was 10 fold on this Pawcler Hooded Gilet wish a had just bought the rtx reflective jacket again , now a would be very hesitant about buying from here now due too not knowing if going too be be cheap rubbish and it's a long wait for delivery a paid 43 for Pawcler Hooded Gilet , wouldnt pay 10 pounds for it now that seen in person with my own eyes , got a email asking my thoughts , so thought ad give my honest opinion and not trying put the site down just my honest thought s or wouldnt have even bothered with this review

Anyway what a can say is the RtX jacket worth it ,just wish a had got another after my dog out grew last year

Hope helps for future buyers cause a just waisted 43 pound on cheap rubbish

And don't reply after delivery and your definitely not getting a refund or an exchange

Ordered a dog harness for a medium size dog paid £22 it came the size you would buy for a puppy it was very small and cheap looking I have tried to email them with no reply I will never order again hopefully I will get a refund but not looking likely

paid almost a £100 for a dog collar, could of got it from china for £30 but wanted a uk based shop so i could have it in a few days and the quality would be good which led me to pawpals they say they are based in loughborough however cant supply a uk contact n.o are online only will only communicate though facebook messenger and its been almost 4 weeks and still no collar they tell me theyve ordered it from overseas well i could of done this myself, scandalous when stores say they are uk based but cant provide a uk contact n.o for customer service just wrong