Having a real analysis was good info but could be better if a Laymans translation was included as not educated to understand the results in doctor language. Hard to confer with current doctor on the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I took the Sinus Key test to try to figure out why I am getting recurrent sinusitis. The test results came back quickly. The report was easy to read. I would have been happier if it was easy for me... See more
After dealing with a UTI for 8 months, I presented my urologist with my test results. I had a different bacterial load than what was first found months ago. I actually have 2 different strains not in... See more
You test accurately and quickly for 1000's of bacteria, fungi etc in the urine. You are fairly inexpensive for such extensive testing. Patients are also given what the antibiotics are antidotes for t... See more
Company replied
Company details
About MicroGenDX
Written by the company
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Written by the company
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Contact info
Orlando, United States
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4.1
Great
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service!!
31 July 2025
Excellent Lab
Fast, efficient, and accurate. Identified the problem. Also courteous service over the phone. Will definitely use this lab again if needed.
3 August 2025
Great product
I’m impressed both with product and with the customer service I received when I had a question about my order.
1 August 2025
Finally Found The Culprits
After dealing with a UTI for 8 months, I presented my urologist with my test results. I had a different bacterial load than what was first found months ago. I actually have 2 different strains not in the original culture. Finally, I feel like I'm addressing an issue that I think was there all this time, but not showing up on the standard cultures. I feel there is hope after 8 miserable months.
7 August 2025
Unprompted review
Ordered Wrong Test, Good Customer Service
I ordered the wrong test but the information on the MicroGenDx was confusing. They did refund my money.
30 July 2025
I am so grateful!
I am so grateful to MicrogenDX! I was told that my issue was just IC, but with a confirmed PCR and antibiotic sensitivity report I was able to get the real issue resolved.
23 July 2025
Absolutely saved my life
Absolutely saved my life. I’ve been suffering all summer in ER’s and then my amazing specialist found your company and I’ve begun antibiotics that align with the positive strains of your test. We are so grateful!!!! Beyond!!
30 July 2025
Very prompt
Very prompt, very very courteous ladies who helped me order and register.
Thank you for the wonderful experience.
17 July 2025
Representatives were very helpful and…
Representatives were very helpful and the whole procedure was very timely
24 July 2025
Great customer service.
19 July 2025
Turnaround time is amazing
Turnaround time is amazing. The packaging is outstanding and instructions easy to follow. Results are easy to understand. Highly recommend.
17 July 2025
Super quick
Super quick, super easy, super discreet. Way easier than dealing with a doctor's office and insurance.
7 July 2025
MicroGendx has helped me enormously
MicroGendx has helped me enormously. Traditional urinalysis did not show an infection. But thanks to the testing performed by MicroGenx I was treated for an infection.
13 July 2025
After six different antibiotics from my…
After six different antibiotics from my GP and inaccurate cultures , I finally did Microgendx UTI ngs...and after taking recommended antibiotic (Bactrim) I'm now infection free. I retested with Microgendx to be sure.
LG
3 July 2025
Extremely fast delivery and results
8 July 2025
Good service!
Availability of test, easy to follow instructions, fast and clear results.
30 June 2025
Fabulous, will reorder!
This is the best test I have ever found. I will definitely reorder for future concerns. I am hopeful that after using these results I feel much better soon with various treatments. I love that the qPCR test can consider multiple issues with a single sample. So much easier than the doctor's office.
27 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.