Clive was fantastic. Really went above and beyond to assist us today. Unfortunately, our matter went from a simple tap replacement to issues with small leaks and piping. However, Clive not only replac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a tall kitchen unit delivered and fitted by Clive yesterday. Definately a 5 star review. He was punctual, friendly, polite with excellent installation of unit and cleaned up so no mess at all.... See more
Company replied
Martin - Outstanding and absolute amazing! He entered my house with a kind demeanour, taking his shoes off without being asked too and was very polite in general. Martin cleaned up after himself when... See more
Company replied
Clive came to fix the LED under-light in my kitchen, which turned out to need a new transformer. He was absolutely fantastic from start to finish. He was very friendly and chatty, which immediately pu... See more
Company replied
4.8
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paula Rosa Kitchens
Thank you for your great feedback. We’re delighted to hear that Martin made such a positive impression. He takes real pride in his work, and we’ll be sure to pass on your kind words.
Thank you for the recommendation, it’s very much appreciated.
Extractor Fan Repair
Great service from start to finish. The extractor fan was repaired quickly and professionally, and everything is now working perfectly. Really good experience overall – thank you!
2 March 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for your lovely feedback. We’re really pleased to hear you had a great experience from start to finish and that the extractor fan was repaired quickly and professionally.
It’s great to know everything is now working perfectly. Thank you for taking the time to share your experience, it’s very much appreciated by the team.
Martin was great
Martin was great, he fixed the issue in literally 5 mins and was all smiles. Excellent service!
2 March 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for your great review. We’re really pleased to hear that Martin was able to resolve the issue so quickly and with a smile.
It’s fantastic to know you received excellent service, we’ll be sure to pass on your kind feedback to Martin.
Great job done professionally
Great job done professionally, thanks.
23 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for your kind words. We’re delighted to hear that you were happy with the job and that it was carried out professionally.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience. If you ever need us again, we’ll be more than happy to help.
Kevin changed our splash back for us…
Kevin changed our splash back for us and did a great job!!
23 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for your lovely review! We’re so pleased to hear that Kevin did a great job changing your splash back. He’ll be delighted to know his work made such a positive impression.
We really appreciate you taking the time to share your experience and hope to help you again in the future.
Plumber
Plumber very friendly and helpful , problem was resolved very quickly and efficiently
20 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your kind feedback! We’re really pleased to hear that your plumber was friendly and helpful, and that the issue was resolved quickly and efficiently. Providing prompt, professional service is always our priority, so it’s great to know we delivered on this occasion.
We truly appreciate you taking the time to share your experience and look forward to helping you again in the future if you ever need us.
Kitchen top repair
Clive and Kev were great. They fully explained what they were going to do as well as giving a comprehensive overview of the work carried out before they left. Everything was kept tidy and they even fixed a couple of minor issues they had spotted with the kitchen which were unrelated to the work they were carrying out
18 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your kind feedback.
We’re delighted to hear that Clive and Kev took the time to clearly explain the work and provide a thorough overview before they left, that level of care and communication is exactly what we aim to deliver. It’s also great to know everything was left tidy and that they were able to help with a few additional issues along the way.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely comments on to them.
The Paula Rosa Kitchens Team
Tap Replacement
Kevin was very efficient and quickly got the job done. Kind and friendly service
17 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for your lovely feedback.
We’re so pleased to hear that Kevin provided efficient, friendly service and got everything sorted quickly for you.
Thanks again for taking the time to share your experience.
Under fridge vent
Kevin was great today, very polite and got the job done to high standards. Very happy
17 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your kind review.
We’re really pleased to hear that Kevin provided such a positive experience and carried out the work to such a high standard. His professionalism and attention to detail are exactly what we aim to deliver for every customer, so it’s wonderful to know you’re very happy with the result.
Thank you for choosing Paula Rosa Kitchens.
KEVIN the Man
Kevin the technician that did the job was, friendly, personable and above all professional. Highly recommend him and the company
17 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for taking the time to share your experience.
We’re so pleased to hear that Kevin delivered such a professional service and made the visit a positive one with his friendly and approachable manner. Our technicians take great pride in their work, so it’s fantastic to know he left such a strong impression.
Your recommendation means a great deal to us, and we’ll be sure Kevin hears your kind feedback.
Thank you for choosing Paula Rosa Kitchens.
Phoned to let us know approximately…Great service thanks
Phoned to let us know approximately what time he would arrive and was prompt, clean and tidy. Kevin solved the problem quickly and left us with working under counter lights.
16 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for taking the time to share your experience.
We’re delighted to hear that Kevin kept you informed of his arrival time and delivered prompt, clean and tidy service. It’s great to know he was able to resolve the issue quickly and get your under-counter lights working again.
We really appreciate your feedback and will be sure to pass your kind comments on to Kevin.
The Paula Rosa Kitchens Team
Reply from Paula Rosa Kitchens
Thank you for your kind review.
We’re so pleased to hear that you found the service professional, punctual and helpful, that’s exactly the standard we aim to deliver for every customer. Your feedback is greatly appreciated.
Thank you again for taking the time to share your experience.
Brilliant result !
Fitter (Martin) has done a brilliant job fitting extra units to create a breakfast bar within an existing kitchen.
He worked quickly, was neat and tidy and the result is amazing - looks as though it has always been there. Thanks to Tracey who helped with the design. Great team … thank you!
13 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your wonderful feedback.
We’re delighted to hear how pleased you are with your new breakfast bar and that it blends so seamlessly with your existing kitchen, that’s exactly the result we aim for. It’s great to know Martin’s workmanship, speed and attention to detail made such a positive impression, and we’re equally pleased that Tracey was able to support you with the design.
We’ll be sure to pass your lovely comments on to them both. Thank you again for your kind words, we really appreciate you taking the time to share your experience.
Martin from PRM went above and beyond…
Martin from PRM went above and beyond to install our kitchen cabinets, custom creating a corner piece for us. Great service from him in particular with the fitting.
12 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your lovely feedback.
We’re delighted to hear that you had such a positive experience, and that Martin was able to go above and beyond during your installation. Creating a custom corner solution is a great example of the care and craftsmanship our fitting team brings to every project, so it’s wonderful to know his work made such a difference to you.
Thank you again for choosing Paula Rosa Kitchens, and we hope you enjoy your new kitchen for many years to come.
Clive gets ⭐️⭐️⭐️⭐️⭐️
Clive came to fix the LED under-light in my kitchen, which turned out to need a new transformer. He was absolutely fantastic from start to finish. He was very friendly and chatty, which immediately put me at ease, and his customer service was excellent. He explained everything clearly and carried out the work efficiently and professionally. I’m really pleased with the result and wouldn’t hesitate to recommend him. A genuine 5-star service! ⭐⭐⭐⭐⭐
11 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for such a fantastic review.
We’re delighted to hear that Clive provided such a positive experience while resolving the issue with your LED under-lighting. Taking the time to explain the work clearly, work efficiently and make customers feel comfortable is exactly the level of service we strive for, so it’s wonderful to know he made you feel at ease from start to finish.
Your kind words and recommendation mean a great deal to both Clive and the wider team at Paula Rosa Kitchens, we’ll be sure to pass your feedback on to him.
Thanks again for choosing us, and please don’t hesitate to get in touch if we can help with anything in the future.
Warm regards,
The Paula Rosa Kitchens Team
PR Kitchens
PR Kitchens came and sorted my drawer professionally and Kevin was a great chap.
11 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your kind feedback. We’re really pleased to hear your drawer issue was sorted quickly and professionally.
Kevin will be delighted to hear your comments, we agree, he’s a great chap and always takes pride in doing a thorough job!
Thanks again for choosing Paula Rosa Manhattan, and please don’t hesitate to get in touch if we can help with anything else in the future.
Clive came and fixed my tap
Clive came and fixed my tap. A freindly guy and all work was done well. Very happy. Would recommend Clive to do your work.
10 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Clive was able to resolve the issue with your tap and that you found him friendly, professional and thorough. Our aftercare team take real pride in their work, so it’s great to know you felt well looked after.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Warm regards,
The Paula Rosa Kitchens Team
Martin did a quick and fantastic job.
Martin did a quick and fantastic job.
It's good nowadays to get a workman who knows what he is doing. He was quick and efficient and explained to me the reason for the leaky tap. He replaced it very quickly, tested it to make sure the problem was fixed. I would recommend him and the company to family and friends. Thankyou for a job well done.
10 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for your lovely feedback.
We’re really pleased to hear that Martin was able to sort the issue with your tap so quickly and efficiently. Taking the time to explain the problem and make sure everything is fully tested and resolved is exactly the standard of service we aim for, so it’s great to know you felt confident and well looked after.
Thanks again for choosing us, and please don’t hesitate to reach out if you ever need anything in the future.
Warm regards,
The Paula Rosa Kitchens Team
Great customer service from Martin
Martin was very helpful repairing a door fixing in my kitchen and explaining the issue attentively.
10 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you for your kind review.
We’re so pleased to hear that Martin was able to help with the door repair and take the time to clearly explain the issue for you. We know how important those finishing details are in a kitchen, and it’s great to know you felt confident and reassured throughout
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Warm regards,
The Paula Rosa Kitchens Team
Clive did a superb job repairing the…
Clive did a superb job repairing the problem we had with the kitchen corner unit and also tidied up several other little issues. He was very professional, amicable and diligent.
5 February 2026
Unprompted review
Reply from Paula Rosa Kitchens
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Clive was able to resolve the issue with your corner unit and take care of the smaller fixes too. He takes real pride in his work, so it’s great to know his professionalism, friendliness and attention to detail made such a positive impression.
We’ll be sure to pass your kind comments on to him. Thanks again for choosing Paula Rosa Manhattan, we’re always here if you need anything in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.