Pauls Cycles Reviews 

4,795
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, noting that orders arrive securely packaged, in perfect condition, and within just a few days of purchase. Buyers also frequently highlight the excellent overall value and competitive pricing of the products, alongside extremely helpful and knowledgeable staff members. However, some people mentioned that delivery communication was sometimes lacking, leaving consumers with little to no prior notice before packages arrived at their homes. Some reviewers also experienced minor issues such as occasional missing items or transit damages that required prompt replacements.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Product

Reviewers mention positive feedback about product, highlighting great value, amazing prices, and high... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and helpful... See more

Order

Clients share positive opinions on order, highlighting an easy online process, great prices, and... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates, fantastic deals, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service. Ordered a bike on the Saturday before bank holiday Monday. Changed my mind on colour and emailed them but genuinely expected drama. But no, they emailed first thing on Tuesday... See more

Rated 5 out of 5 stars

I visited the store whilst on holiday nearby. Staff were very friendly and knowledgeable and agreed the bike I had seen online would be ideal for the intended use. I ordered the bike online, after... See more

Rated 5 out of 5 stars

Nothing is too much trouble for these guys. When you walk in the shop with a “my bike feels off” and it’s four minutes before they close but they still fix it to ensure your rides are safe and sound.... See more

Rated 5 out of 5 stars

First time using Pauls Cycles, A good selection of bikes many priced lower than competitors. The web site and ordering is easy and the bike arrived within two days, unfortunatly pedals had not been d... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About Pauls Cycles

Written by the company

Fast, Reliable Delivery


Built, Prepared, Checked and Repacked. Your part-assembled bike will be delivered to you within 1-2 days of despatch for Mainland UK. Free Delivery on Bikes over £3,000.


Free Click & Collect


From our store in Dereham, Norfolk on all bikes and accessories. Ready to ride with bikes fully assembled before collection.


No Nonsense, Expert Advice


Buying a bike online is difficult. We've been in the bike business since 1983 and promise the same online support as our instore experience. Get advice from our team of expert (and cycling obsessed!) advisors.


Cycle to Work Scheme


Make savings of up to 42% with salary sacrifice. We support most cycle to work schemes with a straight forward online process.


Flexible Payment Options


We offer finance options from as little as no deposit and 0% interest up to 18 months on some models. Alternatively, spread the cost or Pay Later with Klarna.


Shop Mountain Bikes


Shop Road Bikes


Shop Electric Bikes


Shop Hybrid Bikes

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,795)

597 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Very quick delivery. Arrived a couple of days after ordering.
Customer Service was excellent , very friendly and helpful .
I'm very happy with my purchase.
Thankyou.

21 July 2026
Rated 5 out of 5 stars

Great service,good communication

Great service,good communication. I ordered my first full suspension bike and was dispatched the next day. Fast delivery. Great prices. So pleased with the bike can't wait to hit the trails with it.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Shopping on line made easy!

Shopping on line made easy!!
I saw the bike I wanted on Paul's Cycles at a really good price, with a 59% discount!
Paid easily by card on a Friday afternoon
Bike arrived Tuesday afternoon!
My Orbea Rise H30 is amazing!!
Thank you!!

17 July 2026
Rated 5 out of 5 stars

Rapid first class service!

Ordered Wednesday morning. Spoke to someone to make an amendment to the order which was done swiftly on Thursday morning and the bike arrived at 0830 on Friday morning!

First class speedy delivery with great customer service.

15 July 2026
Rated 3 out of 5 stars

Got a fantastic bike at a good price…

Got a fantastic bike at a good price but there was a small scuff on the frame when it arrived which has been covered with a sticker.
The big downside was with the delivery. I was told priority delivery in 1-2 days, expecting it to arrive on 26th June,(this was written on the box), it didn’t arrive until 2nd July. There was no communication at all from the delivery company DX, I was given a code to track delivery which was not visible for the first few days after dispatch, the bike was then delivered to multiple delivery depots around the country before finally arriving. The tracking page did not give an estimated date/time of delivery and there wasn’t any text or phone call to inform me of delivery. I found this extremely frustrating, when ordering expensive items you want to know that someone will be home to take delivery. I’m very happy with the bike and ease of ordering/communication from Pauls Cycled and would have scored higher but I would be reluctant to buy anything again due to the appalling delivery service and lack of communication by Dx.

19 June 2026
Rated 5 out of 5 stars

Great delivery.

Ordered a bike on Monday, it was on the doorstep on Wednesday morning from the opposite side of the country, I don’t think it gets any better than that.
Bike was in perfect condition, I just fitted the pedals and straighten the bars, good to go. Thanks.

13 July 2026
Rated 5 out of 5 stars

Very good secure online experience

Very good secure online experience
Very good communication
and email spot on information
and a very well packed bike very secure for transit
all the parts that needed protection were very sercure
and very well protected
and delivered with in two days of order
Very pleased with my e-bike and service from Paul’s cycles

Many Thanks Chris Thomas 👍

13 July 2026
Rated 1 out of 5 stars

Delivery was ok but grumpy driver ,but…

Delivery was ok but grumpy driver ,but more concerned about the marks on the top tube and headset I’ve tried everything to remove.i was not happy how the bike was packed the wheel should of been in its own box not zip tied to the bike and not enough packaging on the bike that’s prob why it was marked.my last bike online was packed fantastic from another company.my next purchase I will go to store and pick up and transport it home in my car this way any marks on it I can flag up there and then

14 July 2026
Unprompted review

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