It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parts Town Canada
Michael,
We appreciate your positive feedback and 5-star rating! We are glad you enjoyed our website.
Thank you for choosing Parts Town Canada!
Kevin
Great Experience
6 June 2026
Reply from Parts Town Canada
Thank you for taking the time to leave the review. We're glad that you had a positive experience, please do not hesitate to reach out to us if you require any assistance in the future!
Kevin
Reply from Parts Town Canada
Vikram Patel,
We're happy to hear you found the fridge gasket great and easy to install!
Thank you for choosing Parts Town Canada!
Kevin
Item arrived on time
Item arrived on time. But it cost me far too much for delivery. And was upset to find out after purchasing that there an option for pick up locally. This needs to be an openly stated. The fact that it’s not leads me to believe that there making money on the delivery?
9 June 2026
Reply from Parts Town Canada
Bob does sports,
We appreciate you sharing your feedback regarding delivery costs and the local pickup option. We understand your frustration and are reviewing how we present all available options to ensure transparency for future purchases.
Thank you for choosing Parts Town Canada!
Kevin
Very fast delivery
8 June 2026
Reply from Parts Town Canada
Thank you for taking the time to leave the review. We're glad that you had a positive experience, please do not hesitate to reach out to us if you require any assistance in the future!
Kevin
Express Service!!
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see it make it in that short time.
7 June 2026
Reply from Parts Town Canada
Hello Dave,
We appreciate you sharing your positive experience with us. We're happy to hear your express delivery arrived so quickly on Van Island! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Durando,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
part fit perfectly staff when ordering…
part fit perfectly staff when ordering new the product and how to help me with my furnace ser number quick delivery
5 June 2026
Reply from Parts Town Canada
Hello Darren,
We're so glad the part fit perfectly and our team could assist you with your furnace. We appreciate your kind words about our quick delivery. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello David,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
I will assert that the entire…
I will assert that the entire experience from the initial visit to the website, to part procurement to payment, delivery and installation was better and more transitionally seamless than I had expected. This big world is getting a whole bunch smaller in a good way. Thanks so much.👍
6 June 2026
Reply from Parts Town Canada
Hello!
We are so pleased to hear that your entire experience, from website visit to installation, was seamless and exceeded your expectations. We truly appreciate your kind words and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Easy ordering and payment
Easy ordering and payment. Item shipped quickly and was well packaged for the post.
6 June 2026
Reply from Parts Town Canada
Hello Jason,
We're glad you found ordering and payment easy, and that your item shipped quickly and was well packaged. Thank you for choosing Parts Town Canada!
Sebastian
I had french service on phone
I had french service on phone. Good wrapping for my order and the delivery was in good time and quality.
5 June 2026
Reply from Parts Town Canada
Hello Nadia,
We're so glad to hear you had a great experience with our French service and that your order arrived well-wrapped and on time! Thank you for sharing your positive feedback.
Sebastian
Fast delivery
Fast delivery. Got exactly what I needed. Free or cheaper delivery would be better, though.
4 June 2026
Reply from Parts Town Canada
Hello,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
I like being able to enter a part…
I like being able to enter a part number and ordering it so quickly on my own. If I run in to issue there is the message option that are always helpful.
5 June 2026
Reply from Parts Town Canada
Hello Jacqueline,
We're glad you find our ordering process quick and easy, and that our messaging option is helpful. Thank you for your positive feedback!
Sebastian
I called they ansered quickly the agent…
I called they ansered quickly the agent helped me right away with the part. and we received the parts quickly
The parts worked great.
i would have liked to be able to send her a picture of the defective part. but in the end everything worked out
4 June 2026
Reply from Parts Town Canada
Hello Linda,
We are so glad to hear that our team provided quick assistance and that the parts worked great! We appreciate your feedback regarding sending pictures and will consider this for future improvements. Thank you for choosing Parts Town Canada!
Sebastian
Very expensive shipping costs
Part was what I needed. But $24 shipping for a plastic part the size of a quarter that was shipped ground and took a week to arrive seems excessive.
31 May 2026
Reply from Parts Town Canada
Hello,
We appreciate your feedback regarding the shipping cost and delivery time. If you don't mind, our team is looking into your order and will reach out to you shortly to further discuss your feedback.
Sebastian
It was very easy to place an order
It was very easy to place an order. The follow-up is perfect, and delivery was quicker than expected. I recommend 100%.
2 June 2026
Reply from Parts Town Canada
Hello Patric,
We are so pleased to hear about your smooth ordering experience and quick delivery. Thank you for choosing Parts Town Canada!
Sebastian
Online purchase was quick and easy
Online purchase was quick and easy! I had the part on a few days! Will definitely order from this company again!
1 June 2026
Reply from Parts Town Canada
Hello Debbie,
We're so glad your online purchase was quick and easy, and that you received your part so fast! We appreciate your business.
Sebastian
Awesome service
Awesome service, easy to use web site, came with in 2 business days , and they had the obscure part i was looking for.
2 June 2026
Reply from Parts Town Canada
Hello Doug,
We're so happy you found the part you needed and enjoyed our website and quick delivery! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Jeremy,
We are so glad to hear your part arrived quickly! Thank you for choosing Parts Town Canada!
Sebastian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.