Paul Byron Reviews 

16,519
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, with numerous orders arriving safely on the very next day in pristine condition. Shoppers also genuinely love the vast selection of comfortable footwear options available and the remarkably smooth, hassle-free online ordering process. Some reviewers were not happy with unexpected delivery delays, noting that their parcels occasionally took up to a full week or longer to reach them. A few consumers additionally mentioned receiving incorrect sizes or experiencing minor challenges regarding the specific fit of certain shoe models.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the extremely speedy and... See more

Product

Customers had positive experiences with product quality, describing shoes as very comfortable, stylish, and... See more

Service

Customers consistently note positive experiences with service, highlighting great value and fast delivery.... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast delivery times and smooth online... See more

Quality

People report positive experiences with quality, highlighting great footwear and fast service. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a pair of everyday, working around the house, shoes in a hurry, as my pair had given up the ghost. I ordered a pair, and it happened to be over the August Bank Holiday. They were dispatc... See more

Company replied

Rated 5 out of 5 stars

In my experience Byron shoes can be relied upon to give immediate attention to mail orders. I ordered outside office hours and two days later my shoes arrived in the post. A great service which avoids... See more

Company replied

Rated 5 out of 5 stars

the size i was looking for is wasn’t available, i was able to use the watsapp contacted as suggested on the page and someone got back to me within minutes to make it available and other updates. shoes... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this shoe store. I placed my order on Friday and had the shoes delivered on Saturday less than 24hours after I placed the order. The package was in perfect condition and my daughter... See more

Company replied



Company details

  1. Shoe Store
  2. Boot Store

Written by the company

Founded in 1978, Paul Byron has become one of Ireland’s most recognised and trusted retailers. Over that time the company has continued to grow adding new stores, brands, categories and departments. The business now operates 17 stores across the Republic of Ireland and has established itself as Ireland’s largest independent footwear retailer. We are still Irish owned and operated. We are immensely proud of our heritage and the loyal following we have built up over 40 years operating in Ireland. Our business is constantly evolving and adapting to the ever changing market but our core values remain the same. Our teams are dedicated to providing the best customer service, they are the best in the business offering expert advice on all of your footwear needs. We are the footwear experts in Ireland… We offer the widest footwear range in the market with the biggest selection of brands across all categories ensuring we have something to suit all tastes and trends. Our website www.paulbyronshoes.com offers the largest online footwear selection in Ireland and continues to grow at pace as we pursue our omni-channel growth strategy. We pride ourselves on the loyal relationships we have with our customers and brand partners which have ensured the success of our business. Our kids department offers the largest selection available in Ireland, featuring the best brands in the footwear industry. We know how important it is to get your child’s footwear choice correct… our customers know their child’s feet are safe in our hands! Our kids department offers professional advice and fitting from their first shoes onwards. Our mission is to deliver Quality, Value and Fashion every day….


Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

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4.9

All reviews

(16,519)

3,853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection and reasonably priced

Great selection to choose from and very reasonably priced. Speedy delivery.

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Edward,

We are so pleased to hear you found a great selection to choose from and that our products were very reasonably priced, along with speedy delivery. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Excellent service and speedy delivery

Excellent service and speedy delivery

25 August 2026
Paul Byron logo

Reply from Paul Byron

Hello,

We are so pleased to hear you received excellent service and speedy delivery! We truly appreciate your kind words 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Very prompt delivery service and good…

Very prompt delivery service and good sale on the shoes I bought

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Celine,

We are so pleased to hear that you were happy with our prompt delivery service and found a good sale on the shoes you bought. 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Quality footwear

So easy to order, very fast delivery.
I was very happy with my purchase.
Great quality footwear.
Would definitely recommend Paul Byron.

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Carmel,

We are so pleased to hear you found ordering easy and received fast delivery. It's wonderful that you were very happy with your purchase and the great quality of our footwear. We truly appreciate your recommendation 😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Efficient service

Efficient service. Good product.

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Joanne,

We're so happy to hear you found our service efficient and our product good. Thank you for your positive feedback😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

100% recommend

100% recommend. The delivery was very quick.

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello loraine,

We are so pleased to hear you would 100% recommend us and that the delivery was very quick. 😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Fab boots

Fab boots. Very quick delivery

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Elaine,

We are so pleased to hear you are happy with your new boots and experienced very quick delivery! We truly appreciate your kind words and support.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Super quick service

Super quick service. I ordered late Tuesday night and they arrived on Thursday morning.

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Angela,

We are absolutely delighted to hear that your order arrived so quickly! We always strive to provide efficient service, and it's wonderful to know we met your expectations. Thank you for sharing your positive experience.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 3 out of 5 stars

The quality of the shoes is very good

The quality of the shoes is very good, and I’m happy with my purchase. However, the delivery took much longer than expected, and I had to contact customer service to ask what was happening with my order.

Fortunately, customer service responded immediately and sent my package the same day I contacted them. I really appreciated their quick response and assistance.

For future purchases, I would appreciate it if the order could be dispatched within the 1–2 working days stated on the website.

4 June 2026
Paul Byron logo

Reply from Paul Byron

Hello Denisse,

We are happy to hear you are pleased with the quality of your new shoes. We sincerely regret the delay in your delivery and the need to contact our customer service team. We appreciate you acknowledging their prompt assistance. We are actively working to ensure all orders are dispatched within the stated timeframe of 1-2 working days for future purchases, however during busier periods this can take a bit longer,
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Outstanding quality absolutely…

Outstanding quality absolutely delighted with my purchase and excellent delivery service ordered and delivered within 48 hours. Looking forward to shopping with you again, thank you, Paula.

25 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Paula,

We are absolutely delighted to hear that you are so pleased with your purchase and our excellent delivery service. It's wonderful that your order arrived so quickly. We truly appreciate your kind words and look forward to welcoming you back again soon😊

We truly appreciate your support of our Irish business.

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Super

Super fast delivery and a range of kids shoes to choose from! Great back to school deal! Will buy again 😊

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Louise,

We are so pleased you appreciated our super fast delivery and the range of kids' shoes available, especially with our back-to-school deal! We truly appreciate your kind words and look forward to serving you again😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Excellent service

Such a great service. Got my order the next day very quick delivery. And boots were perfect very comfortable.

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Laura,

We are so pleased to hear that you enjoyed our great service and that your order arrived the next day! It's wonderful that your boots were perfect and very comfortable. 😊
We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Value for money and the next day…

Value for money and the next day delivery that I wasn't expecting. Thank you

26 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Majella,

We are so pleased to hear that you found great value and were happy with our next-day delivery📦

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Superb service

Superb service. Thank you.

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Claire,

We are so happy to hear that you had a positive experience with our service. Thank you for your kind words😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 4 out of 5 stars

We at killians landscapers

We at killians landscapers
We need good foot ware for all the walking around
Looking at jobs and getting around
Thanks for the new shoes
Your s eamonn grogan killians landscapers

1 September 2026
Unprompted review
Paul Byron logo

Reply from Paul Byron

Hello Eamonn,

We are glad to hear our footwear is meeting the demands of your active work. We understand the importance of durable and comfortable shoes for your team's daily tasks. Thank you for sharing your positive experience😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

Rated 5 out of 5 stars

Received by post

Received by post, 2 working days and perfect fit and as described

24 August 2026
Paul Byron logo

Reply from Paul Byron

Hello Anne,

We are so pleased to hear that your order was delivered promptly within two working days and that the item was a perfect fit and exactly as described😊

We truly appreciate your support of our Irish business.

Kind regards,
The PB Team.

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