Vospers Parts 

Ordered parts from Vospers Parts (parts) and service was mixed. Delivery was quick, prices competitive, and some genuine items were received. However, missteps in communication and occasional errors can make ordering frustrating. While they resolved issues quickly for incorrect items, clearer processes for ensuring the right parts would be helpful. Overall, an average experience.

Used Vospers for first time on Friday 1st September. Great service. Purchased Citroen DS3 genuine part and paid for express delivery. Item arrived first thing next morning. Easy to deal with and a fair price Thanks and would recommend.

Spoke to Robert and sorted things with my order great help

No one ever answers the phone! How can you order parts when no one answers the phone?
Pointless service

The review below was written 2 years ago yet here we are again with the same crap company!!
The customer service has if anything, got worse, the attitude of the staff is disgusting, talking to you like you are dirt on their shoes. If it wasn`t for the fact that I need to get parts from this so called business I wouldn`t bother. I try my very best to get parts elsewhere as the parts people working in the Plymouth store are appalling. They all need to be put through a course in politeness and helpfulness. I cannot believe this company are STILL producing rude, obnoxious members of staff with the attitudes to match. Obviously nothing gets done about it as here we are with another bad review. Which shows to me that the management as just as bad as the staff.
3 Aug 2020
How this company has got 4.6 on reviews…
How this company has got 4.6 on reviews is beyond me. They are not worth the one star given. Customer service is appalling, that`s when they answer the phone!! Disgusting don`t give a toss attitudes, rude and most of the time haven`t got a clue what they`re doing. My advice would be to try and avoid doing any business with them.

Date of experience: 03 August 2020

Had to order a part and ship it internationally as the van we live in had broken down in the USA. It was urgent as we had to stay in a motel while the van was being fixed.
Rob was very helpful but hadn’t put the postage label on the package. Ups couldn’t pick it up because of this but said they’d return. No one wanted to help. I called numerous times and got the not my job not my problem sort of attitude.
When ups returned they still hadn’t put the label on which meant they had to return on Monday costing us more money in motels and postage.

I had my new car reversed into in my drive. I took my car to Vospers Body Shop and within a few minutes my car had been inspected and an estimate of what the repair work would probably cost. The back light had been smashed and they were able to supply and fit a replacement within half an hour. Geoff in particular was so kind and calmed me down.
I was very impressed and really grateful for their kind attention.

Well I'll take my business elsewhere as a cash paying costumer my hard earned money isn't good enough card only wasn't happy

I bought a part online from Vospers and they sent the wrong item. When I told them they as good as admitted it. I was happy to return it for a refund but they expected me to pay for the return, the cost of which was nearly half the price of the item. So, they send the wrong item and I'm expected to bare the cost!

Had a problem with fiat based motorhome. After 4 weeks of excuses not once was I given any update on progress so I had to telephone each week . They carried out unnecessary work eventually having to ask fiat to for advice as their technician had no clue how to sort the problem. £3300 bill resulted from their incompetence and bad service. Fiat should review this franchise and get a better more competent garage or their reputation will be as bad as vospers commercial service.

If you buy a vehicle from these guys do not use their servicing department as it is by far and away the worst experience we have ever had. The commercial vehicle side is apalling.The organisation of repairs and servicing is chaotic bordering on non existant. They don't book jobs correctly, they don't follow up and noone ever seems to take responsibility despite numerous phone calls, emails and messages. Get a grip!

Fantastic customer service from Andrew who checked the parts I was wishing to order were correct ones for my vehicle before dispatching.

Speedy delivery too. Thank you.

THIS COMPANY IS. A. JOKE

DONT USE.

Paid for 24h delivery time....48h still not delivered. Took a day off paid an appointment at a service garage the parcel did not shown up....

Had to get a refund from e.bay due to my items
Not arriving and having no communication or contact
From vesper parts.
Very poor company and customer service.

Had to gain a refund though paypal due to part not arriving and no communication.
EDIT.
In response to vospers reply. At the time I ordered the part, 15th April, there was nothing on the website about them not processing orders. The website look exactly the was it did before lockdown. The website advised methods of contact that didn't work. Vospers response is pathetic. Just like the numerous communications I had with them after I complained on their facebook page they dodge excepting responsibility. This situation was caused by their poor management of the situation. Blaming covid for their failings is pathetic. Other companies manage it. I myself have been monitoring my emails but then again I care about customers

Wrong part was sent to me more or less told it was my fault even though I ordered the right parts. Still ongoing with the issue.

Great service and prices. Chap called Tom Johnson in sales helped a great deal in looking for the right parts for my vehicle, so the thanks goes out to him. Keep up the good work. Will definitely use again in the future.

Thanks
Jayesh

Price, Quality and Service. Usually told you can have two at the suffering of the third. This company provided me with all three. Very efficient, super value and good quality. Very well pleased. Thanks to all the team.

Great response from Vospers. Prompt delivery. Good description of item so I was sure it was correct. Good value and will definitely use it again.