EDIT - they gave me a full refund so credit where its due, happy that its sorted and they took care of it. Frustrating that it happened this way and the initial contact with them, but it is sorte... See more
Company replied
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Review summary
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Reviews shaping this summary
I am changing my review to a 3 because i did email this company and they have issued a refund. I do feel its a 3 because I do think its misleading to sign people up to when they think they are just b... See more
Company replied
I tried to buy a fast track pass, the payment initially went through but then the pass could not be emitted due to “technical issues”. A refund was given but the day after 40€ were charged. This was... See more
Company replied
Oh how I wish I'd thought to check Passfly's reviews before I bought my fast track pass for Madrid Airport. Like everyone else I've now found myself signed up to a subscription, that I certainly don... See more
Company replied
2.5
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Textbook scam
Textbook scam. I registered to try and book a fast track for an airport, they eventually cancelled the fas track and refunded me, but continued to charge subscription fee ( that was extremely well hidden if present at all during refistration). Absolute scam - never use
10 November 2025
Unprompted review
Reply from Passfly
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the subscription charges.
Please note that Passfly offers a trial period allowing users to test the service before any monthly subscription commitment. Information about pricing, the trial period, and cancellation terms is provided during registration and in our terms of use. We sincerely regret if these details were not sufficiently clear.
Your situation deserves careful attention, and our priority is to review your account and provide an appropriate solution, including assistance with subscription issues or any refund if necessary.
Please contact our customer support to clarify and resolve this matter promptly:
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co
We remain at your disposal to ensure a transparent and satisfactory resolution.
Best regards,
The Passfly Team
Issued two passes that didn’t work
Issued two passes that didn’t work. Then had the temerity to say I didn’t download them properly. We to ask for a refund to be told they don’t offer refund! Also they sign you up to a 29.99 a month subscription In the small print SCAM! Going through my bank now to chargeback the money for the passes. AVOID
5 December 2025
Unprompted review
Reply from Passfly
Dear customer,
We’re truly sorry to read about your experience and we completely understand your frustration. Please rest assured that our team never wants any customer to feel misled or unsupported.
Regarding the subscription, our service always includes a clear trial period, allowing users to test the platform before any commitment. No charge is applied if the trial is cancelled on time, and we never activate a plan without prior acceptance during the signup steps.
As for the passes, we would really like to investigate what happened and assist you directly. In many cases, issues come from incomplete downloads or incompatible wallet apps, but we’re committed to finding a solution for you — including reissuing the passes if needed.
Our support team is available to help you personally:
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co
Please contact us so we can resolve this quickly for you.
Thank you for giving us the opportunity to improve your experience.
Stay away!
Stay away!
Same thing happened me as above, tried to get fast pass security. They couldn’t provide me with them and then charged a subscription charge which wasn’t communicated ans all emails were in French too so I couldn’t understand any of them! Definately wouldn’t recommend
24 November 2025
Unprompted review
Reply from Passfly
Hello,
We’re very sorry to hear about your experience and completely understand your frustration.
Our service includes a trial period, allowing users to test the platform before any subscription begins. Subscriptions are never activated without confirmation, but we understand that this may not have been clear in your case. We also apologize for any communication issues due to language.
To resolve your situation and clarify your account, please contact our support team directly:
📞 +33 1 89 86 62 37 (Monday – Friday, 9:00 – 18:00)
📧 contact@passfly.co
We are here to review your case and ensure a fair resolution.
Stay well away!!!
Stay well away!!!
Signed me up for a subscription I never purchased and tried to charge a monthly price I never agreed to.
Robbers!
17 November 2025
Unprompted review
Reply from Passfly
Hello,
We are very sorry to hear about your experience. Our service includes a trial period that allows users to test the platform before any subscription is activated, ensuring no charges are applied without explicit consent.
It seems there may have been some confusion, and we would like to review your case personally to clarify the subscription and assist you. Please contact our support team directly so we can resolve this as quickly as possible:
📞 +33 1 89 86 62 37 (Monday – Friday, 9:00 – 18:00)
📧 contact@passfly.co
We are committed to providing a prompt and transparent resolution.
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