Patio Products USA Reviews 

worst experience i've ever had with a supplier. I'm still waiting on a replacement part for a faulty sunpak heater. It's the 2nd faulty part on this one heater. I first ordered them in october and was delayed until mid Dec....then finally got them and 1 is faulty and yet to work. I guess maybe in July i'll get my heaters working..
I've begged for someone to call but ya'll have not...so i consider Patio products to be awful and would never recommend them to anyone.

Great products, competitive pricing, and free shipping! Need I say more. We purchased several items for our outdoor kitchen. Although shipping may be delayed due to the Pandemic, to our surprise, we have already begun receiving items from our purchase. Customer Service is great! They offer high-end products for all your outdoor needs. Highly recommend.

The order was easy, and the replacement glass was perfect! Thanks

What a fraud. Advertised my item was in stock, took my money and then said the item was not in stock. That was almost 2 months ago and haven't heard from them since. They continue to advertise that the item is "in stock". They do not answer my phone calls and the "click button" to cancel does not work. Right now I'm feeling my money was stolen.

Worse company to deal with! Order a Christmas Lantern with music and lights for our front porch. They sent an icemaker! I've sent an email, no answer! I am now on the phone 30 minutes waiting to speak to someone! Don't use this company! Horrible!

The Infratech products are great. I ordered two heaters about a two months ago. One came in perfect and works great, the other had broken heating elements. I ordered replacement elements and one of two elements came in broken 3 weeks later. Given how slow the turnaround is on these I would expect the company to have figured out a better way to ship these elements safely.

I ordered a Halloween decoration and two days later I was told the item was no longer available. It was very disappointing you need to bet able to trust that an item you order is available. I do appreciate the quick refund that was very nice.

Really great experience. Lights arrived really fast, great price and they are beautiful. Very happy.

I'm so frustrated. I received a quote and needed a small color change to one item. I called and the sales associate said he wanted to check me out over the phone. He did that and when I went to give the specs to my electrician to do pre wiring via the confirmed order, I realized that the sales associate ordered me the wrong heater! I then had to pay a waiting while I waited on hold for an HOUR to try and sort it out. One customer service associate said she couldn't help and put me back on hold. Then I finally was able to get someone to help me via online chat. He was helpful and sorted it out, but NEVER apologized or offered to place the order immediately. I then had to wait for ANOTHER ESTIMATE which took an hour and finally just placed the order. Again, super frustrating. If other items weren't already shipping from you I would have taken my business elsewhere.

I ordered 2 Bromic Heaters on May 10, 2020. When they arrived a forklift had damaged the products, so they sent new heaters but failed to send the parts that go with them. Therefore, it is now November, and my heaters are inoperable. What a waste of $4125.41.

I requested a return today and am looking for other heaters, so I can sit on my patio without freezing.

I Bought and paid for a grill I'd been watching for a while. The website said it was in stock and there was a 10% off discount. The website would not apply the 10% discount but I wanted the grill so I ordered it. Within a couple of days I received an email from them saying it was going to be delayed due to Civid-19 and manufacturer delays. Originally it was like a two week delay so I was fine. As soon as the date came around for it to be shipped according to their update, I received another email saying it was going t be delayed longer. All in all, I got six different notifications of the delivery being delayed inside 2 months. I was however receiving tons of emails for promotions from them. I did call early on in the process and waited about 40 minutes before I decided to just get a call back from them. I took about 5 hours before they got back to me. I was then informed by the person I spoke with that not all of their grills qualify for the 10% off even though there was no obvious disclaimer on their website when I ordered. She did get the 10% discount applied but that was the best it even got. After the sixth email saying things were delayed I called and asked to speak to a supervisor. The first supervisor I spoke with couldn't do anything for me and kept putting the blame on the manufacturer for the delays. I bet their manufacturers would be glad to know that the blame is placed solely on them and not on Patio Products USA not being able to keep their web site updated accordingly. I was informed that they only update their website about out of stock products every 24 hours or so. Great, so I ordered when it said in stock and apparently I should have been ordering when it said out of stock or something... Anyways, I asked to speak to her boss who of course wasn't available at the time. I have worked in sales and customer service most of my life so I do understand that. He was supposed to call me back in about two hours which ended up closer to four hours. Fine, I was simply looking for an actual shipping date and maybe a little bit of understanding from a customer's perspective on how frustrating this has been. I originally ordered this grill as a birthday present for myself a full month before my birthday. The way it was going, I would probably not have seen it arrive before the beginning of the new year even though they had my money up front. I finally get a call back from J.R. who is supposed to be the manager of the customer service department. J.R. could not give me any kind of actual delivery time and again blamed it on the manufacturer. When I asked if he could look into possibly upgrading me to the next level of the grill or offer me a discount for my troubles I was told flat out that they were already taking a loss at the price they were selling the grill for. Are you kidding me! No way you are taking a loss! Every other website that has this grill on their site offers it at the same cost. J.R. then decided to try putting the blame on Covid-19 as the reason for some of these issues saying that they have been so overwhelmed by everyone wanting to update their backyards as well as some other non-sense about hotels updating things etc... which again he ultimately brought back to the manufacturers not being able to keep up and deliver on time. Sorry J.R. but I am not buying that either. I have purchased other outdoor items this summer and have never had an issue with delayed delivery etc... Time for your company, Patio Products USA / Bellamie Commerce to stop hiding behind Covid-19 and the manufacturers. In addition, when I mentioned I might decide to file complaints with the BBB and my credit card company, J.R. was quick to speak up and state - "Then you want to cancel you order." I did not say that as I informed him, I said I was going to file complaints and he reiterated about canceling my order. Needless to say, J.R., who wouldn't provide his last name or email address nor his bosses name and email address so I could take this further up the chain of command, simply said he would pass my information along to his boss and surprise surprise, I have heard nothing back for almost a week. J.R. was not willing to help in any way and actually was more so encouraging me to cancel my order so I would go away. Well, he did get art of his wish, I did choose to cancel the order for the grill I had wanted so much but, I can not in good conscience purchase from a company that has the following bit on their website but does not follow through.

Our Culture
We're real humans.
Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.

Guess what, I am not smiling....

My patio umbrella has been on BO since I ordered in July. I asked to cancel this order in September and there is no response.
If this is not bad enough, Patio charged my credit card! Most sites don’t charge the credit card until the item ships!
I cannot tell you how to get in touch with ANY rep from this company. The hold time has ALWAYS been more than 30mins...I hang up after this, and the email link to cancel does NOT GET A RESPONSE to me to acknowledge that it is received and what actions will be done.......DO NOT BUY ANYTHING FROM THIS COMPANY!!! I am soooo sorry I ever did!!!

Terrible customer service. Seems like they outsource to another group who then calls them after you call the service company and they can't get answers. I ordered heaters 12 days ago. No tracking number and it looks like the control switches are back ordered and I can't get any information on when they are expecting those back in or if there are alternative control options that are not back ordered. I would not recommend Patio Products USA.

Item was as described ( which was frustratingly not the case with a different company) and communication was great. The umbrella arrived quickly and appears to be of very good quality. Probably won’t really test it out until next season.
Thank you!

The woman that I talked to was helpful, friendly and seemed to know the product line. And she was able to offer me a modest discount. The WD5024ss arrived today as promised. In time to be installed next Tuesday. We hope it will help to keep the patio a little warmer this fall and next spring.

No product received. Vendor cancelled order.

Disappointed that I ordered a patio heater, but never got a follow up on shipment. So I called and was then told they were out of the item and would refund me my money. I'm happy they are refunding me my money, but I'm giving them one start for taking the order in the first place, and not proactively notifying my they were unable to fill the order.

Bought the product online only to be informed after a few days that it’s not in stock and won’t be for three or more months. I understand these are difficult times but, really, selling something that’s not in stock is not good business. And the phone... forget about that ... they have jokes on the wait but after one cycle through it’s torture.