PassExperten Reviews 

271
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

He guided me through all the process and explained step by step.A very pleasant and trustworthy voice, he didn't feel like reading through a script, which reasuures me that it is safe to procede with... See more

Rated 5 out of 5 stars

This company is a serious and professional company. They are there to help you, to get your case professionally resolved?!?! I can tell you that it’s worth every cent ‼️ Greetings Patrick El... See more

Rated 5 out of 5 stars

This company I saw them on Facebook and I contacted them for help, within 2 minutes they called me and assured me that in 3 months I can get the Deutsche pass. Everything was genuine and Garantie.

Rated 1 out of 5 stars

After filling out their form online they immediately called. Like within minutes at 8pm. Then they promised to handle everything. I paid €500. They said the progress of the process will be visible in... See more

Company replied

Company details

  1. Lawyer
  2. Barrister
  3. Counselor
  4. Law Firm
  5. Legal Services
  6. Paralegal Services Provider

Written by the company

Die PassExperten sind Ihre Experte rund um das Thema Einbürgerung & ein Angebot von rightmart, Deutschlands größter Kanzlei für Verbraucherrecht. Wir kümmern und jeden Monat um mehr als 25.000 Einbürgerungs-Anfragen und übernehmen für einen Festpreis den gesamten Weg zur Einbürgerung, inkl. Kommunikation mit den Behörden & Klagen für Sie.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(271)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional support throughout the naturalization process

Thanks to this law firm, I successfully obtained German citizenship. The team guided me competently and reliably through the entire process, and I am very happy with the result.

One minor drawback: all communication is handled exclusively via email, and response times were occasionally a bit slow. That said, for anyone looking for expert support with their Einbürgerung, I would definitely recommend them!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Gentle service

They called me and nicely talked to me on phone and gave me the advice needed for my next steps

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Experience

Hi, The company is not kidding or i must say in German , dass Sie verarscht nicht. They are nice and if I have the money then I will be back. Sorry for leaving now because i don't have a good job.

With Regards
Nasir

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Fully disappointed

I am a highly qualified professional working for a well-respected company in Germany, and I am extremely disappointed with the service provided by passexperten. When I first opted for their service, the support representative assured me that my documents were clear and that it would take a maximum of 3 to 6 months to complete the process and receive my passport. It has now been nearly a year, and there has been no progress. Each time I follow up, I receive the same response, stating they’ve sent a letter to the authorities and are waiting, which is something I could do myself. For the past 7 to 8 months, it has been the same story. I feel like I've paid for a service that has only added stress and health issues. I wouldn't recommend this service if you value your peace of mind. You would be fortunate to have a better experience with them. The communication is also terrible; they don’t even read my emails and just respond with generic customer service replies!

20 November 2025
PassExperten logo

Reply from PassExperten

Thank you for taking the time to share your detailed feedback regarding your experience. We sincerely regret the long delays and the communication issues you have encountered, as this does not reflect our standards. To ensure your case is thoroughly investigated and addressed, we kindly ask you to contact us directly at kundenbewertung@rightmart.de. We want to look into this immediately and wish you a good week ahead.

Your Team from PassExperten.de

Rated 1 out of 5 stars

scam—avoid this company

In Aug 2025 I only inquired Passexperten about getting a German passport; they promised it in 6 months. I was just going through their website to see what document they want. I never signed but they falsely signed. In Sept, they sent a €2,900 invoice despite doing nothing and never contacting me. Feels like a scam—avoid this company.

26 September 2025
Unprompted review
PassExperten logo

Reply from PassExperten

Thank you for sharing your feedback regarding your inquiry. We strictly distance ourselves from any allegations of fraud or unauthorized contract signatures, as we always operate fully within legal standards. We take your concerns regarding the invoice and lack of contact very seriously and want to investigate this immediately. Please contact us directly at kundenbewertung@rightmart.de so we can thoroughly review your case and clarify this matter.

Have a good week.

Your PassExperten Team.

Rated 5 out of 5 stars

Happy!

They called immediately after I filled submission and for 15 minutes answered my questions and gave me advice. That was fantastic.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

You were ready for helping people !

You were ready for helping people, even at their first attempt by gathering information. Although I needed first to know which conditions do I had to get filled, and you were fast enough on enlarging the scale of information and help.

17 September 2025
Unprompted review

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