Parts Big Boss Reviews 

583
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were unhappy with their experience overall. Many consumers reported significant delays with their orders and did not receive the products they paid for, with numerous accounts showing payment made but no delivery, or constant status stuck at 'Processing'. A major frustration cited by people concerns the lack of communication, as many noted receiving no replies to emails or messages, and delivery updates were frequently missing. However, some customers reported receiving the exact part they requested, while others mentioned that a received item was partial or defective, such as one door visor arriving in three pieces. Conversely, a small portion of people felt that the company provided satisfactory items regarding product quality.

What people talk about most

Order

Customers consistently note negative experiences with order processing, reporting long delays and a lack of... See more

Product

People report negative experiences with product, expressing frustration over undelivered items and long... See more

Response time

Clients share frustration regarding response times, reporting delays in replies to emails, phone calls, and... See more

Payment

Customers had negative experiences with payment, expressing deep frustration over paying in advance and... See more

Website

Users describe negative interactions with website, consistently reporting that order statuses remain... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hear me out, Don't fall for this website, they might have the parts listed on their website but they source from other suppliers. the result is long waiting times. slow response from team, frustrat... See more

Company replied

Rated 1 out of 5 stars

The supplier doesn't consider it necessary to update their tracking page. It always shows "Processing". When they issue a ticket on a complaint lodged, nothing happens and the status remains at "Pro... See more

Company replied

Rated 1 out of 5 stars

I ordered a set of Door Visors for a Fiat Linea. They took forever and sent the set of 4 using India Post with minimal packing. One of the door visors came in 3 pieces. When I contacted customer servi... See more

Company replied

Rated 1 out of 5 stars

The items "Front wheel bearings for Chevrolet Spark" vide Order 100216935 Dtd. 26/07/2025 but till today the required said items have not been dispatched. During the inquiry about tracking the order,... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

India's most authentic car spare parts portal. We aim to provide wide variety of car parts at the most reasonable prices. Your one stop shop for making car maintenance, a "Hassle Free Experience"


Contact info

1.9

Poor

TrustScore 2 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(583)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Doesn’t send you the parts as promised. Don’t expect refunds as well.

Looks like a fraud company to me. I've tried to order(100202083) a part for my car and paid advance amount but the order got canceled. I thought the order was failed and made another order(100202091) with full payment. It has been 13days and still no shipment has been made. I'm still waiting for the refund on 100202083 and waiting for the delivery of 100202091. I've raised a support ticket and called over the mobile number. They simply said I will get a refund for the canceled order and delivery for the paid order which never happened as of now. I'll change this rating if I ever receive a legit parts I've ordered.
Editing this as I received the products from successful order after 30days. Quality is reasonable. No refund was initiated for cancelled Order yet.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

Order no#100199884.The way product…

Parts Big Boss Fraud Company,I contact them phone Or mail etc but no one answer.Order no#100199884.The way product damage is like throwing the product while putting.I don't want your products anymore. I will return it. Tell your courier person to pick up the products as soon as possible.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Order #100199588

Order #100199588
On 19Aug2024 , I placed the order and received the same. I thank the team for delivering the items safely, and I felt personally your are one of the trustful site to purchase car products. I suggest you to avoid delay to deliver products and remaining all ok

5 September 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the delay in your order.

Your order is shipped with xpressbees and shipment details have been sent to you on your registered contact number.
https://shipment.xpressbees.com/shipping/tracking/14355940079891

Regards.

Rated 1 out of 5 stars

Order yet to received

Order #100199277 ,
On August 14, I placed the order and used GPay to make a 10% advance payment. I have not received a tracking number yet, though. When will my order be delivered?

3 September 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Hello Sir,

Please accept our sincere apology for the inconvenience caused to you due to the delay.

As per the latest updates, your order is in transit and it can be tracked from this link: https://shipment.xpressbees.com/shipping/tracking/14356040034241


Your patience would be appreciated.

Rated 5 out of 5 stars

Great Service

Great Service. Parts are correct
Thanks
Parts Big Boss

24 August 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are glad to know that you are happy with our satisfactory services.
Looking forward to serve you again.

Regards.

Rated 1 out of 5 stars

Substandard items and fraudulent firm

I had ordered XL6 headlight chrome garnish about a month back and both times I received broken items. The last consignment was returned to them on 4 July 24 and received by them by 9 July 25. Despite whatsapp messages and raising a ticket, the refund has not been received till date. Interestingly I brought the same item from Kashmiri Gate for Rs 800/- for which these people charged me Rs 1400/- plus. There is no way to contact these people except through whatsapp wherein they hardly respond. Seems to me a fraud company fleecing people. Please avoid them. Seriously contemplating approaching consumer forum.

9 July 2024
Unprompted review
Rated 2 out of 5 stars

no reponse

okk goods expected soon.

10 August 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Hello Sir,

Please accept our sincere apology for the inconvenience caused to you.

As per the latest updates, your order 100198273 has been successfully delivered to you.
https://shipment.xpressbees.com/shipping/tracking/14344942119323

Regards.

Rated 1 out of 5 stars

Fraud - Ordered Nano part on 25th July

Ordered Nano part on 25th July. No tracking and phone switched off. No refund. It's a Total fraud company. Police action will be initiated to investigate this company's activities.

25 July 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the inconvinence caused.

The refund of the advance paid amount INR 266/- for your order 100198177 was processed on 03 Aug 2024 with RRN number 421610190060.

Kindly verify the refund status with your bank through the shared RRN/ARN

Hope this information helps.

Rated 1 out of 5 stars

fraud company

fraud company . loters. they take online money and never deliver product.
i am looted by this company and foung in consumer court. all those who suffered contact me
we will take this fake looters to legal

8 August 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised if you had an unpleasant experience but also skeptical that what went wrong from our end.

Kindly be informed that your order number 100198634 made on 2nd August has been shipped on 7th August which can be tracked from below link:
https://shipment.xpressbees.com/shipping/tracking/14356040026710

Hope this information helps.

Rated 1 out of 5 stars

Very much bad service

Very much bad service. Don't buy.

27 July 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

Please accept our sincere apology for the inconvenience caused to you.

Kindly help us resolve the issue you faced with us, we would be thankful if you can enlighten the grievance with us over email at support@partsbigboss.in.

Regards.

Rated 1 out of 5 stars

Product delivery

I have ordered a part 10 days no tracking no response I have paid for the item know to cancel the order I have been calling no body picks the phone my 1st and last buying I never recommend anyone

15 July 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the inconveniences faced.

As per the Latest update, your order number 100197649 has been delivered to you by Xpressbees with AWB number - 14355940059969.

Regards.


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