EDIT - they gave me a full refund so credit where its due, happy that its sorted and they took care of it. Frustrating that it happened this way and the initial contact with them, but it is sorte... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am changing my review to a 3 because i did email this company and they have issued a refund. I do feel its a 3 because I do think its misleading to sign people up to when they think they are just b... See more
Company replied
I tried to buy a fast track pass, the payment initially went through but then the pass could not be emitted due to “technical issues”. A refund was given but the day after 40€ were charged. This was... See more
Company replied
Oh how I wish I'd thought to check Passfly's reviews before I bought my fast track pass for Madrid Airport. Like everyone else I've now found myself signed up to a subscription, that I certainly don... See more
Company replied
2.5
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Passfly
Hello Stephen,
Thank you so much for your positive review! We’re delighted to hear that you found our service easy to use and that you were happy with the price.
We always aim to make the booking process simple, convenient, and accessible, so your feedback means a lot to us.
Thank you for your trust and support. We hope to assist you again on your future travels!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Reply from Passfly
Hello Gabriel,
Thank you so much for your positive review! We’re delighted to hear that our service saved you valuable time before your trip.
Making travel arrangements quick, simple, and convenient is exactly what we aim for. We truly appreciate your trust and support!
We hope to assist you again on your future travels.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Very impressed
Very impressed with how simple the process was ; I will definitely use it again for my next trip.
22 July 2026
Unprompted review
Reply from Passfly
Hello Emma,
Thank you so much for your wonderful review! We’re delighted to hear that you were impressed with how simple and straightforward the process was.
It’s fantastic to know that you would choose Passfly again for your next trip. Your trust and continued support mean a lot to us!
We look forward to assisting you again on your future travels.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Reply from Passfly
Hello Thomas,
Thank you so much for your wonderful review! We’re delighted to hear that your entire experience was stress-free and very easy.
Making the booking process simple and hassle-free is exactly what we aim for, so it’s great to know that everything went smoothly for you.
Thank you for your trust and support. We hope to assist you again on your future travels!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
The travel guides ...
The travel guides was well organized and helped me a lot for planning my trip.
22 July 2026
Unprompted review
Reply from Passfly
Hello Liam,
Thank you so much for your positive review! We’re delighted to hear that you found our travel guides well organized and helpful when planning your trip.
It’s great to know that they made your preparation easier and gave you useful support along the way. We truly appreciate your trust and feedback!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Reply from Passfly
Hello Jules,
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you found our service really convenient.
We truly appreciate your trust and support, and we’re happy to know that Passfly made your travel experience easier. We hope to assist you again on your future journeys!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Booking was fast.....
Booking was fast and easy! I received my ticket quickly and everything worked perfectly.
20 July 2026
Unprompted review
Reply from Passfly
Hello Arthur,
Thank you so much for your excellent review! We’re delighted to hear that the booking process was fast and easy, and that you received your ticket quickly.
It’s wonderful to know that everything worked perfectly from start to finish. We truly appreciate your trust and support!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Scam company.
Unfortunately, I have also been scammed by this company booking fast tracks which never arrived and then, a day afterwards attempting to charge me 39.99 for a subscription service I never subscribed. Luckily my bank stopped the transaction as it was flagged.
The issued me an invoice from a company named Wizorg LDT. People running these scams should be named and shamed for trying to rip people off and causing unnecessary stress.
A quick search on HMRC website and here are their names:
Name: SCERBAVIC LAURYNAS
Correspondence address
2 Frederick Street, Kings Cross, London, United Kingdom,
WC1X 0ND
Role ACTIVE Director
Date of birth: March 1994
Appointed on: 17 May 2023
Nationality: Lithuanian
Country of residence: United Kingdom
1 August 2026
Unprompted review
Reply from Passfly
Hello Igloo,
We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must have been.
We take your concerns regarding the Fast Track booking, the subscription, and the payment process very seriously. We have forwarded your feedback to the relevant team so that the circumstances can be reviewed carefully.
Regarding the additional information mentioned in your review, we’re unable to comment publicly on personal details or allegations concerning individuals or other companies. We encourage you to continue working directly with our Customer Service team regarding your individual case.
We sincerely apologize for the stress and inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Do NOT use this company
Do NOT use this company. Tried to buy a one time fast track service online. Turns out they charged me for some subscription that was completely hidden and not clearly part of the payment. Its a complete scam i've been trying to get a refund and they have refused. This company is awful.
26 July 2026
Unprompted review
Reply from Passfly
Hello Isaac Hope,
We’re sorry to hear about your experience and understand how frustrating it must have been to discover a subscription you were not expecting after attempting to purchase a one-time Fast Track service.
We take your concerns regarding the clarity of the booking process and your experience with Customer Service very seriously. Your feedback has been forwarded to the relevant team so the circumstances can be reviewed carefully.
We sincerely apologize for the frustration and inconvenience caused, and we appreciate you taking the time to share your concerns with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Easy to use and user friendly interface
4 August 2026
Unprompted review
Reply from Passfly
Hello Adrian Dumitrescu,
Thank you so much for your positive review! We’re delighted to hear that you found our service easy to use and appreciated the user-friendly interface.
We always aim to make the booking experience as simple and convenient as possible, so your feedback means a lot to us.
Thank you for your trust and support. We hope to assist you again on your future travels!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Please BEWARE
Please BEWARE. Do NOT subscribe. They charge £39.99 per month if you create an account!
3 August 2026
Unprompted review
Reply from Passfly
Hello Misbah,
We’re sorry to hear about your concerns and understand why this situation would be frustrating.
We take your feedback regarding the account and subscription process very seriously. Your comments have been forwarded to the relevant team so that the circumstances can be reviewed carefully, including the clarity of the information provided during the booking process.
We apologize for the confusion and inconvenience caused, and we appreciate you taking the time to share your experience with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
If could give a zero star
If could give a zero star, I would. I was looking for airport services in Canada and the message that I got said " unavailable". I did get a refund for that. However, because I'd tried to book somewhere them, I ended up with a subscription which I don't think that I agreed to as I NEVER do that. I've been almost constant travelling since May of this year and only had time to try and sort this out now. I'm in email communication with them at the moment and we'll see what happens regarding refunds. Do not use this company !
30 April 2026
Unprompted review
Reply from Passfly
Hello,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been, especially while you’ve been travelling frequently.
We’re glad to hear that the initial booking issue was addressed, but we’re sorry that you were left concerned about the subscription and that it took additional time to resolve. We take your comments regarding the clarity of the booking process very seriously.
As you are already in contact with our Customer Service team, we encourage you to continue the conversation with them so they can review your individual case and assist you appropriately.
We sincerely apologize for the frustration and inconvenience caused, and we appreciate you sharing your feedback with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
This company is a scam
This company is a scam, I paid 17.90€ for the fast track at Charles de Gaulle this morning, which I discovered it didn’t work. They also tried to take out from my card 39.90€ for a subscription to which I have never given my consent, luckily my card provider blocked them.
29 July 2026
Unprompted review
Reply from Passfly
Hello,
We’re very sorry to hear about your experience and understand how frustrating it must have been to find that the Fast Track service did not work as expected.
We also take your concerns regarding the subscription process and the clarity of the booking terms very seriously. We have forwarded your feedback to the relevant team so that the circumstances can be reviewed carefully.
We sincerely apologize for the inconvenience and frustration caused. Thank you for taking the time to share your experience with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
It’s a scam
It’s a scam. You buy one fast track and somehow they sign you up to a yearly subscription and bill you monthly
28 July 2026
Unprompted review
Reply from Passfly
Hello Zoe,
We’re sorry to hear about your experience and understand how concerning and frustrating this situation must have been.
We take your concerns regarding the Fast Track purchase and the subscription process very seriously. We have forwarded your feedback to the relevant team so that the circumstances can be reviewed carefully.
We also regret that the booking process left you with the impression that the subscription terms were unclear. We appreciate you bringing this matter to our attention and sincerely apologize for the frustration caused.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Ex employee here.
Ex-employee here. Probably the worst possible company you can imagine. They are not even paying the salaries.
Strongly advise not to cooperate, or use their products. You will get scammed.
26 July 2026
Unprompted review
Reply from Passfly
Hello,
We’re sorry to read your review and understand the seriousness of the concerns you’ve raised.
We take feedback about our company very seriously. However, as your review refers to matters relating to employment and internal circumstances, we’re unable to discuss or verify individual employment situations publicly.
We have nevertheless forwarded your comments to the relevant team for review. We appreciate you taking the time to share your concerns.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Charge for subscription you've never asked for
I tried to book a fast track in the airport. The purchase failed, however they've charged me for 40 euro(!) for subscription I've never signed for without a single notice. I found out about as I've started looking and found out about it here.
Which is more then I've booked a fasttrack on the airport sight quicker and cheaper
25 July 2026
Unprompted review
Reply from Passfly
Hello Alexandra,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter a failed Fast Track booking and then discover an unexpected subscription.
We take your concerns regarding the booking process and the clarity of the subscription terms very seriously. We have forwarded your feedback to the relevant team so that the circumstances can be reviewed carefully.
We sincerely apologize for the confusion and inconvenience caused, and we appreciate you taking the time to share your experience with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Charged monthly fee without consent
I paid for fast track at Barcelona airport only to find it was closed and was a complete waste of money. I was then automatically subscribed to monthly fee of £36 that I had no notice or confirmation of after my original purchase.
21 May 2026
Unprompted review
Reply from Passfly
Hello Simon,
We’re very sorry to hear about your experience. We understand how frustrating it must have been to find that the Fast Track service at Barcelona Airport was unavailable after your purchase.
We also understand your concern regarding the subscription and the lack of clarity you experienced during the booking process. We take this feedback seriously and have forwarded your concerns to the relevant team so the circumstances can be reviewed carefully.
We sincerely apologize for the inconvenience and frustration caused, and we appreciate you taking the time to share your experience with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Please be warned that this is a SCAM!
Please be warned that this is a SCAM!! I paid 53 euro for fasttrack passes that I never received and then was signed up to an immediate subscription at a cost of 39 euro (I never ticked any boxes to subscribe, it's designed to be ambiguous). I am working now with the bank to stop both payments. Avoid!!
17 July 2026
Unprompted review
Reply from Passfly
Hello Jane,
We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must have been.
We take your concerns regarding the Fast Track booking and the subscription very seriously. Your feedback has been forwarded to the relevant team so that the circumstances can be reviewed carefully.
We also regret that the booking process caused confusion and that you were unable to receive the service you expected. We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience caused.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Reply from Passfly
Hello Heiko,
Thank you so much for your positive review! We’re delighted to hear that you found the process smooth and straightforward.
We truly appreciate your trust and are especially happy to know that you would use Passfly again. We look forward to assisting you on your future travels!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Purchased a fast track pass for punta…
Purchased a fast track pass for punta cana airport x 2 adults. When we tried to use them we were advised they were not valid. I was also charged again for an annual subscription which I didn't agree to. I approached Passfly for support without success so have taken this to my bank. Scam website
10 July 2026
Unprompted review
Reply from Passfly
Hello Philippa Garner,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter issues when trying to use your Fast Track passes.
We also regret that you were unable to get the assistance you were looking for when you contacted our support team. We take your feedback seriously and have forwarded your concerns to the relevant team so the situation can be reviewed.
We sincerely apologize for the inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
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