PAWNIX Reviews 253

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and a game-changer for their pets. Many people appreciate the quality materials and craftsmanship, noting that the product effectively calms their dogs in noisy environments like during fireworks or in busy places. The company's customer service is also frequently praised for being accommodating and helpful, especially when it comes to finding the right fit for uniquely shaped dog heads. However, some customers experienced issues with sizing, finding that standard sizes didn't always fit their dogs perfectly. A few people also felt that the noise-cancelling wasn't as effective as they had hoped for specific loud noises, and in some cases, the product didn't stay on their dog's head as securely as desired.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in calming... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the product's effectiveness, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, quality materials, exceptional craftsmanship. Pawnix was very accommodating, and build a custom headset for my pup. I read some reviews about bad customer service, I didn’t find t... See more

Rated 5 out of 5 stars

Pawnix had a product that my dog did not mind wearing to eliminate turnpike traffic outside. The sizing was an issue and they sent me two different sizes to determine which one fit best. Sadly, my do... See more

Rated 5 out of 5 stars

We ordered two headsets for our Vizslas. Unfortunately, medium was too small and large was too big. No worries….we returned our originals, and they made two custom sized for my dogs! Now that’s... See more

Rated 5 out of 5 stars

My dog struggles with over-stimulation from sound outside the home (vehicles on our street, neighbors' gardeners, etc). She also doesn't naturally rest or sleep deeply when there are stimuli happening... See more



Contact info

4.2

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

relax so much thanks to this cute hat!

It is noise canceling, and when I play relaxing jazz music, my dog ​​feels relaxed. I bought it to use during thunder and fireworks. For dogs, the sounds of thunder and fireworks are life-threatening. Thanks to the noise canceling hat, my family feels safe. Thank you for making it!

29 March 2024
Rated 5 out of 5 stars

Our beautiful red minature poodle…

Our beautiful red minature poodle (5months old today) has a pawnix noise cancelling headset to wear when travelling on our Harley Ultra Tri-glide.She is a nervous dog , pawnix helps her on the Harley.A big thank you to the pawnix team for the lovely crafted headset...

26 January 2024
Rated 2 out of 5 stars

Sound proofing and noise canceling are insignificant

I’ve gotten my dog used to the pawnix, but notice he can hear even the slightest whisper while wearing the pawnix, and listening to the music.
There is absolutely no way these will work to alleviate the stress he feels during fireworks.

16 January 2024
PAWNIX logo

Reply from PAWNIX

HI! Thanks for giving us the opportunity to teach people a little more about PAWNIX and how we think about safety : We built our system to still be able to detect your voice and pass it through to your dog, so you can easily call your dog and keep both of you safe during times of bad weather. It's like having a direct line to your furry friend, making it simple to get them to you quickly, especially in emergencies. This way, you can stay together and stay safe.

This info can be found on our FAQ and Features pages.

Woof - <3

Rated 5 out of 5 stars

Just magnificent

The service was great, and if you had any questions you could ask them and got quick repsons. The Headset was send really quickly and with good instructions.

4 January 2024
Rated 5 out of 5 stars

Calmer Berne-doodle

Our Berne-doodle is four years old, who gets terrified with the loud noises of fireworks. Unfortunately, these events cause her to be traumatized for several weeks afterward as well. We have tried calming drugs from the vet and yet she still gets traumatized. I was in the process of buying an old vintage pilot's cap and retrofitting it with a pair of old noise cancelling headphones when I accidently discovered the Pawnix website. Pawnix gave excellent guidance on training our furry friend to accept the head piece. We have been working with her and she seems to be ok with it. You have to spend some time on getting the unit to fit properly over the animal's head and specifically into the ears, but it is worth the effort. We have not had a chance to use it with fireworks yet, but we experimented the other day with the garbage trucks coming by on garbage pickup day. Usually, the noise of the trucks causes her to get extremely excited and bark uncontrollably. With the Pawnix headset on her, and in proper placement, she was much calmer. She appeared to not even be bothered by the noise of the trucks outside. We will be happy to write a review after our next fireworks event but so far, I have to say this is an excellent product for our lovely furry friend. Make sure you take the time to train your pet, Take the time to properly get it in place, and the result will be a much calmer pet during what is normally a traumatic time. Thank you Pawnix for developing a product to help keep our animals safe and calm.

4 January 2024
Rated 4 out of 5 stars

The instructions were very helpful

The instructions were very helpful. I think it helps when he has it on. Will call to talk with the team to figure out how to better fit a greyhound head. Robin shakes his head and it is around his neck even with the neck bungies tightened and strapped to his collar.

3 January 2024
Rated 5 out of 5 stars

Great product & service

The package arrived within a reasonable time, accompanied with a personal hand written thank you card. the headphones really work and has been a lifesaver for my little old dog against fireworks.

21 August 2023
Rated 5 out of 5 stars

Effective product!

The delivery was so quick! My vet suggested these might be a great supplement for my mini Yorkie on New Years Eve in addition to her calming prescription. I played Somewhere Over the Rainbow by Izi and she did pretty good. She is a very trusting dog so only needed to put them on the day before to make sure ai knew how they worked.

22 December 2023
Rated 5 out of 5 stars

Caring company (not sure now)

UPDATE
THEY ARE SENDING ME A NEW ELECTRONIC. So I feel this is a great and caring company.

It is wonderful to purchase a product for my precious dog from a company that cares so much. She went above and beyond to get my shipment to me as quickly as possible. Update. Evidently there is a short in the electronics because I have to wiggle it until I can get it to come on. I emailed her the problem I’m having and she said I would need to buy the electronics for $125.00. I’ve only had it 1 year and 7 months and never took out the electronics or caused any damage. They weren’t worn many times. After spending $200.00 and have to spend that much more money is completely unacceptable.

25 November 2023
Rated 5 out of 5 stars

Looking good

I haven't had a chance to use it yet, so I can't comment in detail, but the store was very good!
XS was a little too small around neck but should be ok.
Can’t wait to use it.

10 November 2023
Rated 5 out of 5 stars

Great customer Service!

This company has a great customer service team. When we realised we had ordered the wrong size for our Rosie, they promptly sent two more headsets to the UK for us to choose the correct size. Then we returned the two we didn't want. As for whether the headset has worked. We are in the midst of fireworks season and so far she is fine with us putting it on her, but she seems to overheat and pant within a short time of wearing it. So we can only put the headset on her for a short while. This means we still have to deal with her terror of fireworks. She is a very anxious type dog so we do what we can. Regarding getting her to accept the headset to begin with, she is not treat-orientated, but she loves relaxing music, so we used the music to slip it on and this was much easier than we thought. We shall persevere.

19 October 2023
Rated 1 out of 5 stars

Haven’t received the package

Haven’t received the package. Can you locate it?

11 October 2023
PAWNIX logo

Reply from PAWNIX

Hi Raul,
We can see if we can locate the package, as well as get your order to a new address.
Please supply the new address

WOof
Kirsten and Emma

Rated 5 out of 5 stars

Pawnix was very helpful

Pawnix was very helpful. We had issues with sizing, but a quick email of our issues to Pawnix. They promptly responded there to help us with an exchange and sizing for a better perfect fit for our little pup. Great Service

2 August 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look