Passenger Reviews 

50,799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 8,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and great value. Many appreciate the well-made items, often noting they are exactly as advertised and fit comfortably. The delivery service is frequently highlighted as quick, prompt, and efficient, with items arriving well-packaged. Reviewers also commend the overall service, including easy ordering and helpful customer interactions. However, some customers also noted issues with their orders, such as receiving incorrect sizes or items that differed from advertised colors. A few other people also felt that there were problems with delivery, including orders not being received or general shipping unreliability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent and great... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and efficient delivery times.... See more

Order

Customers had ambiguous experiences with order, with many praising the easy and smooth ordering process,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Love my shorts. Love colour great quality …. Love everything about them. Sailed in Them on Blyth tall ship yesterday. Pockets great for gloves. Comfortable. Enough movement to pull ropes. Re... See more

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
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Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,799)

9,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality and true to values

Great quality clothing that is true to size and matches the online images (in colour, shape, etc.). I really like that it was delivered in minimal, recyclable, packing that was sufficient to protect the garments while also being sustainable.

25 June 2026
Rated 5 out of 5 stars

Great cap

Great cap, great delivery time , can’t fault Passenger and they plant a tree for every purchase, awesome!!

25 June 2026
Rated 5 out of 5 stars

Really nice shorts

Really nice shorts. Good quality material and construction however my usual size is a 32" waist but I ordered the 30" and it fitted perfectly (I am probably around 31") so definitely order one size less than usual.

25 June 2026
Rated 5 out of 5 stars

First (but not last!) purchase from Passenger…

It was my first purchase from Passenger brand and I am in love. Truly. The quality of clothes and how nice they fit to my body. Amazing. Shipment from another country was organized very well. Thank you. I am sure here begins my journey with this amazing brand:)

24 June 2026

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