Amazing service. Ordered a bike on the Saturday before bank holiday Monday. Changed my mind on colour and emailed them but genuinely expected drama. But no, they emailed first thing on Tuesday... See more
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Company details
About Pauls Cycles
Written by the company
Fast, Reliable Delivery
Built, Prepared, Checked and Repacked. Your part-assembled bike will be delivered to you within 1-2 days of despatch for Mainland UK. Free Delivery on Bikes over £3,000.
Free Click & Collect
From our store in Dereham, Norfolk on all bikes and accessories. Ready to ride with bikes fully assembled before collection.
No Nonsense, Expert Advice
Buying a bike online is difficult. We've been in the bike business since 1983 and promise the same online support as our instore experience. Get advice from our team of expert (and cycling obsessed!) advisors.
Cycle to Work Scheme
Make savings of up to 42% with salary sacrifice. We support most cycle to work schemes with a straight forward online process.
Flexible Payment Options
We offer finance options from as little as no deposit and 0% interest up to 18 months on some models. Alternatively, spread the cost or Pay Later with Klarna.
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Contact info
Unit A, 13 Yaxham Road, NR19 1HB, Dereham, United Kingdom
- 01362 690953
- info@paulscycles.co.uk
- paulscycles.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
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Great Company
Very quick delivery. Arrived a couple of days after ordering.
Customer Service was excellent , very friendly and helpful .
I'm very happy with my purchase.
Thankyou.
Great bike selection and super fast delivery …
Great bike selection and super fast delivery
Excellent service throughout
Excellent service throughout, with fast delivery and regular updates on progress.
I would recommend using Paul's Cycles.
Superb customer relations
I had a few issues to resolve for the purchase and the Paul’s team could NOT have been more helpful.
Sound advice and prompt service
Sound advice and prompt service. A+.
Delivery was on time and the bike was well packaged. A positive experience in world of disappointments.
Great service,good communication
Great service,good communication. I ordered my first full suspension bike and was dispatched the next day. Fast delivery. Great prices. So pleased with the bike can't wait to hit the trails with it.
Shopping on line made easy!
Shopping on line made easy!!
I saw the bike I wanted on Paul's Cycles at a really good price, with a 59% discount!
Paid easily by card on a Friday afternoon
Bike arrived Tuesday afternoon!
My Orbea Rise H30 is amazing!!
Thank you!!
Great service and very quick delivery…
Great service and very quick delivery and item arrived early and undamaged cant fault it
Always a pleasure to deal with.
Rapid first class service!
Ordered Wednesday morning. Spoke to someone to make an amendment to the order which was done swiftly on Thursday morning and the bike arrived at 0830 on Friday morning!
First class speedy delivery with great customer service.
Got a fantastic bike at a good price…
Got a fantastic bike at a good price but there was a small scuff on the frame when it arrived which has been covered with a sticker.
The big downside was with the delivery. I was told priority delivery in 1-2 days, expecting it to arrive on 26th June,(this was written on the box), it didn’t arrive until 2nd July. There was no communication at all from the delivery company DX, I was given a code to track delivery which was not visible for the first few days after dispatch, the bike was then delivered to multiple delivery depots around the country before finally arriving. The tracking page did not give an estimated date/time of delivery and there wasn’t any text or phone call to inform me of delivery. I found this extremely frustrating, when ordering expensive items you want to know that someone will be home to take delivery. I’m very happy with the bike and ease of ordering/communication from Pauls Cycled and would have scored higher but I would be reluctant to buy anything again due to the appalling delivery service and lack of communication by Dx.
Super easy to use their website
Super easy to use their website
Delivery of bike was within 3 days
Amazing
Fantastic
Fantastic. Couldn't be happier. Fast service, rapid delivery and excellent pricing
Great delivery.
Ordered a bike on Monday, it was on the doorstep on Wednesday morning from the opposite side of the country, I don’t think it gets any better than that.
Bike was in perfect condition, I just fitted the pedals and straighten the bars, good to go. Thanks.
Very good secure online experience
Very good secure online experience
Very good communication
and email spot on information
and a very well packed bike very secure for transit
all the parts that needed protection were very sercure
and very well protected
and delivered with in two days of order
Very pleased with my e-bike and service from Paul’s cycles
Many Thanks Chris Thomas 👍
Delivery was ok but grumpy driver ,but…
Delivery was ok but grumpy driver ,but more concerned about the marks on the top tube and headset I’ve tried everything to remove.i was not happy how the bike was packed the wheel should of been in its own box not zip tied to the bike and not enough packaging on the bike that’s prob why it was marked.my last bike online was packed fantastic from another company.my next purchase I will go to store and pick up and transport it home in my car this way any marks on it I can flag up there and then
Fast delivery quick process
Fast delivery quick process. Loving my new electric bike,flying up them hills 💪🏽
Fast courteous service
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