Pavers Reviews 

2,515
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their comfort, style, and good quality, often leading to repeat purchases. The staff receives high marks for being exceptionally helpful, friendly, and providing excellent advice, ensuring a pleasant shopping experience where people easily find suitable items. However, some people mentioned significant delivery delays, with orders taking longer than expected or even getting lost due to courier issues. A few others also found product quality inconsistent, citing problems like soles detaching, unexpected slipperiness on wet floors, or missing advertised arch support.

What people talk about most

Product

Customers generally report positive experiences with the products, often highlighting good value for money... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the comfort and fit of shoes... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt attention and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(2,515)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Discount for questionnaire completion

I was asked to fill in a questionnaire with the gift of 15% discount on completion. I did so, but when I attempted to enter the code on my purchase, the page said it was invalid! So be warned, don't enter the questionnaire, as they don't do what they promise.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Just received though Trustpilot that…

Just received though Trustpilot that you are sending my trainers today having surprisingly arriving overnight if you can believe that.
But no mention of the compensation I was promised.
Last night I received a email to say out of stock still due for dispatch on 22/08/2024 although they were advertised on their website for immediate delivery so it’s very difficult to trust this company if they are ever telling the truth

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pair's of shoes

Ordered 2 pair's of shoes, first pair I opened a yellow stain on the white shoe and the second pair I opened were an odd pair of shoes in the box, very disappointed, plus it's costing me money to send back

19 July 2024
Rated 5 out of 5 stars

Great staff

I was very pleased with the attention and expert assistance i received from.assistant Trudy on Sat 3/08/24 also.on returning to store in Blanchardstown I received the same care & expert advice from member of staff Lucinda? Staff like these give Pavers the good name

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Online shopping made easy

I recently purchased sandals online from Pavers.ie in their sale. They were great value and fitted perfectly. I was surprised when they were delivered so promptly through An Post. I will be a return customer.

19 July 2024
Rated 5 out of 5 stars

Meeting my requirements!

Went to Pavers Taverham to look for particular shoes. However they weren’t practical and Olivia quickly offered alternatives and once she established what ‘I’ really wanted she was able to find the best shoes for me. So after going to look at some shoes I ended up buying a pair of shoes just right for me.
Nice to find a helpful and committed person with patience and good humour. I know where my shoes are coming from in the future!

6 July 2024
Unprompted review
Rated 1 out of 5 stars

No Shoes

Ordered shoes two weeks ago and asked for refund as I never received my goods. I have been refused a refund as they say they were shipped but tracking as not moved in over a week.

STAY CLEAR !! I will never purchase from Pavers again.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

They had exactly what I was looking for, the assistants were very helpful. I purchased a pair of Skechers Slip ins, perfect for my needs. Great value for money.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

No service or delivery but refunded less than paid!

Ordered shoes two weeks back, after prolonged wait received email that they can’t find the shoes and refund will be provided. Paid in total €49.99, but refund was issued for €40.50! After emailing them back for the difference- no answer received! Had to claim through Revolut claims to sort the issue and they did it in 20min.
After all the hassle the Pavers Ireland site still has the same shoes showing 3 available (same size as I have ordered)
Would not trust online shop of Pavers again….

14 June 2024
Unprompted review

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