Ordered late morning on a Friday. Delivered to small town Saskatchewan mid day Monday. Decent price and fairly easy to install. Only issues were electrical fiitngs didn't match and rubber boot cone on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although paying with Paypal to this site did not work and was not notified until I did not receive my package, I had to call to be told they had to unlock the payment, then still did not receive... See more
Company replied
Item arrived on time. But it cost me far too much for delivery. And was upset to find out after purchasing that there an option for pick up locally. This needs to be an openly stated. The fact that it... See more
Company replied
It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parts Town Canada
Hello,
We appreciate your positive feedback and are glad your order arrived quickly. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Dev,
We're happy to hear you received your OEM parts quickly and found them cost-effective. Thank you for choosing Parts Town Canada!
Sebastian
fast service
21 May 2026
Reply from Parts Town Canada
Hello Jeff,
Thank you for the 5 Star rating and positive feedback.
Sebastian
The Shipping :/
The part, service and price were all great. $24 to ship two tiny o-rings ($1.99 each) via Canada Post was ridiculous. I will not shop Parts Town Canada again for that reason.
20 May 2026
Reply from Parts Town Canada
Hello Christina,
We appreciate your feedback regarding the shipping cost. We understand your concern about the expense for smaller items and are always evaluating our shipping options to provide better value. Our shipping cost is a flat rate fee inclusive of duties, brokerage and taxes for all orders shipping into Canada.
Sebastian
Reply from Parts Town Canada
Hello,
We are happy you found parts and received fast delivery. We appreciate your business. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello,
Thank you for the 5 Star rating and positive feedback.
Sebastian
Excellent service
20 May 2026
Reply from Parts Town Canada
Hello Sylvie,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Shane,
We are glad you enjoyed your experience. We appreciate your feedback. Thank you for choosing Parts Town Canada!
Sebastian
Smooth ordering experience
Smooth ordering experience, part received earlier than expected, packaged well, and exactly what we ordered
20 May 2026
Reply from Parts Town Canada
Hello Chris,
Thank you for your kind words! We are so pleased to hear about your smooth ordering experience and early delivery. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Marc,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
ordered shipped the same day
ordered shipped the same day, received the item 2 days later. best price also.
19 May 2026
Reply from Parts Town Canada
Hello Sean,
We are so happy to hear you received your order quickly and found the best price! Thank you for choosing Parts Town Canada!
Sebastian
The part was described perfectly on the…
The part was described perfectly on the web site excellent shipping
19 May 2026
Reply from Parts Town Canada
Hello Ron,
We are so glad the part description was accurate and shipping was excellent! Thank you for choosing Parts Town Canada!
Sebastian
It good and fast delivery but I didn't…
It good and fast delivery but I didn't use the part yet
19 May 2026
Reply from Parts Town Canada
Hello Ramazan,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Duane,
We're so happy you found our service fast and easy. We appreciate your high recommendation! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Shane,
We appreciate your 5-star rating and positive feedback. We are glad your part arrived promptly and securely. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Karen,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Asif,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
It took a few minutes to figure out…
It took a few minutes to figure out which version of the party i needed but once i did ordering was simple and safe plus delivery was quick. Not sure why they packaged the 2 parts separately when they both would of fit in the same box and were ordered together. Could of saved some shopping costs...
16 May 2026
Reply from Parts Town Canada
Hello Nicole,
We appreciate your feedback regarding the ordering process and delivery. We're glad ordering was simple and safe, and that delivery was quick. We will certainly review our packaging procedures to see how we can improve efficiency and reduce shipping costs. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Mike,
We appreciate your feedback and apologize we didn't meet your expectations. We'll review your order details and reach out to you shortly to discuss this in further detail.
Sebastian
GREAT SERVICE
15 May 2026
Reply from Parts Town Canada
Hello Ali,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.