We had a great experience with Pass the Keys from start to finish. The whole team were so helpful, friendly, and responsive throughout our stay. They made everything easy and stress-free, and we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used Pass the Key to book an Airbnb in Berkhamstead. Our local host Kate was amazing. We made a very last-minute booking late at night and Kate responded immediately. As soon as the booking was con... See more
Company replied
Our visit to Hinstock was extremely relaxing as we had a house within a cul- de- sac hence, very quiet and peaceful. The house itself was spotless and very modern, although cosy and welcoming. The gar... See more
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Perfect Spot for us for a few nights stay away with our 2 dogs. The exercise paddock was great for them for early mornings and nights when too dark to walk them in the lanes. The cottage was just the... See more
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Company details
- Vacation Rental
- Holiday Accommodation Service
- Holiday Apartment Rental
- Property Management Company
- Short Term Apartment Rental Agency
- Vacation Home Rental Agency
About Pass the Keys
Written by the company
Pass the Keys is the UK’s leading short-let property management company, founded in 2015 to help property owners boost their rental income without any hassle.
Pass the Keys simplifies short-letting by taking care of everything from creating professional listings and optimising pricing to managing guest bookings, check-ins, cleaning, linen services, and ongoing property maintenance.
Your property is looked after by local, independent business owners who are experienced and dedicated to quality, giving you peace of mind knowing someone close by cares about your property just as much as you do.
Pass the Keys'' network of local experts knows how to present your property to attract the right guests at the best rates in order to maximise your rental income.
Pass the Keys provides hotel-quality, professionally laundered linen, all managed to a high standard. We boost your property's appeal with professional photography, dynamic pricing, and advertising on up to 20 different platforms, including Airbnb and Booking.com and Vrbo.
Our easy-to-use client portal gives you complete access to upcoming bookings and financials, along with post-cleaning photos, so you can always be sure your property is well cared for. Plus, our 24/7 guest support team manages all communications from enquiry to check-out to ensure a smooth experience for you and your guests.
Get in touch with Pass the Keys now to find out about our hassle-free short-let management services, and how you can earn more while doing less.
Pass The Keys - We Do The Rest
Written by the company
- Committed to delivering best-in-class short-let management
- Here at Pass the Keys, we are committed to delivering bespoke short-let management to holiday home and Airbnb owners across the country. We provide our hosts with hassle-free property management, enhance their incomes, deliver an impeccable guest management service and provide high-tech security for every property owner.
Contact info
United Kingdom
- 020 8050 2818
- info@passthekeys.com
- passthekeys.com
Host with us!
4.9
Excellent
10K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our stay at this Hastings beach house …
Our stay at this Hastings beach house property was great and a wonderful experiencefor our whole family of six. The location is gorgeous, the house is beautiful and the customer care and services were excellent. Quick and helpful responses from the Pass The Keys Team. Thanks.
21 March 2026
Unprompted review
Reply from Pass the Keys
Hi Umm Amaar,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Rye & Camber)
Great experience
Pass the keys were very quick to respond very informative and helpful, would recommend them as good experience.
The property was very clean and comfortable plus all the facilities you could ask for
14 March 2026
Unprompted review
Reply from Pass the Keys
Hi Tina,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
Absolutely Wonderful Service!
I cannot express how wonderful and comforting the Pass The Keys Team was during my stay in London. If I had a concern or a question they were available immediately! The house was also beautifully maintained.
20 March 2026
Unprompted review
Reply from Pass the Keys
Hi Vidya,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Greenwich & Bexley)
Lovely house with easy access to Windsor
Lovely house with easy access to Windsor. Good facilities in house. Clean. Comfortable beds and bonus of parking on front for two small cars.
20 March 2026
Unprompted review
Reply from Pass the Keys
Hi Leah,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (East Berkshire)
Amazing company to deal with
Amazing company to deal with, very helpful and responsive, would absolutely recommend and would be my go to.
21 March 2026
Unprompted review
Reply from Pass the Keys
Hi Annette,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Cardiff)
Fantastic service all round!
24 March 2026
Unprompted review
Reply from Pass the Keys
Hi Hollie,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
Great place to stay
Great place to stay, very clean and welcoming, Adam even sent a nice message to ensure we arrived safe.
No issues with anything, we will definitely book again when we are in the area
20 March 2026
Unprompted review
Reply from Pass the Keys
Hi David,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Chilterns)
Very helpful and responsive service
Pass the Keys were incredibly helpful and responsive when I booked an apartment for my parents. They were quick to respond to all queries and requests and were incredibly professional. My parents had a lovely time in the property which was very clean and well equipped in a perfect location in Walthamstow.
7 March 2026
Unprompted review
Reply from Pass the Keys
Hi Daisy,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (London)
Excellent hosts
Excellent hosts
Very responsive and maintained a spotless property in Lake District where we stayed.
Highly recommended.
20 March 2026
Unprompted review
Reply from Pass the Keys
Hi Dr. Jawad,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Lake District)
Great service
Rented a place thru these people in York. Fab property, great communication and would definitely use again.
1 July 2025
Unprompted review
Reply from Pass the Keys
Hi Sandra,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (York)
Professional and friendly
Pass the Keys are such a professional company who are easily contactable and so friendly. Excellent information for arrival and check in. Very responsive and helpful to any queries. Superb! Would not hesitate to stay at a property they managed in the future.
26 March 2026
Unprompted review
Reply from Pass the Keys
Hi Jane,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
Great communication from start to…
Great communication from start to finish. Thank you for all your help 🙂
20 March 2026
Unprompted review
Reply from Pass the Keys
Hi Caroline,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Lincoln)
Great
The contact with Pass the Keys was very pleasant. By questions they take swift action with the answer.
They give good instructions
27 March 2026
Unprompted review
Reply from Pass the Keys
Hi Gerritsen,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Cambridge / Central)
Comfortable, Convenient, and Well Managed
Very pleasant stay. Everything prior to arrival was efficient and clearly communicated, including directions and entry instructions. The accommodation was clean, spacious, and comfortable. The bed was excellent, and the showers were consistently warm with good water pressure. The location was ideal, with easy access to the town and nearby amenities.
24 March 2026
Unprompted review
Reply from Pass the Keys
Hi Andrew,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Warwickshire)
Excellent location
Excellent location, equipment and apartment was beyond clean. The only thing I would suggest is to include a mattress on the coach so it can be more comfortable.
15 March 2026
Unprompted review
Reply from Pass the Keys
Hi Maria,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
Reply from Pass the Keys
Hi There,
Thanks for reaching out.
We are really sorry to hear that your experience with our services didn’t match your expectations.
We reached out to ask for further information so we could attach your feedback to your experience, unfortunately we didn't hear back.
Please feel free to reach out if you would like us to investigate further for you.
Best Wishes
Germaine
Franchisee & Host Success Lead
We had an amazing stay at The Studio in…
We had an amazing stay at The Studio in Funtington ,very easy and helpful communications , even photos of where to find the key safe .
Great service would happily stay at the property again
17 March 2026
Unprompted review
Reply from Pass the Keys
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys Chichester
Great communication!
27 March 2026
Unprompted review
Reply from Pass the Keys
Your review made our day! Our whole team works very hard to keep our guests happy! Thanks again, and we hope to host you again soon. - Pass the Keys London
Great holiday home
Great holiday home, close to many attractions, pubs in walking distance. All home comforts, super clean
16 March 2026
Unprompted review
Reply from Pass the Keys
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you back! - Pass the Keys
I recently used “Pass the keys”…
I recently used “Pass the keys” property for my Parents trip to England to visit me.
I strongly recommend this Agency cause they got eye for details in terms of renting and all the process was smooth and easy.
18 March 2026
Unprompted review
Reply from Pass the Keys
Thanks so much for sharing your experience with us. We look forward to welcoming you back! - Pass the Keys South Oxfordshire
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