Patterson Law Motoring Solicitors Reviews 

1,011
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, knowledge, and compassionate approach, making them feel at ease during stressful situations. Many highlight the outstanding customer service, noting the clear, detailed advice and exceptional support received. People also appreciate the quick response times and efficient communication, which often leads to positive outcomes and peace of mind. However, some reviewers expressed dissatisfaction with the quality of the legal service or representation provided, citing concerns about underprepared cases, unsuitable advocates, or a perceived lack of expertise. These customers occasionally noted issues such as poor communication, dismissive responses, or feeling that the advice offered was basic and not tailored to their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the services for expert... See more

Customer communications

Reviewers express satisfaction with the initial contact, noting quick responses and helpful advice. Customers... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Faith and all the team. A family member was facing a potential totting up ban which would have caused multiple hardship to many people. Patterson Law put us at ease, put together... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Patterson Law enough for guiding me through a really stressful situation. The entire team were fantastic from start to finish. Ashleigh’s support over the phone and by email was outs... See more

Company replied

Rated 5 out of 5 stars

Jessica Dolan, I am vey late in leaving a review, however I believe your management also assisted in my Road traffic matter. So I hope that this still counts. Jessica, you were fantastic, still brings... See more

Company replied

Rated 5 out of 5 stars

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent muc... See more

Company replied


Company details

  1. Law Firm

Written by the company

Specialist Motoring Law Solicitors We are specialist UK motoring lawyers and deal with between 5,000 & 6,000 motoring offence cases across England and Wales each year


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,011)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Spoke to a lady from this company abiut…

Spoke to a lady from this company abiut my speeding fine and was given great advise witch I really appreciated I would highly recommend and thank you so much again

23 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome Michael, thank you for your feedback

Rated 5 out of 5 stars

Excellent professional service

They were professional, helpful, knowledgeable and FREE. They listened to my issue following a motoring offence and gave me clear advice. Two other firms of solicitors never even got back to me even though I was prepared to pay.

23 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Raad, so pleased you found our service helpful

Rated 5 out of 5 stars

Excellent experience

Excellent experience, Rachel called me regarding my speeding fine and gave me some reassuring professional advice at no cost. I would highly recommend. Thank you.

17 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Robert, so pleased to hear our advice was reassuring.

Rated 5 out of 5 stars

Patterson Law were very helpful in assisting with my case

Patterson Law were very helpful in assisting with my case. Although I was initially upset, Claire quickly resolved the issue with great professionalism and care, demonstrating that they truly value their clients' satisfaction.

13 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Jalal, your positive feedback is really appreciated, so pleased we were able to resolve it for you.

Rated 5 out of 5 stars

Free Advice - Motoring

Fantastic Free Advice in regard to a motoring matter. Put me at ease, would definitely recommend.

28 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for the positive feedback Clark

Rated 5 out of 5 stars

This had been the most selfless

This had been the most selfless, empathetic, and thought-saving legal service I’ve ever had. I was lucky to get to Rachel, who who had the patience and empathy with my situation. She gave me free advice and how I’m going to handle the matter. I didn’t pay a dime. Once again, thank you.

6 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome Eugene, thank you so much for your kind words

Rated 5 out of 5 stars

Very helpful

I spoke to Karen on the phone today, she was very helpful and very informative and also very polite and pleasant.

12 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your review, we will be sure to pass on your feedback to Karen

Rated 5 out of 5 stars

Very good initial consultation

I have only had an initial consultation with the firm, but should i need to go further with their assistance I am reassured that I will be dealing with a competent and trustworthy firm of specialist motoring lawyers.

11 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your positive feedback, it really is appreciated.

Rated 5 out of 5 stars

two tickets in one week!

I contacted Patterson Law after receiving a couple of tickets in the same week. They called me back and followed up to make sure I had the info I needed.
Although I didn't need them in the end their advice was concise and useful. Should I need a solicitor in the future, I will definitely give them a call.

J Harrison

15 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are delighted we were able to help Jolian, thank you for leaving a review

Rated 1 out of 5 stars

Utterly Devastating Experience – I Deeply Regret Using Patterson Law

I don’t write reviews lightly, but what I went through with Patterson Law deserves to be shared. I spent a total of £2,820, and despite everything, I was still banned from driving for six months and ordered to pay 50% of the legal fees of the prosecution's barrister. All of this happened while I was left feeling voiceless and betrayed.

The person solicitor in charge of my case, Jessica Dolan, received all the information she needed. I gave her everything, details about the incident, my family, my job, and personal background. But in the end, a third-party barrister who knew little about me or my case was sent to represent me. He had three cases to attend to that day, and mine clearly wasn’t given the attention it deserved.

The police officer's story was full of inconsistencies. He first claimed I was driving at 85 mph, then apologised and corrected himself to 75 mph, only to revert again to 85 mph later. In his body-worn camera footage, he clearly stated that his car’s dash cam recorded everything, but when pressed to provide that footage, it turned out to be a complete lie. There was no dash cam recording, yet that critical detail was never properly challenged in court.

When I first appeared at the magistrates' court, I pleaded not guilty, on the condition that the police produce the video evidence they claimed to have. But when I got to the appeal, the narrative had conveniently changed. There was no video, no proof and yet I was still convicted.

Incredibly, even my car’s number plate was recorded wrongly in the officer’s statement although the correct plate appeared in his body-worn footage. I tried to signal this error in court, looking to my barrister to intervene.

One of the most humiliating and painful moments came when the judge questioned the barrister about my personal circumstances — my family, my children, the hardship I’d face with a driving ban. The barrister said there was no proof. I was seated right there. Why didn’t anyone ask me? I had the birth certificates with me. The judge assumed I was making up stories.

I have nothing but regret for ever contacting Patterson Law. Why didn’t I go to a local, physical solicitor I could meet and speak with face-to-face? Why did I trust an online firm that handed me over to someone who didn’t know me, didn’t care, and wasn’t prepared?

I was convicted for an offence I didn’t commit, with no video evidence, inconsistent police testimony, and a legal defence that barely scratched the surface of my case.

I would never recommend Patterson Law to anyone. Not for minor cases, and certainly not for anything serious. No matter how many positive reviews they have, my experience was terrible, and the emotional and financial toll it’s taken on me is something I wouldn’t wish on anyone.

I still don’t know how to explain this pain.

6 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We share your disappointment with the outcome. While this forum is not the appropriate place to discuss the specifics of your case, we can confirm that you have since spoken with our Client Care Manager and we hope that conversation was helpful.

Rated 5 out of 5 stars

Huge thanks to Dominic and Stephanie.

I was in quite a state when I received a letter from the police regarding an incident with another car and wasn't sure what to do. Having seen the excellent reviews for Patterson's I set up a call and Dominic talked me through the situation and I could feel my anxiety levels start to drop. Dominic then agreed to check my statement and now I have heard back from the police with the offer of doing a course and no points on my licence. So, my thanks to Dominic and Stephanie, who calmly walked me through options. I would have no hesitation in recommending Paterson's.

5 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your kind words, we are delighted you were happy with our service

Rated 5 out of 5 stars

Patterson and Rima - Thank you

Patterson, Karen and Rima have offered their advice free of charge, and been so helpful.
Rima from Patterson Law has been an angel for me, helping me chase a case that went positive. She did it without any other interest to help and I appreciate it so much! It meant the world when I needed this.
Thank you Rima and Patterson Law!

2 June 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Your kind words are very much appreciated, delighted we could help.

Rated 5 out of 5 stars

"Help" available when needed....

In April I contacted Patterson Law regarding the ongoing Single Justice procedure as prior I had experienced an injustice. I spoke to Dominic at Patterson Law who advised me on my Court appearance on 28th April 2025 and whom reduced the original fine to half the amount. However, despite this positive result I was still having problems obtaining written confirmation and/or correct instruction to make payment etc of the reduced amount. As a result I again contacted Dominic whom again provided free advice and I have since managed to pin down those responsible in the court system to make the necessary amendments and arrangements which I have since made full payment of the reduced fine amount putting the injustice experience behind me.
Thanks again Dominic for your valued help and assistance.

28 April 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are so pleased you managed to achieve the desired outcome Chris, thank you for your review.

Rated 5 out of 5 stars

V helpful response in time of need

Calm considerate efficient and informative response given to initial question placed from outside magistrates court thank you

30 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your review

Rated 5 out of 5 stars

Single justice procedure (part 1)

Having received a single justice procedure, I was filled with anxiety, stress and confusion as the evidence in the documentation did not marry with my alleged offence. I contacted Patterson Law for some free advice before making an uninformed decision that I didn't feel comfortable with. I was called back by Karen Parsons who once had all the information she needed went through every possible scenario with me from a legislative point of view which not only reduced my anxieties but enabled me to make a more informed decision. This was fast approaching my deadline and the end of the working day for Karen but assured me she will not leave the call until not only I was happy but she was also, which again put me further at ease. Id like to thank Karen and will update on the outcome in (part 2)

29 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are delighted to hear Karen was able to reduce your anxieties, thank you for your review Tyrell

Rated 5 out of 5 stars

They are professionals

They are professionals. Advise me recently and I’m happy with their help. Highly recommended!

29 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you for your positive feedback Ihor

Rated 1 out of 5 stars

Patronising people

This isn't a gripe because of the advice given but a complaint on HOW it was given. I'm 65 years of age and I felt like a 2 year old after speaking to these people! I would not reccomend this firm to anybody!

27 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are so sorry for any discomfort caused during your advice call. The Legal advisor you spoke with usually receives such positive feedback and reviews, we regret this was not your experience.

Rated 5 out of 5 stars

Very information introductory conversation

It was a shock to my system to discover that I had been speeding when I thought I was obeying the speed limit.
I found highly rated reviews of Patterson's online.
Karen Parsons telephoned me, and was absolutely brilliant. She clearly set out the facts of the justice system, professionally explained the options open to me and the assistance the Firm can provide in each case.
Her approach was very structured, and she was able to set out the range of punishments (none of them good!) that are possible.
I was most impressed by this introductory conversation, and I looking forward to receiving Patterson's further support through this difficult time.

27 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are delighted you were happy with our service, thank you so much for your review

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