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Rated 1 out of 5 stars

Do NOT purchase from this place!!! Their customer service is AWFUL. I waited months for a blanket for my grandma and when it got here it was a custom blanket for someone else completely. Afterwards, I... See more

Rated 5 out of 5 stars

Produits de très bonne qualité, livraison rapide en France (quelques jours), site sérieux. J’ai commandé un collier en argent à l’effigie de mon chien et je l’adore ! Trop beau !!! Very high q... See more

Company replied

Rated 1 out of 5 stars

Disappoint to say the least, terrible results, Evident they do not even see/quality check the product they are selling before shipping out as they asked too see photos after it was shipped from Japan.... See more

Company replied

Rated 1 out of 5 stars

BUYER BEWARE! I wish I had read these reviews before ordering from this company. I didn’t know that the pillows are made in China and the shipping process is HORRIBLE. I ordered a pillow as a... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We provide personalized gifts for cat & dog lovers. Simply add your pet names, photos & more, then we will create the best gifts for you & your pets!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

139 reviews

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Rated 5 out of 5 stars

Soft, cute, fun - AWESOME !!!

WOW - Better than Described: Super Cute, super soft, super amazing.....what a great gift. My pillow arrived today and the entire family loved it. The fabric is not flat, but has some depth, and softness like a real pillow and feels great when you put your face on it. Thanks Pawlibra - I will be ordering many of these for Christmas !!

20 August 2019
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend!

Would 100% recommend!! Got my dad a large blanket ordered oh July 31st and it arrived August 16th!! Not bad for it being delivered from a different country! Very happy and pleased!

17 August 2019
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM would give negative rating if it were an option!!
Wish I would of read reviews before ordering!! I Ordered fathers day merch which never showed up. When I emailed asking for a refund they claimed I put the wrong zip code which made it undeliverable and it was being sent back to be "destroyed." They said they would refund my money but keep $6.99 for shipping. They had a receipt with the incorrect zip code even though my information on PayPal is correct and is automatically entered into their site (I tested it) they said they would win a dispute from PayPal if I chose to go that route. I still believe they made a false receipt and sent it to me as well. I will NEVER purchase from this company again!! Don't waste your time and money!

23 July 2019
Unprompted review
Rated 1 out of 5 stars

3 weeks after Fathers day to get a…

3 weeks after Fathers day to get a simple Fathers day shirt that I could have went to beach boardwalk and had made the same day and then you find out it is being shipped from over seas. Ridiculous

3 July 2019
Unprompted review
Rated 1 out of 5 stars

This company is trash.Don’t waste you’re time or money

This company is trash.Will never buy from them ever again. Placed my order on may 31, 2019 for Father’s Day shirts. Did receive it until 2 days ago June 30,2019 and they forgot the onesie. Then they proceeded to tell me that the onesie wasn’t included. Gtfoh. Totally scam and BS company.

3 July 2019
Unprompted review
Rated 1 out of 5 stars

I wish there was the ability to give 0…

I wish there was the ability to give 0 stars.
Placed order, over a month later no communication. I email in asking where the order is magically it just happened to be the day i asked that it was allegedly delivered that exact day. It was not. I am sent an email saying to use the tracking number. No number in the email. They send me a tracking number it shows delivered in my city but not my address. Then o say that and oh it was delivered by the post office with a new tracking number. No offer to assist , nothing just we show it was delivered you’re wrong .

28 June 2019
Unprompted review
Rated 1 out of 5 stars

This website is a rip off I ordered 2…

This website is a rip off I ordered 2 first Father’s Day shirts on June 3rd I was suppose to get a adult size and a baby onesie which I payed for, 1st my order did not come on time at all so that ruined Father’s Day then when it comes it came on June 25th there’s only 1 shirt in there which was the adult one I emailed them to let them know they email me back telling me I never ordered a baby onesie worst site to order from take it from me DO NOT ORDER ANYTHING FEOM THIS SIGHT!

25 June 2019
Unprompted review
Rated 1 out of 5 stars

AWLFUL

AWLFUL
Took forever to get
Coming from China

The socks are of weird material
Some kind of cloth heavy material
Oh well
Am giving the gift 2 weeks late

This case ITS THE THOUGHT THAT COUNTS

BUT WASTED TIME AND MONEY

IF THEY WERE NO STARS THATS WHAT I D RATE

25 June 2019
Unprompted review
Rated 5 out of 5 stars

funny pillow

I am very happy with the pillow I purchased from Pawlibra. The quality of the photo is very good and the pillow is so soft and fluffy! I want to cuddle it all the time. I recommend all pet lovers ordering a pillow from the shop.

25 June 2019
Unprompted review
Rated 1 out of 5 stars

Father's Day present.

I order a Father's Day present hoping it will arrive before Father's Day since it was to be worn on father's day. I still haven't received anything. I emailed the company 3 times and never got a response. This company sucks! I advice everyone to not order anything from this company.

15 June 2019
Unprompted review
Rated 1 out of 5 stars

Terrible .

Gosh , I wish I could Give them 0 starts !!! This company is a scam ! I spent $50+ on a Father’s Day gift it’s 2+ weeks later and I still Haven’t received a shipping confirmation email , I reached Out to customer service and I havent Gotten a reply . So 1: no gift for my husband . 2: I’m out of money that I didnt Really have to spend . I feel Really betrayed and I’m disappointed that I didnt Read the reviews first , that way I wouldve Received a gift for my husband already . I’m so sad .

13 June 2019
Unprompted review
Rated 1 out of 5 stars

Products take over a month to receive

Products take over a month to receive. I ordered a Father's day gift that will arrive well after father's day. It's personalized to say first father's day on it, so I guess I can just get a permanent marker, cross out the the 1st for 2nd and save it for next year! Don't waste your money unless you have lots of time.

12 June 2019
Unprompted review
Rated 1 out of 5 stars

stay away

they printed out an image of my dog STRETCHED. She was 2xs as wide as she was tall. They would not correct it or give me my money back.

5 June 2019
Unprompted review
Rated 1 out of 5 stars

I order a pillow from pawlibra on may 5…

I order a pillow from pawlibra on may 5 and still haven't received it almost a month later the pillow shipped out of China and there tracking is through dhl which hasn't updated since may 25 I have contacted them by email but all they can say that it has shipped that's it. I'm done with them never will order again hopefully I might finally recieve what I ordered.

2 June 2019
Unprompted review
Rated 5 out of 5 stars

Awesome pillow it was worth the wait

Awesome pillow it was worth the wait. It does take long to arrive so be sure to order a couple weeks in advance. I even emailed them with questions the responded the same day. Great customer service thank you.

24 May 2019
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware! My order was for Mother's day. I ordered two weeks before but realized my daughter would be out of town and wouldn't get it on time. Tried to cancel by calling writing... no response till almost two weeks later telling me they wouldn't do it. Finally shipped my order4 days AFTER Mother's day. Now they'll probably tell me they won't refund my money. Never again!

16 May 2019
Unprompted review
Pawlibra logo

Reply from Pawlibra

Hi, so sorry for the inconvenience caused to you. We promise to give you a great shopping experience next time. Thank you!

Rated 1 out of 5 stars

Terrible service been trying to contact…

Terrible service been trying to contact them to let them know that they have the wrong shipping address. I emailed and there is no actual number to call. The call just rings and hangs up! DO NOT ORDER FROM THIS SITE.

10 May 2019
Unprompted review
Pawlibra logo

Reply from Pawlibra

I'm so sorry to hear that, please send an email to customer@pawlibra.com, our customer service will definitely figure a way out for you. Thank you.

Rated 1 out of 5 stars

Don’t purchase from Pawlibra

Don’t purchase from Pawlibra. I ordered a custom Mother’s Day item weeks ago. I had not heard from them other than my payment was received. Now I’m told it’s in production and may not ship for another few weeks, but won’t arrive by Mother’s Day. They will not refund the item. Buyer beware!

9 May 2019
Unprompted review
Pawlibra logo

Reply from Pawlibra

I understand your frustration, and I can assure you we are doing our best to manufacture your costume made for mothers day.

​Due to the high volume of order for mothers day we are working even weekends to try and meet the high demands.

All our products are hand made and that why it takes more time to be manufactured.

I hope you can understand that we try our best.

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