Paul Byron Reviews 

16,527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, with numerous orders arriving safely on the very next day in pristine condition. Shoppers also genuinely love the vast selection of comfortable footwear options available and the remarkably smooth, hassle-free online ordering process. Some reviewers were not happy with unexpected delivery delays, noting that their parcels occasionally took up to a full week or longer to reach them. A few consumers additionally mentioned receiving incorrect sizes or experiencing minor challenges regarding the specific fit of certain shoe models.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the extremely speedy and... See more

Product

Customers had positive experiences with product quality, describing shoes as very comfortable, stylish, and... See more

Service

Customers consistently note positive experiences with service, highlighting great value and fast delivery.... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast delivery times and smooth online... See more

Quality

People report positive experiences with quality, highlighting great footwear and fast service. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a pair of everyday, working around the house, shoes in a hurry, as my pair had given up the ghost. I ordered a pair, and it happened to be over the August Bank Holiday. They were dispatc... See more

Company replied

Rated 5 out of 5 stars

In my experience Byron shoes can be relied upon to give immediate attention to mail orders. I ordered outside office hours and two days later my shoes arrived in the post. A great service which avoids... See more

Company replied

Rated 5 out of 5 stars

the size i was looking for is wasn’t available, i was able to use the watsapp contacted as suggested on the page and someone got back to me within minutes to make it available and other updates. shoes... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this shoe store. I placed my order on Friday and had the shoes delivered on Saturday less than 24hours after I placed the order. The package was in perfect condition and my daughter... See more

Company replied



Company details

  1. Shoe Store
  2. Boot Store

Written by the company

Founded in 1978, Paul Byron has become one of Ireland’s most recognised and trusted retailers. Over that time the company has continued to grow adding new stores, brands, categories and departments. The business now operates 17 stores across the Republic of Ireland and has established itself as Ireland’s largest independent footwear retailer. We are still Irish owned and operated. We are immensely proud of our heritage and the loyal following we have built up over 40 years operating in Ireland. Our business is constantly evolving and adapting to the ever changing market but our core values remain the same. Our teams are dedicated to providing the best customer service, they are the best in the business offering expert advice on all of your footwear needs. We are the footwear experts in Ireland… We offer the widest footwear range in the market with the biggest selection of brands across all categories ensuring we have something to suit all tastes and trends. Our website www.paulbyronshoes.com offers the largest online footwear selection in Ireland and continues to grow at pace as we pursue our omni-channel growth strategy. We pride ourselves on the loyal relationships we have with our customers and brand partners which have ensured the success of our business. Our kids department offers the largest selection available in Ireland, featuring the best brands in the footwear industry. We know how important it is to get your child’s footwear choice correct… our customers know their child’s feet are safe in our hands! Our kids department offers professional advice and fitting from their first shoes onwards. Our mission is to deliver Quality, Value and Fashion every day….


Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

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4.9

All reviews

(16,527)

3,870 reviews in the last 12 months

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Rated 5 out of 5 stars

I had to return trainers which had been…

I had to return trainers which had been delivered very quick. They was no problem, they were exchanged for a different size and again I received them really quickly. Great service!

10 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Sam,

We are so pleased to hear that you had such a positive experience with our quick delivery and exchange process. It's wonderful to know that we could swiftly get the correct size to you.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great shoes great shop.

Great shoes great shop.

12 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Magdalena,

We are so happy to hear you had such a positive experience with both our shoes and our shop! We truly appreciate your kind words 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Easy to order

Easy to order - prompt delivery - very good service - thank you.

11 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Orla,

We are so pleased to hear that your ordering process was easy, your delivery was prompt, and that you received very good service. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Loved the boots

Loved the boots, great quality, great value, quick delivery

11 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Anon,

We are so pleased you loved the boots, found them to be of great quality and value, and that your delivery was quick😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Excellent service inshore

Excellent service inshore. Runners not in stock in the size I wanted so bought them online. Runners arrived the next day. Great service.

19 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Laura,

We are so pleased to hear you received excellent service in-store and that your online purchase arrived so quickly. It's wonderful that we could help you get what you needed.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Great buying experience

Great buying experience. Shoes arrived in very quick time and very happy with them.

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Mary,

We are so pleased to hear that you had a great buying experience and that your shoes arrived very quickly. We're delighted you are very happy with them! 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Fast delivery

Fast delivery shoes are amazing.
So comfortable.

18 August 2026
Paul Byron logo

Reply from Paul Byron

Thank you for supporting Irish business,

Kind regards
PB Team.

Rated 5 out of 5 stars

Very prompt delivery and goods were pleasantly packaged

Very prompt in dealing with my order and kept me well informed. Then a fast delivery and the goods were packaged very well. I would definitely order from your company again!

14 August 2026
Paul Byron logo

Reply from Paul Byron

Hllo Fiona,

We are so pleased to hear that your order was dealt with promptly and that you were kept well informed. It's wonderful to know that you received fast delivery and that your goods were well packaged. We truly appreciate your kind words and look forward to you ordering from us again.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

First class service shoes were just as…

First class service shoes were just as seen and I saved over 30% of the retail stores

18 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Peter,

We are so pleased to hear that you received first-class service and that your shoes were just as you expected. We're especially happy you saved over 30% off retail prices! 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

As always Katie super helpful

As always Katie super helpful. Katie is so helpful and patient. The shop was very busy she catered for everyone with a smile. Thank you Katie

25 August 2026
Unprompted review
Paul Byron logo

Reply from Paul Byron

Hello Mona,

We are so pleased to hear about your consistently positive experiences with our team member. It's wonderful to know that she is so helpful and patient, even when the shop is busy. We're delighted she caters for everyone with a smile!

We truly appreciate your support of our Irish business.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

I had to return the shoes as they were…

I had to return the shoes as they were too small. The customer service was just super. Thank you.

10 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Valerie ,

We appreciate your feedback and are glad our customer service team could assist you with the shoe return. We hope the replacement pair fits perfectly!

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, return made easy by dropping to shop. Excellent service.

10 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Geraldine,

We are so pleased to hear that you experienced fast delivery and found our return process easy. We truly appreciate your kind words and are delighted you received excellent service. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Easy to order great offer already…

Easy to order great offer already purchased 3 pairs a speedy delivery

11 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Mary,

We are so pleased to hear that you found the ordering process easy and that you've already purchased three pairs! We're also delighted about your speedy delivery.😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Price

Price, delivery and speed ..... 5* service!

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Sarah,

We're so happy to hear you were pleased with our pricing, delivery, and speed! Thank you for your kind words.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Shoes great quality

18 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Sarah

We are so pleased to hear that your shoes are of great quality and that they arrived so quickly. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars
Paul Byron logo

Reply from Paul Byron

Hello mags,

We are so pleased to hear you received excellent quality and fast shipping. We truly appreciate your kind words😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

So easy to order & delivery was quick

So easy to order & delivery was quick. What I’d ordered arrived in perfect condition

11 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Caroline,

We are so pleased to hear that your ordering experience was easy and that your delivery was quick. It's wonderful to know that your order arrived in perfect condition.😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

CROCS CLASSIC CLOG

CROCS CLASSIC CLOG - METEOR
Perfect color, perfect size, very comfortable shoes, good price, fast shipping, excellent contact with the service. I recommend shopping at Paul Byron Asia

17 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Asia,

We are so happy to hear you are pleased with your recent purchase! It's wonderful to know you found the perfect color and size, and that you're enjoying the comfort of your new shoes. We truly appreciate your kind words about our service and fast shipping.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

The shoes were good and comfortable

The shoes were good and comfortable

10 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Paddy,

We're so happy to hear you found the shoes comfortable and good! Thank you for sharing your positive feedback with us.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

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