MicroGenDX Reviews 346

Exact, precise data, so that one know how to proceed with a definite treatment based on data.

Everyone that I spoke with on the phone was lovely, but the website for setting the password and for setting up the patient portal weren't user friendly and didn't deliver the desired results without calling your wonderful customer support personnel!

The customer support team was excellent and could answer all of my questions and help me to get my samples submitted. The submission process was easy and I got my results in a timely fashion.

I received no information and no correspondence after registering my kit. I was very careful to follow all instructions, but there has been no update, response, or support. The lack of communication is extremely frustrating, especially for a medical-related service where timely feedback matters. I expected clear updates and basic customer service, but did not receive either.

I had been struggling with recurrent UTIs and had been on several courses of antibiotics. I would get some relief, but not feel fully well and was getting no help through traditional testing. My last urine analysis and urine culture through Quest actually came back negative, even though I was quite symptomatic at the time.
The MicroGenDX test showed 2 different pathogens and none of the antibiotics that I had been on covered both pathogens. The report clearly showed what antibiotics would cover both pathogens and treating with the appropriate antibiotic has made all the difference in the world.

Great service, quick turnaround in shipping out the sample kit and processing it. From online order to results in 5 days, including the weekend is amazing.
The results report was easy to read and appreciated by my doctor.

Quick results! Information was very good and helpful. My doctor was easily able to review and assess my needs. Thank you!

Customer service is always very helpful. I get my results back in a timely manner. Microgen has become a source of comfort for me because I know I’ll get answers that maybe I haven’t been able to in the past. That helps me get better and eases my mind knowing I can trust the results.

Finally someone can help me with my chronic UTI.

On time shipping. Fast results. Thorough testing with drug testing for susceptibility. Other traditional urinalysis and pcr tests have failed to detect bacteria.

Product was never delivered.

Thanks for your services. I’m really impressed by how quickly the results came back and by the final report and the antimicrobial suggested by the lab. It was easy to read! After many months of having frequent UTI and not getting a culture from the labs I used, even from the urgent cares I went to, finally I’m on the right course of treatment. Anyone having a frustrating or misdiagnosed UTI should buy the MicroGenDx urine test.

Can't say enough about this company as a whole and it's assets like Vivian G who went above and beyond and not only answered all 647 questions I had about all 27 different tests and what shows up and what will be able to get into the biofilm and give me the answers I've been desperately seeking for over a year now just now getting more and more sick and less and less able to advocate for myself, my health and my life. A systematic fungal infection that spread from my gut to my lips (angular chelitis) reoccurring and disappearing with treatment and coming right back to my scalp to my hands to my feet and now my sinuses putting me at risk for fungal menengitis with a biofilm protecting it from treatment and diagnosis so I am so grateful tests and companies like this exist to save my life and my quality of life at that! Thank you Microgendx!

Great costomer service and you found 2 UTIs
Where just urine culture showed nothing
Thank you.

Service is great. Unbelievable turnaround time.

Battling prostatitis
Finally have a weapon to help in this battle
My urology clinic has no testing lab so microgendx has been our guiding light
Thanks again

Register my kit before I sent it. Got an email that I didn’t?? Registered again still said I didn’t, Had to call customer service to get kit registered., not good?

I placed the order and received the sample box and received my results in 24 hours great turn around time

I still haven’t received my results, and I shipped them out Friday morning with an overnight paid label. So it’s difficult for me to fully fill this out, without results. I expected them yesterday & had an appointment with my urologist this morning where we were supposed to go over results, but I didn’t have them, unfortunately.