Horrible craftsmanship quality. Stitches looks like done by 5 years old children. Quality of finished product looks nothing like their website. Ornaments are cheaply built too! Leather looks and feels... See more
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See what reviewers are saying
The ordering process was easy, fast international delivery and the product looked like on the pictures. It was my first order and surely not my last. I am very happy with the product quality :)
Love Paul Marius bags, we live in Normandy and it’s great to buy from a Normandy company. Great quality leather, prompt delivery, been buying for 10 years.
The website is relatively easy to navigate - for an English speaker. I am very happy with my men’s’ shoulder bag. I received it in at my home in Savannah, Georgia USA in just 5 days! The only surprise... See more
Company details
- Leather Goods Manufacturer
- Bag Shop
- Bags and Luggage Store
- Handbags Shop
- Leather Goods Store
- Luggage Store
About PAUL MARIUS
Written by the company
Créée en 2010 par Florent Poirier, PAUL MARIUS est devenu iconique grâce à son univers à la fois audacieux, innovant et intemporel.
Notre volonté : vous surprendre continuellement et vous offrir une expérience unique.
A travers ses collections de maroquinerie et prêt-à-porter, PAUL MARIUS n'a de cesse de voyager, oser, créer !
Retrouvez notre histoire et nos valeurs sur paulmarius.fr. Découvrir l'univers paul mariusContact info
Rouen, France
- relationclient@paulmarius.fr
- paulmarius.fr
4.5
Excellent
14K reviews
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Beware of Duty Charge
Whilst the import duty is mentioned within terms and conditions of sales it would be good customer practice to include a disclaimer at time of ordering to draw attention to it. Especially when delivery address is requested and therefore the company would be aware of likely additional charges that are going to be passed on to the customer. Customer Service is poor, took over 15 attempts to try and get hold of someone by phone and no reply to contact form. Will not be recommending this company to others, very disappointed especially given price paid for items.
13 November 2023
Reply from PAUL MARIUS
Hello,
We're very sorry to hear about your dissatisfaction.
However, our general terms and conditions of sale specify that : "Any tax, duty, fee, or other service that must be paid owing to French regulations, or the regulations of an importing country or country of transit, are borne by the Customer."
We can also assure you that our Customer Relations department can be contacted by e-mail at relationclient@paulmarius.fr or by telephone on 09 53 10 95 69.
We look forward to hearing from you and invite you to come back to us if you require any further information.
Yours sincerely
L'Équipe PAUL MARIUS
All was perfect !
9 November 2023
Originality and quality
Very original and beautiful bag, very good quality, fast received
7 November 2023
The bag is of great quality
The bag and the purse are of incredibly great quality, I unfortunately broke a piece and it was replaced free of charge. I ordered via the internet and the bag is more beautiful than on the web.
11 October 2023
Last minute birthday present very…
Last minute birthday present very beautiful and arrived so quickly how efficient. High quality product with high quality service
20 October 2023
Love my new bag
I am very satisfied with my Paul Marius experience, the quality is great and in case you choose being delivered, you receive the order right at your door within 24 hours in my case.
It's as good as it could be and I just LOVE my new bag!
12 October 2023
Réclamation to relationclient…
I sent a message to relationclient because there was a problem with my bag but i haven’t got any answer yet….
16 October 2023
Reply from PAUL MARIUS
Bonjour Madame Cabaj,
Nous sommes navrés de ce désagrément.
Toutefois, nos équipes Relation Client ne retrouvent pas de mail de votre part. Nous vous invitons à nous écrire à l'adresse suivante : relationclient@paulmarius.fr.
Cordialement,
L'équipe PAUL MARIUS
42 was a bit small but this was the…
42 was a bit small but this was the last one available and obviously it's the most BEAUTIFUL COAT EVER thanks to the designers !
11 October 2023
The package arrived damaged
The package arrived damaged. I wrote to ask what should be done and what actions Marius should take. I never received a response or any commercial gesture.
6 October 2023
Reply from PAUL MARIUS
Dear Mr,
We are sorry to read that your package was damaged during the shipment of your order, however, it seems that our Customer Service didn't receive any mail from you regarding this issue.
If this situation comes to happen again, we winvite you to contact us at relationclient@paulmarius.fr.
Best regards,
PAUL MARIUS' team.
Great leather quality
Great leather quality, the colour's also amazing. Great customer service
29 September 2023
Product exactly as described
Product exactly as described. Quick delivery. Well packaged.
25 September 2023
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